"Murray has been doing our regular servicings for many years. He is knowledgable, friendly , and will not hesitate to offer advise regarding our questions."
"Milan did a fairly good job "
"Hegle is very thorough and efficient! Very knowledgeable technician!"
"Technician was friendly, explained exactly what he was doing "
"The technician left on the ac, which I turned off. At night, I woke up because something else was running, even though I had the thermostat on off. My husband figured out...
"Murray was courteous and timely........can't ask for more."
"Your Representative was very helpful and informative "
"All requested servicing was done as requested."
"I find that having the service plan for regular maintenance twice a year seems to be very routine and possible lack of maintenance service and possibly an increase in is...
"Service tech was polite, worked quickly, and efficiently."
"On time, Excellent job."
"Service was good, as expected"
"very professional service"
"As usual the service was fast and efficient. "
"Murray is a very thorough and pleasant person. He represents your company well"
"Had some difficulty resetting the thermostat.
"He was late. My window was 1-3. I called at 3 and they said he'd be 15 to 30 mins late. He came at 4. Unacceptable. If I had been notified earlier, I could have gone...
"Because I never give a score of 10 on such a survey."
"Jose was very professional. He is most definitely a credit to Abbey Air. I have found Abbey Air to be a very efficient company. All their staff are very accommodating and...
"We received valuable technical information from the technician"
"Helga is very thourgh and carefull."
" Efficient ,friendly, knowledgeable, thorough"
"Arrived on time was very pleasant and helpful. would not choose any other company have been dealing with this company for years"
"Excellent technician who followed up on questions that we had asked of the person who made the booking. Helge was able to answer all our questions and he improved air ci...
"Service man was thorough and knowledgeable."
"Murray s polite helpful and gets the job done"
"Prompt, professional, thorough and took the time to ensure I understood what work was done and why."
"Adam is a fine young man who appeared to do a thorough job."
"Fast courteous service. Murray took the trouble to explain what was what. I couldn't have been more pleased."
"suggested a filter that would fit my furnace. Had searched a long time for such a filter. "
"Courteous rapid service"
"Adam was extremely pleasant and quickly completed the work."
"Milan was very professional, explained what he was doing and answered any questions I had. Very pleasant man."
"Service person was very thorough and made sure the A/C system was working to expectations. "
"Technical service excellent. Always polite and professional."
"Very professional and thorough."
"Prompt courteous friendly service. Your rep explained everything fully and asked if I had any questions."
"Stephen provided very professional service and advice with the issue regarding our furnace."
"The remote control needed to be rebooted which I did the following day. That solved the problem. "
"The service technician found gas leak from my hot water heater when he is fixing my furnace."
"Always room for improvement but we had no problems"
"The technician was very thorough and provided all details required about the health of the air conditioner."
"The cost charged for the part was unacceptably high. It was 3x the price charged by a reputable Canadian supplier of OEM parts! The explanation from your office was bogus...
"Technician was polite and very efficient"
"Very polite and efficient"
"Friendly, efficient and informative."
"Appeared to be efficient, went over in detail what they did. "
"Joe helped me to clarify my position with the people that installed my new furnace and A/C. Abby Air lost out on the bidding process last fall. Joe confirmed my understan...
"Very professional and honest"
"A technician was at my home about 3 hours after I contacted Abbey Air"
"The technician was very knowledgeable, helpful, thorough and courteous. He even got the fireplace remote working again."
"Timely. efficient and knowledgable"
"On time, knowledgeable, friendly"
"Adam was a pleasant, knowledgeable technician who handled the furnace
repair in a competent and efficient manner."
"Helge was very professional and took the time to explain the issues with my furnace. "
"THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND EHLPFUL WITH SUGGESTIONS"
"Very pleasant and competent technician."
"Have always dealt with Abbey Air great service technicians are very helpful would not get anybody else"
"I had great experience from night online chating to getting the furnace fixed in record time. Helge was super nice and helpfull and would definitely recommend him.
"Prompt, polite, communicative"
"thorough, polite, informative"
"Clean up following installation of furnacem could have been better"
"All very well done"
"Curteous polite educated"
"Tech was knowledgeable and pleasant, identified the problem which required a part that he retrieved and installed in a timely manner."
"Quick, courteous service"
"I wasn't home when the technician came"
"Murray is a very knowledgeable, and professional technician with a great and cheerful disposition who always takes the time to explain everything to you."
"Service was great.Chris was very thorough and knowledgeable. He is a credit toAbbey Air."
