"Appointment often get rescheduled "
"Technician prompt and very pleasant"
"Chris was very friendly and took care of the installation letting me know every step of the way."
"Very professional and friendly"
"quick turnaround time"
"1. I never award an absolute 10 on principal.
2. Murray did a good job."
"The technician is very professional, on time and goes the extra mile while doing the tune-up."
"Joe was efficient and thorough, as usual."
"Helge one of the best"
"Murray was very professional, he worked quickly and quietly and told us the results at the end of his visit."
"Ever since my A/C was serviced it runs non-stop. The technician said I needed a 2nd opinion as the unit was not running ras it should and that someone would call me. That...
"Good knowledge and thorough!"
"We have always requested Murray for service required as we know we can trust his expertise and professionalism."
"I thought the service man had a good knowledge of what he was to do"
"Murray our technician is very knowledgeable, helpful and goes the extra mile."
"Professional service and seemed thorough"
"Helge always exceeds our service and communications expectations."
"10 for Murray Misener (the technician). 1 for the scheduling. Abbey Air cancelled a previously scheduled appointment due to rain - I missed 3 hours of work for the canc...
"Helga is a very thorough technician and does not cut corners. He checks everything to ensure that our air conditioner is operating efficiently. "
"Murray was great for the 20 mins he was here"
"Excellent Customer Service
Explained everything in detail "
"He not only did the tune up, he also explained what he did.
He also provided information on ATCO air purifier."
"On time. Good communication."
"Very thorough, knowledgeable and professional."
"Service was excellent; technician was courteous and efficient. "
"efficient tidy right to the job and pleasant to the customer"
"We had phoned 5 days before the scheduled appointment saying that we also need the technician to look at the gas fire as we had a safety issue with it. We were told that...
"Jose arrived on time, was very polite, Did his job very efficiently and professionally and answered any questions I had for him during his service call.
He was tidy and ...
"Technician was pleasant, informative and helpful."
"Murray arrived on time, was very professional and brought our air conditioner back on line as well as performed regular maintenance activities. Wish he had shown us how t...
"Technician was very thorough and provided me with good feedback and information."
"helaga is great."
"Timely arrival by technician. Thorough in undertaking job
"The technician was very professional and described the work he was doing."
"Service performed efficiently by a competent Tech who was very pleasant."
"Fast Efficient Friendly Service"
"Very courteous and informative"
"Murray is a very knowledgeable technician and
communications very well with his customers. "
"Tech person was very professional and appeared very knowledgable . He took the time to explain any questions I had.and made recommendations to improve efficienties."
"Very friendly and explained everything"
"Steve was very professional, knew his stuff and inspired immediate confidence."
"Murray has been doing our regular servicings for many years. He is knowledgable, friendly , and will not hesitate to offer advise regarding our questions."
"Milan did a fairly good job "
"Hegle is very thorough and efficient! Very knowledgeable technician!"
"Technician was friendly, explained exactly what he was doing "
"The technician left on the ac, which I turned off. At night, I woke up because something else was running, even though I had the thermostat on off. My husband figured out...
"Murray was courteous and timely........can't ask for more."
"Your Representative was very helpful and informative "
"All requested servicing was done as requested."
"I find that having the service plan for regular maintenance twice a year seems to be very routine and possible lack of maintenance service and possibly an increase in is...
"Service tech was polite, worked quickly, and efficiently."
"On time, Excellent job."
"Service was good, as expected"
"very professional service"
"As usual the service was fast and efficient. "
"Murray is a very thorough and pleasant person. He represents your company well"
"Had some difficulty resetting the thermostat.
"He was late. My window was 1-3. I called at 3 and they said he'd be 15 to 30 mins late. He came at 4. Unacceptable. If I had been notified earlier, I could have gone...
"Because I never give a score of 10 on such a survey."
"Jose was very professional. He is most definitely a credit to Abbey Air. I have found Abbey Air to be a very efficient company. All their staff are very accommodating and...
"We received valuable technical information from the technician"
"Helga is very thourgh and carefull."
" Efficient ,friendly, knowledgeable, thorough"
"Arrived on time was very pleasant and helpful. would not choose any other company have been dealing with this company for years"
"Excellent technician who followed up on questions that we had asked of the person who made the booking. Helge was able to answer all our questions and he improved air ci...
