General Manager is responsible for
directing and coordinating all activities of a
Service Experts Heating and Air Conditioning service location.
The General Manager manages the P&L, drives
sales, and provides leadership to all staff
and processes for the office.
The Service Technician completes
diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment
and accessories. The Service Technician corresponds
with residential and/or commercial customers to answer questions, resolve concerns,
and ensure complete customer satisfaction. The person
in the role also recommends products and services and works under the guidance
of the Field Supervisor or General Manager.
Installation Technician performs HVAC equipment
and accessory installation and start-ups on residential and/or commercial sites. The
person in the role
also performs installation and service on indoor
air quality equipment and accessories, as well, and has the expertise
to follow controls and wiring diagrams
Customer Service Specialist takes care of customer
and billing questions with the highest measure
of courtesy and professionalism to settle
customer concerns with a single-call
resolution. The Customer Service Specialist is also held
accountable for supporting
day-to-day function of the Service Experts Heating and
Air Conditioning service center.
Dispatcher, following company radio and pager policies,
dispatches customer information to Installers, Service Technicians, and
Maintenance Technicians. The person in the role also corresponds
with the customer to ensure the customer is notified
of scheduled appointments, answer questions,
and to help resolve problems. The Dispatcher
strategically plans and routes the most ideal
technicians using established company guidelines.