"Technician was prompt, efficient andmannered."
"The appointment was done on time, the work was well done, and the technician was quite helpful."
"Murray had been here before and assisted with the purchase of a hot water tank. This time he noted that I had had a leak from the hose for the air conditioner into the f...
"Very courteous and informative"
"David Ferencich was friendly, efficient & knowledgeable.
#10: We have not checked other companies. Our main concern is having a service provider that is reliable, hon...
"Professional and polite service technician. Happy to answer questions"
"Technican knowledgeable, explained what he was doing, tighten all lose fittings, fixed lose humidifier hose connections and tested furnace after he completed the work. H...
"The serviceman was polite, professional and on time. He also took the time to explain a few things and make sure we were happy. A pleasure to deal with!"
"Helge was excellent. Completely confident in his diagnosis and a pleasure to deal with. It is nice to finally have a company who's technician knows what he's doing. Helge...
"I find Heldge very personable and helpfully in answer you questions"
"I have always found Murray to be very professional."
"I was concerned about a noise the furnace is making. I explained the noise and got the noise to sound a few times. Tech did not get to bottom of noise and said he had ...
"Service Rep very friendly, efficient and helpful"
"Jose was extremely unusual in his ability to detect a gas leak that no-one else could. I did not know I had a gas leak but Jose knew the minute he walked in the door! I...
"friendly courteous service"
"Previous techs checked if there was any moisture in the furnace by vacuuming the reservoirs. No such action."
"Tech explained issue and was very polite"
"Technician was knowledgeable and polite and explained in detail what he did to do his job. "
"On time. Professional, Respectful. "
"No nonsense work. Down to business efficiently and quietly. No fuss.
"Steven is extremely professional. He took the time to explain everything he was doing and I now have better knowledge of how my HVAC system works. He repaired our furna...
"Excellent service. Came when they said they would; kept us informed as the replacement of our furnace progressed. Promptly addressed one small error and competed this t...
"technicians always pleasant and courteous"
"Showed up when expected. Did the work quickly."
"Technician was very prompt, punctual and did a good job. "
"Very knowledgeable and helpful."
"quick response time and excellent customer service on phone call and from technician"
"Murray is the consummate professional. All of your staff are excellent but when Murray shows up at the door I know I am in good hands - and he showed up on the dot at 8AM...
"Murray was fantastic! He came in when our furnace was not working, explained everything he was doing, explained how it worked and fixed the problem. Very professional,...
"Great service. "
"The technician was prompt, polite and very informative about the service he was providing."
"Quick and efficient service. Only 48 hours from furnace failure to warm and toasty with a new one. "
"Person was efficient"
"This is the 2nd time I have filled in this survey. It doesn't look like you pay any attention to them"
"I do not appreciate being told that something is wrong when there is nothing wrong."
"Adam was very polite and thorough. He explained everything he did on this service call."
"Murray - He is calm, explains what he is doing & recommending, very neat & tidy. Based on question 3 below, we are extremely likely to use Abbey Air as long as Murray is...
"Murray looked after all the details and supplied a filter which is the first time a technician was able to to that. He offered a better price on 2 filters, but we are mov...
"Technician was clean, thorough and answered all questions we had."
"Service was great...Adam was great. However....this is the last survey I'll fill in for you guys - you ask for way too much personal info and it's not easy / convenient f...
"Helge goes above and beyond. He is professional, friendly and thorough. He's skilled at his job and delivers exceptional customer service. "
"The Tec was very thorough and explained every thing that I asked. He conducted himself in a friendly and professional manner"
"Helge arrived on time and completed the installation of the thermostat, providing me with simple instructions."
"He arrived right on time, explained everything he did and answered any questions I had. He was polite and professional!"
"Halge is like no other"
"On time and curteous"
"Technicians are always timely in arriving, completing their tasks quickly."
"Adam was very thorough and explained everything in great detail."
"Milan is always very professional, He explains everything very well and always asks if I have any questions etc etc etc. He takes the time - great customer service."
"David was prompt on arrival, thorough on servicing our furnace, and took the time to explained all details of maintenance he completed. All this was done in a courteous a...
"everything was done quickly and efficiently"
"Adam answered all of my questions."
"Have not yet received the a/c cover."
"Technician was unengaging, perhaps I was spoiled with previous technician. I was told when I booked the appointment that an air filter replacement was included in the ser...
"On time, very professional, expert knowledge, personable.
Feel confident he will always do an outstanding job."