"Service man was thorough and knowledgeable."
"Murray s polite helpful and gets the job done"
"Prompt, professional, thorough and took the time to ensure I understood what work was done and why."
"Adam is a fine young man who appeared to do a thorough job."
"Fast courteous service. Murray took the trouble to explain what was what. I couldn't have been more pleased."
"suggested a filter that would fit my furnace. Had searched a long time for such a filter. "
"Courteous rapid service"
"Adam was extremely pleasant and quickly completed the work."
"Milan was very professional, explained what he was doing and answered any questions I had. Very pleasant man."
"Service person was very thorough and made sure the A/C system was working to expectations. "
"Technical service excellent. Always polite and professional."
"Very professional and thorough."
"Prompt courteous friendly service. Your rep explained everything fully and asked if I had any questions."
"Stephen provided very professional service and advice with the issue regarding our furnace."
"The remote control needed to be rebooted which I did the following day. That solved the problem. "
"The service technician found gas leak from my hot water heater when he is fixing my furnace."
"Always room for improvement but we had no problems"
"The technician was very thorough and provided all details required about the health of the air conditioner."
"The cost charged for the part was unacceptably high. It was 3x the price charged by a reputable Canadian supplier of OEM parts! The explanation from your office was bogus...
"Technician was polite and very efficient"
"Very polite and efficient"
"Friendly, efficient and informative."
"Appeared to be efficient, went over in detail what they did. "
"Joe helped me to clarify my position with the people that installed my new furnace and A/C. Abby Air lost out on the bidding process last fall. Joe confirmed my understan...
"Very professional and honest"
"A technician was at my home about 3 hours after I contacted Abbey Air"
"The technician was very knowledgeable, helpful, thorough and courteous. He even got the fireplace remote working again."
"Timely. efficient and knowledgable"
"On time, knowledgeable, friendly"
"Adam was a pleasant, knowledgeable technician who handled the furnace
repair in a competent and efficient manner."
"Helge was very professional and took the time to explain the issues with my furnace. "
"THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND EHLPFUL WITH SUGGESTIONS"
"Very pleasant and competent technician."
"Have always dealt with Abbey Air great service technicians are very helpful would not get anybody else"
"I had great experience from night online chating to getting the furnace fixed in record time. Helge was super nice and helpfull and would definitely recommend him.
"Prompt, polite, communicative"
"thorough, polite, informative"
"Clean up following installation of furnacem could have been better"
"All very well done"
"Curteous polite educated"
"Tech was knowledgeable and pleasant, identified the problem which required a part that he retrieved and installed in a timely manner."
"Quick, courteous service"
"I wasn't home when the technician came"
"Murray is a very knowledgeable, and professional technician with a great and cheerful disposition who always takes the time to explain everything to you."
"Service was great.Chris was very thorough and knowledgeable. He is a credit toAbbey Air."
"Technician was prompt, efficient andmannered."
"The appointment was done on time, the work was well done, and the technician was quite helpful."
"Murray had been here before and assisted with the purchase of a hot water tank. This time he noted that I had had a leak from the hose for the air conditioner into the f...
"Very courteous and informative"
"David Ferencich was friendly, efficient & knowledgeable.
#10: We have not checked other companies. Our main concern is having a service provider that is reliable, hon...
"Professional and polite service technician. Happy to answer questions"
"Technican knowledgeable, explained what he was doing, tighten all lose fittings, fixed lose humidifier hose connections and tested furnace after he completed the work. H...
"The serviceman was polite, professional and on time. He also took the time to explain a few things and make sure we were happy. A pleasure to deal with!"
"Helge was excellent. Completely confident in his diagnosis and a pleasure to deal with. It is nice to finally have a company who's technician knows what he's doing. Helge...
"I find Heldge very personable and helpfully in answer you questions"
"I have always found Murray to be very professional."
"I was concerned about a noise the furnace is making. I explained the noise and got the noise to sound a few times. Tech did not get to bottom of noise and said he had ...
"Service Rep very friendly, efficient and helpful"
"Jose was extremely unusual in his ability to detect a gas leak that no-one else could. I did not know I had a gas leak but Jose knew the minute he walked in the door! I...