"On time. Same polite technician "
"He is great"
"I have had the same service technician for many years. He is always courteous and friendly and does a very thorough inspection job. I wouldn't use anyone else."
"Murray is awesome! But I tried at least half a dozen times to phone Abbey Air about this appointment. Each time I was cut off before connecting with anyone. I finally ...
"Joe came on time, worked quickly, and told us that all was well."
"Tech offered to explain my thermostat working"
"The service technician seemed to have the knowledge and training necessary to understand the service requirements of the furnace and to do a thorough job of it. He was f...
"The service specialist was very thorough, clean, and showed great care and pride in his work. Explained what he was doing and why, and asked if we had any questions or co...
"Thorough, polite service technician. Answered questions and explained service performed"
"As always the tech was very professional and completed the work as promised on time . Been using the same Tech now for 10 years. Very satisfied."
"Helge was very pleasant and knew what he was talking about ,and explained things to me so I understood them."
"David was professional, polite and described what he was going to do and after hte work explained his observations nad recommendations. He was amazing and I hope I get h...
"Helge showed up on time and did an excellent job as always cleaning the fireplace and the furnace."
"My humidifier hasnt worked since day one , your tech worked on it and I do believe it will be Ok . very happy to see that .."
"Very attentive and knowledgeable serviceman."
"All went very well."
"Arrived on time, efficient service, explained results of maintenance service concisely and clearly and service was done quickly. Presentation of a business card upon arri...
"install was done OK but due to sending one technician to do the job (occasional help from 1 other) install took over 8 hours -- NOT GOOD"
"polite, courteous, seemed to know his stuff, provided good explanations for anything that needed explained."
"Technician was very pleasant and provided great service on furnace maintenance and humidifier"
"The Technician provided a very throughout inspection and I was very satisfied with his service. Customer Service is where you fell down in my opinion... I had scheduled ...
"Best service technician - patient with my stupid questions, was willing to move van to allow another contractor in."
"Fast friendly service. "
"tech was focused, efficient and business-like. He explained all that he did and offered suggestions for better protection. Just a young fellow but showed maturity and s...
"Murray clearly explained the workings of the furnace and humidifier."
"Thorough job...just forgot to reset thermostat. Not a big problem."
"Easy to book an appointment. A phone call just before the technician is dispatched to my home... so I don't need to be home during the entire service window. Helge Hetz...
"Friendly. Explained everything done. "
"flexible to my shifting timetable - one time, called and kept me updated on ETA. Made sure I understood what he was doing wht it all meant"
"Adam was a personable young man, very efficient in the servicing of the fireplace and furnace. Although we had a power outage just as he started the furnace, he continued...
"Joe found the problem and offered suggestions to replace the defective furnace."
"Your service tech was very knowledgable and was very helpful providing information."
"On time courteous and explained what was done"
"Adam answered all of the questions that I asked. He was polite, on time and efficient."
"Service expert was polite, knowledgeable, proactive, informative; he gave me a booklet detailing service agreement coverage. "
"Helge was very thorough and explained what he was doing and was very neat"
"The technician was prompt, polite and efficient. "
"Excellent communication regarding the appointment time, the technician was on time, polite and professional. "
"Prompt and efficient service. Valuable advice."
"Thoroughly professional service. No complaints "
"On time, very professional and friendly."
"Technician respectful and very thorough"
"Tech was careful and paid attention to detail"
"Murray was quick, polite & knowledgeable if I asked anything."
" He discussed, in detaiil,what he had done."
"Because Abbey Air has been our provider for at least 30 years"
"It as good service"
"On time and the entire visit went smoothly."
"Our service call for a furnace not working started with a very friendly informative and most helpful lady yesterday@9:30 a.m. ...and she booked our appointment for the ne...
"I have bee a very satisfied customer for a number of years so, I have very high expectations---YOU GUYS DELIVER !!!!!!!"
"Technician was very knowledgable is advice ad I answering several questions that we had."
"Service call was good but somewhat outside the window provided to me when I booked the appointment. Also I asked several times to have the name on the account changed to ...
"Friendly & Professional &Knowledgable "
"Came as promised even a bit early, very polite and thorough"
"Technician was very pleasant"
"The technician was thorough, efficient , clean and very good at explaining the status of the system"
"prompted; explained service and possible upgrade options "
"He was on time in fact before his due time very clean and just got on with his job"
"Arrived on time. Polite, friendly, neat. Knew what he was doing. Very efficient"
"Quietly efficient. "
"The technician was 1 hour late and did not get a call from your office that he would be late."
"The part that was needed was not ordered correctly and this caused an additional delay in getting the furnaces fixed. It was difficult to figure out the part - but I was...
"Everything went perfectly and he was even early. "
"Helge did a great job and explained what he was doing and is vey clean"
"Arrived on time"
"Adam was conscientious and respectful. He answered my questions and ensured that I understood. Further more, he corrected a vibration noise problem that has persisted fo...
"He was friendly, professional and answered all my questions to my satisfaction"
"Were informed that we needed a new heat exchanger. Abbey air wanted $1500+HST. Called Brooms and was quoted $725+HST. I won't use Abbey air anymore."
"Steve arranged to change the work order from Air Conditioning to furnace as requested by us. He then found a fatal problem and explained it to us and showed us the situa...
"Technician very informative and answered all questions asked. Waiting for two humidifier pads to be supplied and installed. Very good service."
"Hegle is always very helpful and professional!"
"Polite and efficient"
"Murray is wonderful at explaining what he is doing and why. He explains how everything works and what I should be doing for proper maintainance."
"Helge can always be trusted to do a number 1 job!"
"Jose is a very friendly and honest man. He went over and above in the maintenance of our furnace. He explained in detail the importance of cleaning out if necessary the ...
"Helge is thorough in everything he does and goes the extra mile. He ensured that the furnace is operating properly and all the tests are done. His advice is also invaluab...
"Murray is always very informative, professional, and patient with me as I have many questions for him to answer."
"Technician was on time, courteous to the fact that we had a newborn sleeping and not only fixed our problem, suggested much appreciated suggestions on how to save money o...
"Murray is thorough and explains
things very well"
"Professional manners. Courteous demeanor."
"Adam was so well mannered and polite. He cleaned my unit better than its ever been done and also was so helpful explaining to me how to operate the new thermostat he inst...
"the technician arrived and departed ahead of the scheduled time, I was not home yet, my daughter was there to let him in but I have no idea what was done"
"very friendly....very knowledgeable...stayed until the problem that I had was corrected...."
"I paid $99 for a diagnostic and 187 for a capacitor. I think it's a rip off. Sure your company needs to pay your overheads but your pricing is unreasonable."
"Murray was excellent ,very thorough and provided a lot of useful information"
"On time, and always helpful.
"Did a very thorough job,seemed to have checked all round. "
"Technician (Helge) was excellent...professional, on time, thorough, asked if I had questions and took the time to answer...took away old filters."
"Service person was extremely polite and helpful. He answered all my questions and didn't seemed rushed as they often do. I dealt with Abbey Air in Oakville Ontario Cana...
"The rating has nothing to do with the technician who came to fix the problem the next day and who was excellent, the poor rating is about the fact that I placed an EMERGE...
"Arrived on time. Actually we received a call saying he was available earlier which was great."
"Technician was on time and very polite "
"Service was prompt, efficient and answered all my questions. "
"Adam was polite, efficient, and provided explanations for all he did."
"Milan was conscientious and diligent as he worked."
"Milan did a great job and explained everything in detail to me. Very patient. Thank you"
"Steve was excellent. Had to move into tight space to change compressor. "
"excellent service. fast quiet efficient1"
"Stephen was very quick to assess the root cause"
"Came on time- explained what had to be done- very polite-"
"Our service Rep was very knowledgeable, efficient and courteous. "
"Very helpful and informative"
"Technician was professional;polite;efficient and arrived on time. Good job completed thoroughly."
"Adam was very professional, fast and took the time to explain what he was doing and things we could do to prevent this type of problem from happening again in future."
"on time & complete review of service / findings "
"Technician (Steve) came the day air stopped working (Aug.9th) and ordered required replacement part. Steve came back Thursday Aug 11 but one of 2 parts was missing we en...
"Chris was professional, pleasant, knowledgeable, efficient and offering additional tips "
"The Sevice Agent was exceptional; he was prompt, explained things clearly and thoroughly, and made the necessary changes to the system."
"Great service!! right on time. Good technician"
"Efficient service. Technician was professional and kind."
"You were here at the time you said you would be. The work itself was done promptly and Chris was courteous and efficient."
"Murray the technician. Explained the process and gave well informed tips."
"Called for appointment and received one for 6 weeks out. On day of appt, waited the entire service window of 8-10 and no tech showed. Called customer service and informed...
"Very pleasant and helpful technician"
"Informed, intelligent technician, who got the job done."
"This fellow was very thorough, took time to explain everything he had done and why. "
"Heigel (spelling ?) is a credit to your company. Efficient, fast, pleasant in my home. That says it all."