"friendly courteous service"
"Previous techs checked if there was any moisture in the furnace by vacuuming the reservoirs. No such action."
"Tech explained issue and was very polite"
"Technician was knowledgeable and polite and explained in detail what he did to do his job. "
"On time. Professional, Respectful. "
"No nonsense work. Down to business efficiently and quietly. No fuss.
"Steven is extremely professional. He took the time to explain everything he was doing and I now have better knowledge of how my HVAC system works. He repaired our furna...
"Excellent service. Came when they said they would; kept us informed as the replacement of our furnace progressed. Promptly addressed one small error and competed this t...
"technicians always pleasant and courteous"
"Showed up when expected. Did the work quickly."
"Technician was very prompt, punctual and did a good job. "
"Very knowledgeable and helpful."
"quick response time and excellent customer service on phone call and from technician"
"Murray is the consummate professional. All of your staff are excellent but when Murray shows up at the door I know I am in good hands - and he showed up on the dot at 8AM...
"Murray was fantastic! He came in when our furnace was not working, explained everything he was doing, explained how it worked and fixed the problem. Very professional,...
"Great service. "
"The technician was prompt, polite and very informative about the service he was providing."
"Quick and efficient service. Only 48 hours from furnace failure to warm and toasty with a new one. "
"Person was efficient"
"This is the 2nd time I have filled in this survey. It doesn't look like you pay any attention to them"
"I do not appreciate being told that something is wrong when there is nothing wrong."
"Adam was very polite and thorough. He explained everything he did on this service call."
"Murray - He is calm, explains what he is doing & recommending, very neat & tidy. Based on question 3 below, we are extremely likely to use Abbey Air as long as Murray is...
"Murray looked after all the details and supplied a filter which is the first time a technician was able to to that. He offered a better price on 2 filters, but we are mov...
"Technician was clean, thorough and answered all questions we had."
"Service was great...Adam was great. However....this is the last survey I'll fill in for you guys - you ask for way too much personal info and it's not easy / convenient f...
"Helge goes above and beyond. He is professional, friendly and thorough. He's skilled at his job and delivers exceptional customer service. "
"The Tec was very thorough and explained every thing that I asked. He conducted himself in a friendly and professional manner"
"Helge arrived on time and completed the installation of the thermostat, providing me with simple instructions."
"He arrived right on time, explained everything he did and answered any questions I had. He was polite and professional!"
"Halge is like no other"
"On time and curteous"
"Technicians are always timely in arriving, completing their tasks quickly."
"Adam was very thorough and explained everything in great detail."
"Milan is always very professional, He explains everything very well and always asks if I have any questions etc etc etc. He takes the time - great customer service."
"David was prompt on arrival, thorough on servicing our furnace, and took the time to explained all details of maintenance he completed. All this was done in a courteous a...
"everything was done quickly and efficiently"
"Adam answered all of my questions."
"Have not yet received the a/c cover."
"Technician was unengaging, perhaps I was spoiled with previous technician. I was told when I booked the appointment that an air filter replacement was included in the ser...
"On time, very professional, expert knowledge, personable.
Feel confident he will always do an outstanding job."
"On time. Same polite technician "
"He is great"
"I have had the same service technician for many years. He is always courteous and friendly and does a very thorough inspection job. I wouldn't use anyone else."
"Murray is awesome! But I tried at least half a dozen times to phone Abbey Air about this appointment. Each time I was cut off before connecting with anyone. I finally ...
"Joe came on time, worked quickly, and told us that all was well."
"Tech offered to explain my thermostat working"
"The service technician seemed to have the knowledge and training necessary to understand the service requirements of the furnace and to do a thorough job of it. He was f...
"The service specialist was very thorough, clean, and showed great care and pride in his work. Explained what he was doing and why, and asked if we had any questions or co...
"Thorough, polite service technician. Answered questions and explained service performed"
"As always the tech was very professional and completed the work as promised on time . Been using the same Tech now for 10 years. Very satisfied."
"Helge was very pleasant and knew what he was talking about ,and explained things to me so I understood them."
"David was professional, polite and described what he was going to do and after hte work explained his observations nad recommendations. He was amazing and I hope I get h...
"Helge showed up on time and did an excellent job as always cleaning the fireplace and the furnace."