"Gentleman was very cordial. Explained what hen was doing"
I FOUND STEVE, EASY TO SPEAK WITH............
ESPECIALLY, LETTING ME KNOW HOW MY A/C IS RUNNING !!!!!
"the quickest service and great technician from a company I have had the best service posssible for over 16 years"
"Sales guy was great. "
"Excellent service "
"Technician was very polite and professional"
"It was fairly quick with no surprises."
"On time, patient, polite and explained results in detail."
"You called to do a check up on my hvac system. You didv5he check. The system broke right after. You came out but your sales guy was not available for 4 days. I called som...
"It would have been higher but the air filters I wanted to use my $25 Abbey Air coupon for (a suggestion the customer rep Nancy gave me since I'm on a maintenance plan), a...
"The service technician was polite and knowledgeable .
"Mike has been servicing my Home and does a very good job and explains if nexessary"
"Professional, informative and problem wascresolved"
"Adam did a fine job and explained all the service items he completed."
"The technician was very cordial and explained to me what was wrong wit my AC unit."
"Was not home during visit."
"Helpful and knowledgeable"
"technician = expertise, attention to detail, explanations,advice,courtesy"
"Pleasant and very helpful"
"Was given 2 options. Cost to replace part was very high - almost as high as purchasing a new unit. After checking around I confirmed that price to replace part + labour w...
"Received service as expected."
"Chris was very knowledgeable and answered all my questions. He provided advice and took his time to think about the problem. He was friendly and professional."
"knowledgeable, courteous, helpful"
"Appt missed,no notification,next appt too far out,appt cancelled but tech sent anyway. Cust service department ineffective and uncaring"
"Helge is very pleasant and professional. "
"Arrived at anticipated time..Covered shoes ..worked quickly and explained process.."
"Technician was very helpful in explain everything"
"On time for appointment. Friendly and pleasant."
"The technician was very friendly and efficient"
"First appointment not met, office had "no record of appointment". Second appointment was cancelled by office. "
"He was very personable, obliging, thorough, I felt comfortable with having him in the house, "
"Adam was very pleasant. He was polite and and more then welcoming any questions I had. He was very thorough and explained everything clearly. "
"Helge is very helpful and experienced. "
"The technician did a great job. Explained what he had to do and I found him to be extremely knowledgeable. Very personable as well."
"Technician was prompt (even early) and was very polite and well mannered and completed the work quickly"
"He was professional and askd if we had any questions"
"Friendly efficient technician. Explained what he was doing while looking at the AC system. "
"Service call and technician was great. Set up of appt was not. We set up meeting well in advance and then it was bumped with no replacement date until my wife insisted on...
"Satisfied, but not happy to hear that I may need a new Air Conditioner"
"Very professional and polite"
"I was very impressed that I received a couple of phone calls indicating the scheduled work would be running late. When the technician arrived, he was very attentive and ...
"The technician was courteous and answered all my questions. "
"I find Murray to be very thorough and he responds to any questions and explains things well. He is very friendly, courteous and knowledgeable. "
"On time and good job"
"Answered all my questions. "
"The technician was on time, courteous, considered different options for the repair and explained them. "
"I've had this same technician several times and always happy it's him because he knows what he's doing, he listens to the customer and always tries his best to resolve an...
"Service call was earlier than expected due to another cancellation and Jose, the technician we have come to know now, was thorough , excellent helpful and pleasant, even ...
"thorough review of equipment was carried out by the technician and he provided clear feedback on his findings."
"Technician was prompt, courteous and knew what he was doing."
"Hedge and Chris were excellent technictians
"Over the years, we've generally had good service, sometimes (e.g. Helge and Andrew) exceptional service; but there have also been bad experiences with technicians who wou...
"Did the job quickly and professionally"
"Professional and Efficient"
"Technician was knowledgeable and personable and gave thorough explanations of the service provided."
"Appointment moved up to our satisfaction. Technician explained work done and provided useful tips and recommendations. We will proceed with using recommended duct cleanin...
"great service from Joe - even helped me convince my neighbour to look at upgrading his furnace and a/c given service experience I have had with abbey air these many years...
"Arrived early. Did both the air conditioner and furnace tune-ups for us. Replaced the air filter for us. Did an excellent job for us.."
" The inspection was very through and technician explained the condition of my equiptment"
"The technician was very professional and completed his work efficiently."
"Arrived on time/ Did what he said he would do. Cleaned up after himself. Reported to me after he was finished."
"I have had this young man before and he is always polite, friendly and efficient. Thank you!"
"Your call Centre needs to be more diligent in notifying customers when appointment is canceled
I had requested a follow up call after I found out of the cancelled apprec...
"Our technician was calm, knowledgeable, efficient and sincere."
"The technician was quick, efficient and friendly."
"Efficient, effective and friendly service."
"good service, fast response."
"Friendly and knowlegable "
"The technician was timely, polite, pleasant and professional. "
"This technician was thorough and engaged. I was left with confidence that the job was done properly."
"Technician was pleasant and explained the work in detail. The only negative - he was provided the wrong part and could not complete the job."
"Tech was on time (as scheduled); very thorough and shared his knowledge with me."
"Ryan was very thorough and checked everything of your products that needed checking This was rarely done by other technicians who serviced your products"
"Efficient very clean. Explained all that was needed."
"We spoke to two sales consultants (Kathy & Bob) but finished with Bob because of our Costco membership. Both where very helpful and professional, taking ample time to ex...
"The technician was informative, conscientious and professional."
"John was very courteous, polite, respectful. He explained everything in detail and did not pressure me and allowed me time to make my decision."
"Tamer is very knowledgeable, polite and helpful."
"He was very efficient. "
"Technician showed me how to reset pressure switch next time it
"all handled well"
"He is very good at it. He know his trade. If I have any question he will answer them."
"He was on time polite & efficient. Thsnk you. "
"Total satisfaction that all issues have been looked after"
"On time for appointment even though I had to change date and time. Work done quickly and well. Put the hose away and closed the gate which many service people forget to...
"The technician was prompt and very professional"
"Dexter is always very patient and has time to answer questions and show me how to handle and manage my equipment"
"Thorough and very pleasant."
"John Park was a great technician. Friendly and helpful with a smile."
"Technician was friendly in a professional manner and did his job efficiently."
"First person, expressed frustration with the call and mercy reception. He explained he didn't understand the units and sat in his truck for over an hour. He then came wit...
"The technician was on time and dealt with the fireplace quickly and effectively."
"The Maintenance Technician, Jessie Densmore, arrived on time and completed the air conditioner assignment quickly and professionally. He was very customer-focused ... p...
"Because the service is always excellent."
"always on time and expertly done with all questions answered."
"The Technician was very good and efficiently carried out his work."
"the tech always explains what he is doing in simple language"
"quick & thorough service"
"Peter. Provided great service
Very courteous and explained everything thoroughly "
"Very efficient, friendly and on time."
"The technician, Dexter, is fast, efficient and knowledgable. He has serviced our HVAC system in the past so is very familiar with it."
"The men were very good at communicating all they were doing and why. "
"Service was excellent but technician was late in arriving."
"The technician arrived just when I expected him. He gave me pointers to save my a/c unit and costs"
"On time, friendly, efficient, honest service"
"The technician was friendly, knowledgeable and organized. "
"Friendly, efficient service provided, problem was fixed quickly;"
"The technician phoned us 5 minutes after we had contacted the office with our problem. He was accurate with the estimated time it would take to arrive at our house."
"Fast, on time, friendly technician, took time to answer questions and explain"
"Russ Cunningham has been our technician for many years and has always looked after us well, and given good advice."
"it very much depends on the technician that is assigned; some are more thorough and motivated than others to do the job right"
"Knowledgeable Tech. with a good disposition."
"professional and helpful advice"
"Paul has serviced our HVAC system for many years and is an extremely conscientious tech and always provides excellent service"
"Technician was very polite, thorough, professional, not in a hurry. concerned with cleanliness, etc.
"Pleasant respectful. Answered all my questions."
"Josh was extremely conscientious toward his job."
"Technician did a thorough evaluation of the air conditioning system and provided some useful maintenance recommendations."
"Brandon was very helpful and explained the operation of our A/C"
"Technician wa on time, efficient and explained the jobs that he did"
she was knowledgeable and confident about her job She was polite and respectful
"Alton was very friendly and efficient and discussed our a/c system and its condition with us. He represents your company very well."
"Resat knows our Air, Furnace and Pool heater and is extremely efficient and friendly "
"Russ called to let me know he was on his way. He explained the problem with our air conditioner and showed me the damaged part. He was timely in replacing the part. Als...
"It was easy to arrange for service. I was able to get a date of my choosing and a window of time that worked for me. The technician Frank arrived within the window of t...