"My humidifier hasnt worked since day one , your tech worked on it and I do believe it will be Ok . very happy to see that .."
"Very attentive and knowledgeable serviceman."
"All went very well."
"Arrived on time, efficient service, explained results of maintenance service concisely and clearly and service was done quickly. Presentation of a business card upon arri...
"install was done OK but due to sending one technician to do the job (occasional help from 1 other) install took over 8 hours -- NOT GOOD"
"polite, courteous, seemed to know his stuff, provided good explanations for anything that needed explained."
"Technician was very pleasant and provided great service on furnace maintenance and humidifier"
"The Technician provided a very throughout inspection and I was very satisfied with his service. Customer Service is where you fell down in my opinion... I had scheduled ...
"Best service technician - patient with my stupid questions, was willing to move van to allow another contractor in."
"Fast friendly service. "
"tech was focused, efficient and business-like. He explained all that he did and offered suggestions for better protection. Just a young fellow but showed maturity and s...
"Murray clearly explained the workings of the furnace and humidifier."
"Thorough job...just forgot to reset thermostat. Not a big problem."
"Easy to book an appointment. A phone call just before the technician is dispatched to my home... so I don't need to be home during the entire service window. Helge Hetz...
"Friendly. Explained everything done. "
"flexible to my shifting timetable - one time, called and kept me updated on ETA. Made sure I understood what he was doing wht it all meant"
"Adam was a personable young man, very efficient in the servicing of the fireplace and furnace. Although we had a power outage just as he started the furnace, he continued...
"Joe found the problem and offered suggestions to replace the defective furnace."
"Your service tech was very knowledgable and was very helpful providing information."
"On time courteous and explained what was done"
"Adam answered all of the questions that I asked. He was polite, on time and efficient."
"Service expert was polite, knowledgeable, proactive, informative; he gave me a booklet detailing service agreement coverage. "
"Helge was very thorough and explained what he was doing and was very neat"
"The technician was prompt, polite and efficient. "
"Excellent communication regarding the appointment time, the technician was on time, polite and professional. "
"Prompt and efficient service. Valuable advice."
"Thoroughly professional service. No complaints "
"On time, very professional and friendly."
"Technician respectful and very thorough"
"Tech was careful and paid attention to detail"
"Murray was quick, polite & knowledgeable if I asked anything."
"Service person was extremely polite and helpful. He answered all my questions and didn't seemed rushed as they often do. I dealt with Abbey Air in Oakville Ontario Cana...
"Because Abbey Air has been our provider for at least 30 years"
"It as good service"
"Our service call for a furnace not working started with a very friendly informative and most helpful lady yesterday@9:30 a.m. ...and she booked our appointment for the ne...
"Service call was good but somewhat outside the window provided to me when I booked the appointment. Also I asked several times to have the name on the account changed to ...
"Came as promised even a bit early, very polite and thorough"
"The technician was thorough, efficient , clean and very good at explaining the status of the system"
"prompted; explained service and possible upgrade options "
"Arrived on time. Polite, friendly, neat. Knew what he was doing. Very efficient"
"Quietly efficient. "
"The part that was needed was not ordered correctly and this caused an additional delay in getting the furnaces fixed. It was difficult to figure out the part - but I was...
"Everything went perfectly and he was even early. "
"Adam was conscientious and respectful. He answered my questions and ensured that I understood. Further more, he corrected a vibration noise problem that has persisted fo...
"He was friendly, professional and answered all my questions to my satisfaction"
"Steve arranged to change the work order from Air Conditioning to furnace as requested by us. He then found a fatal problem and explained it to us and showed us the situa...
"Technician very informative and answered all questions asked. Waiting for two humidifier pads to be supplied and installed. Very good service."
"Polite and efficient"
"Helge is thorough in everything he does and goes the extra mile. He ensured that the furnace is operating properly and all the tests are done. His advice is also invaluab...
"Murray is always very informative, professional, and patient with me as I have many questions for him to answer."
"I paid $99 for a diagnostic and 187 for a capacitor. I think it's a rip off. Sure your company needs to pay your overheads but your pricing is unreasonable."
"On time, and always helpful.