"We have been clients of yours for many years and have always been satisfied. We were clients of yours when we lived in Newcastle, ON and when we moved to Oshawa we choose...
"The service provided has not allowed us to use our Air Conditioner at this time.
Dillon serviced all that could be done in a professional and very satisfactory way.
"The service expert arrived on time, did the work quickly and efficiently, explained the issue with one part that needed replacement and was friendly and polite."
"Peter is so great as your serviceman. I ask for him every year and am never disappointed. He came today and was his usual efficient friendly self. I also am pleased with ...
"Knowledgeable, efficient and attention to details."
"Your technician, was on-time, courteous and efficient. Service was performed quickly with no mess. "
"Consistent prompt, professional and courteous service"
"Wallice is always professional and efficient. "
"Your serviceman was on time, courteous, answered all questions satisfactorily and was very neat. "
"Tech was very professional and friendly and efficient."
"The chap arrived on time and worked quietly and steadily, "
"prompt and efficient and very pleasent"
"Clarke P. provided very good service. However, I would like to me a little suggestion. Customers need to be reminded of things they need to do. Such as, put the A/C pow...
"The technician was extremely courteous, worked in a tidy fashion and was very informative as to the state of the furnace and AC and their upkeep."
"Resat has been servicing us for a number of years and carries out the job to our satisfaction without need for our attention."
"Detected leak in evaporation coil and arranged for replacement."
"Gentleman that was here was very personable, courteous and efficient."
"The tech was polite, efficient and was on time and answered a few questions that I had, in fact he called and was earlier than schedule."
"Pleasant polite. Know their stuff."
"tech was on time, friendly, and efficient."
"Everything was done quickly and professionally. "
"Knowledgeable, punctual, courteous, respectful, thorough"
"the technician arrived within the stipulated period, worked efficiently and effectively, answered our questions, and was generally friendly and helpful."
"on time, polite, professional looking in uniform-clean/tidy looking, speedy+focused on work at hand"
"Tech very respectful of our property, courteous, and efficient at his job. Very pleasant and likeable."
"The service man explained everything that he was going to do. he was up to date with our service records."
"Larry arrived @ the predetermined time and completed the air system check in a very timely manner."
"gord was on time. efficient. answered any questions i had. respectful of my house. pleasant."
"Prompt, efficient and friendly service."
"Your technician Alton Caldwell always does a very professional job. He has done work at our home several times now and we are always happy with hi work. He even questio...
"Agent was neat and respectful"
"On time and very quick"
"Zhao was a competant and knowledgeable technician "
"Jason went out of his way to service our airconditioner..I was away when he arrived and the area was not ready for him and he wouldn,t let my wife clear the area for him"
"On time, quick, polite, and efficient."
"service person was professional and explained what was being done. She gave me opportunity to ask any questions that I had. Also work was done with care and cleanly."
"Same technician we have had for years ... Always very polite and thorough"
"Technician called to announce his arrival time as expected. He was polite and friendly and did a through inspection to furnace and A/C and reported what he found to me wh...
"Dillon did an excellent maintenance check. He was on time. He left everything in good condition."
"The technician gave very good service but the dispatcher did a miserable job.
No one came at the appointed time and he had to be sent later."
"Personality and knowledge of serviceman."
"Provided good advice and service."
"Arrived on time, fixed a.small water leak in furnace, cleaned air conditioner and made sure everything was working properly "
"always on time. Quick and efficient service"
"Professional, prompt & friendly"
"He was very thorough, & did a neat job. Pleasure to work with."
"Our service technician always trouble shoots as well makes sure everything is in good working order."
"The appointment was scheduled 6 months ago. I have not received a confirmation email or phone call few days or one week prior the service day. For the next appointments p...
"Thomas was thorough and clear and took the time to explain things that might cause problems in the future, but without pressure."
"tech willing to answer my questions"
"Professional and courteous service"
"On time, efficient, friendly,informative, respectful of property."
"The service person was polite, prompt, quick and tidy."
"we have an issue with a strong odor when the furnace runs ever since the work was done "
"Performance of work was excellent."
"Th agent provided excellent explanation for all that he was doing."
"Excellent service man"
"technician was tidy
found a problem with a/c and arranged for further service soon"
"He was not only efficient but went beyond call of duty to provide us the answers to our questions in a very pleasant manner."
"As a customer of longstanding, we have always been completely satisfied with the qualitiy of professionalism and courtesy of the Roy Inch Staff."
"Technician called before arriving, arrived early, did service quickly and efficiently."