"Did a very thorough job,seemed to have checked all round. "
"Technician (Helge) was excellent...professional, on time, thorough, asked if I had questions and took the time to answer...took away old filters."
"The rating has nothing to do with the technician who came to fix the problem the next day and who was excellent, the poor rating is about the fact that I placed an EMERGE...
"Arrived on time. Actually we received a call saying he was available earlier which was great."
"Technician was on time and very polite "
"Service was prompt, efficient and answered all my questions. "
"Adam was polite, efficient, and provided explanations for all he did."
"Milan was conscientious and diligent as he worked."
"Milan did a great job and explained everything in detail to me. Very patient. Thank you"
"Steve was excellent. Had to move into tight space to change compressor. "
"excellent service. fast quiet efficient1"
"Stephen was very quick to assess the root cause"
"Came on time- explained what had to be done- very polite-"
"Our service Rep was very knowledgeable, efficient and courteous. "
"Very helpful and informative"
"Technician was professional;polite;efficient and arrived on time. Good job completed thoroughly."
"Adam was very professional, fast and took the time to explain what he was doing and things we could do to prevent this type of problem from happening again in future."
"on time & complete review of service / findings "
"Technician (Steve) came the day air stopped working (Aug.9th) and ordered required replacement part. Steve came back Thursday Aug 11 but one of 2 parts was missing we en...
"Chris was professional, pleasant, knowledgeable, efficient and offering additional tips "
"The Sevice Agent was exceptional; he was prompt, explained things clearly and thoroughly, and made the necessary changes to the system."
"Great service!! right on time. Good technician"
"Efficient service. Technician was professional and kind."
"You were here at the time you said you would be. The work itself was done promptly and Chris was courteous and efficient."
"Murray the technician. Explained the process and gave well informed tips."
"Called for appointment and received one for 6 weeks out. On day of appt, waited the entire service window of 8-10 and no tech showed. Called customer service and informed...
"Very pleasant and helpful technician"
"Informed, intelligent technician, who got the job done."
"This fellow was very thorough, took time to explain everything he had done and why. "
"Heigel (spelling ?) is a credit to your company. Efficient, fast, pleasant in my home. That says it all."
"Gentleman was very cordial. Explained what hen was doing"
I FOUND STEVE, EASY TO SPEAK WITH............
ESPECIALLY, LETTING ME KNOW HOW MY A/C IS RUNNING !!!!!
"the quickest service and great technician from a company I have had the best service posssible for over 16 years"
"Sales guy was great. "
"Excellent service "
"Technician was very polite and professional"
"It was fairly quick with no surprises."
"On time, patient, polite and explained results in detail."
"You called to do a check up on my hvac system. You didv5he check. The system broke right after. You came out but your sales guy was not available for 4 days. I called som...
"It would have been higher but the air filters I wanted to use my $25 Abbey Air coupon for (a suggestion the customer rep Nancy gave me since I'm on a maintenance plan), a...
"The service technician was polite and knowledgeable .
"Mike has been servicing my Home and does a very good job and explains if nexessary"
"Professional, informative and problem wascresolved"
"Adam did a fine job and explained all the service items he completed."
"The technician was very cordial and explained to me what was wrong wit my AC unit."
"Was not home during visit."
"Helpful and knowledgeable"
"technician = expertise, attention to detail, explanations,advice,courtesy"
"Pleasant and very helpful"
"Was given 2 options. Cost to replace part was very high - almost as high as purchasing a new unit. After checking around I confirmed that price to replace part + labour w...
"Received service as expected."
"Chris was very knowledgeable and answered all my questions. He provided advice and took his time to think about the problem. He was friendly and professional."
"knowledgeable, courteous, helpful"
"Appt missed,no notification,next appt too far out,appt cancelled but tech sent anyway. Cust service department ineffective and uncaring"
"Helge is very pleasant and professional. "
"Arrived at anticipated time..Covered shoes ..worked quickly and explained process.."
"Technician was very helpful in explain everything"
"On time for appointment. Friendly and pleasant."
"The technician was very friendly and efficient"
"First appointment not met, office had "no record of appointment". Second appointment was cancelled by office. "
"He was very personable, obliging, thorough, I felt comfortable with having him in the house, "
"Adam was very pleasant. He was polite and and more then welcoming any questions I had. He was very thorough and explained everything clearly. "
"Helge is very helpful and experienced. "
"The technician did a great job. Explained what he had to do and I found him to be extremely knowledgeable. Very personable as well."