"technician was here within the timeframe, explained any concerns I had, checked my previous work orders and discussed"
"diligent, attentive, polite"
"Excellent professional service"
"Previously I received an email notification of the upcoming service. I didn't receive one for the this service and had to call the service centre support to ensure that ...
"Cory was thorough, knowledgeable and friendly. He found a deficiency and took the time to explain it fully."
"He was good"
"Very thorough - helped with explanations of service - offered a number of very useful tips"
"She is always very helpful and pleasant."
"He was very helpful and done a good job."
"Tech showed on time and was friendly and profession. Have had the same tech several and we always happy with his service."
"We enjoy having daniel mitchell as our technician. He is personable, knowledgeable and efficient."
"The Technicians are always very courteous and helpful."
"Dan was thorough in his inspection, listened to my comments, corrected the noted deficiencies, and was pleasant and personable."
"Craig gave many helpful tips. He was very thorough, going above and beyond expectations."
"nothing is 100% perfection- but the service was fast and efficient-plus other information to help care for the equipment"
"Service call was on a Saturday and the time respond was excellent. The technician was very polite and courteous and expedient in repairing the furnace."
"Rob listened to my concerns with respect to the noise made by the furnace even though - of course - that noise did not present whilst he was here. Then he set to work to ...
"The gentleman was very competent and did a very comprehensive service on my air conditioner. He showed me the before and after picture of his cleaning and was most thoro...
"All my questions were answered & Craig Hern was very knowledgeable & courteous."
"Steve was very thorough and helpful in answering my questions."
"Satisfactory service in a timely manner"
"Very efficient and helpful"
"arrived on time. considerate of home. explained work performed.
advised us of potential problems in the future."
"very thorough and kept us informed did everything even in the rain"
"There was nothing wrong with our furnace service today by Russ. We have had a long and often complicated relationship because of a poor furnace and have purchased two ne...
"the technician arrived on time, was
polite and helpful"
"Technician did an amazing job by explaining each step, taking his time to do the maintenance for both AC and furnice."
"Called before arrival, arrived at promised time, did his work thoroughly and professionally. Was very polite and knowledgeable."
"technician did good job of inspection and was very informative"
"The technician was very courteous, neat, friendly careful and didn't leave any mess anywhere. It just so happens that this gentleman was here last year. If we have a choi...
"Emmanuel George is very knowledgeable, informative, friendly person , and excellent person! He deserve a 5 STAR!"
"I had no complaints of any kind."
"service was restored in an efficient manner"
"The technician was efficient,polite, pleasant, and he seemed very competent."
"Technican was very professional in carrying out the AC servicing."
"Prompt and efficient."
"courteous and competent"
"We were very pleased because everything was checked out professionally and we know we will have "air\" for the summer if we ever see any sun and summer!! "
"Paul is excellent "
"The young man was very efficient and explained everything that he checked and made adjustments to.He also had a professional and friendly attitude!"
"Richard did his usual great job ...
"Technician arrived well within the specified period. Went to work promptly. Answered questions which we had to our satisfaction. Was neat and tidy and left the working ...
explained every everything we needed to know
"The technician, (Keys), was through and informative."
"Technician was courteous, and went about his work without causing any disturbances "
"KyleS was very competent, tidy, polite and knowledgable."
"Very customer focused and professional....explained everything thoroughly."
"Arrived on time; worked without interruption; communicated well; explained his comments clearly; di not aggressively "upsell" me; courteous; friendly."
"John B. he takes the time to explain just what he is doing and why this man should be in sales plus he leaves you feeling your money has been well spent."
"Josh was very thorough and informative."
"Josh arrived at the pre-arranged time for the service and was most courteous and thorough with his inspection and cleaning. Hope he will be assigned our home again next ...
"Not perfect, I booked the appointment for 4-6 pm and got a confirmation for this time, but then an administrator called claiming it was 2-4 pm. So some unnecessary confu...
"He highlighted a problem with the system which helped me to decide to upgrade."
"Well tech here was here on time, and I saw him doing his work. I was so busy as we had some emergency in basement due to some water leak."
"Everything went perfectly"
"He was on time. Efficient, plolite and knowledgeable."
"Prompt ,professional, did service quickly &nefficient"
"Dylan was friendly, very professional and respectful of our home. When it was time to renew our contract, he explained all the options so that we could make the best deci...
"The technician did a good job, polite and gave some useful advice on how to efficiently maintain the conditions of furnace and air-conditioning."
"The tech forgot to reset the thermostat, not a huge issue but it got a little cold before we discovered the problem."