"Technician was prompt (even early) and was very polite and well mannered and completed the work quickly"
"He was professional and askd if we had any questions"
"Friendly efficient technician. Explained what he was doing while looking at the AC system. "
"Service call and technician was great. Set up of appt was not. We set up meeting well in advance and then it was bumped with no replacement date until my wife insisted on...
"It was a busy evening and the tech called to say he was running late. He arrived around 7:55 pm. I wish I was aware earlier he was running behind. My first appointment...
"Proficient and friendly technician."
"The tech called and asked if she could be early. That is appreciated."
"quick, efficient, polite, explained as he went"
"Technician was very courteous and fixed problem quickly"
"The technician was very personal and knowledgeable and very efficient where the service was concerned."
"Service rep was very helpful and easy to deal with
"Technician explained to us what he was doing"
"I was able to get a quick appointment, the technician arrived promptly, the parts were available in the technician's truck."
"Excellent service same days"
"Technician was courteous and knowledgeable. He performed the requested service efficiently and professionally."
"Polite and worked outside in the rain the entire time without complaint or negative comment. "
"Very knowledgeable. Explains problems and how it will get fixed. "
"Technician was very friendly and informative "
"Prompt and speedy service. Knowledgeable technician."
"Service person was very helpful, advised of the condition of the a/c and expected life.
Help reset the thermastate.So programed to what I wanted.
"She was very thorough and very explanatory and very professional."
"Dan arrived quickly and gave helpful advice"
"Good tech knowledgeable explained problem"
"He has been our service agent for a number of years and he always does excellent work,"
"on time, professional"
"He called to say he would be here in half an hour and was he right on time.He explained what he was going to do.Clean after he was finished.Very polite and courteous."
"the technician was very thorough in giving us a report on what he had found re the AC. he is also very personable. He had been to our house before and we were glad to h...
"To date, have not had a bad experience with D&K. Always great service."
"He was very clear about all his work and state of equipment"
"Good and reliable service"
"Very thorough , pleasant and informative"
"The technician was exceptional "
"THEY INSTALLED THE FURNACE, AC AND WATER HEATER IN A TIMELY MANNER, THEY WERE VERY HELPFUL AND PROFESSIONAL"
"the same part I replaced 18months ago for a cost of $855. broke down again. I was told the tech would arrive between noon and 2pm... he arrived at 4:25pm... there was no ...
"I was dissatisfied because the technician came in and didn't fix the problem nor did he troubleshoot properly"
"answered all my questions.
"DEXTER!! Knowledgeable, helpful, proactive - this is why we request - insist on him - every time!!"
"Technician was prompt (i.e. he arrived early in the assigned service appointment window) and efficient."
"Kyle informed us with cost saving tips."
"Craig, as always, is polite, professional, neat and tidy, respectful, conscientious, and takes the time to explain everything he does. "
"Technician, Corey, was polite, efficient, knowledgeable, thorough. "
"Our technician was very professional, personable and resolved our issue very quickly"
"Your tech's were friendly and very respectful. I enjoyed my time spent with them both. They work very well together. Very knowledgeable. "
"Service proved accurate and efficient This follows several years of great service. "
"the Dude rocks the A/C service"
"Dylan was knowledgeable and informed me about things I didn't know. He showed me what he was doing and explained it clearly."
"Technicians were on time an completed the project in a timely matter. They answered all of my questions and took care to ensure that no mess was made."
"Efficient and thorough and quite willing to explain what he is doing"
"He called to say he was finished his previous appt. and when he would be at my house. Prompt and efficient service and pleasant to deal with."
"Very experienced tech"
"Dexter has been here before. He is always so very helpful and friendly. His kindness is very much appreciated."
"The technician, as usual with Francis is polite and efficient - no concerns there. The scheduling system again is NOT satisfactory. I had prebooked my AC maintenance 6 ...
"Very knowledgeable, courteous and respectful. Knew exactly what he was doing and was very proficient."
"Paul , my assigned technician , did a very thorough job ensuring my air conditioner was ready for the season . Moreover, I asked him to program my thermostat and he notic...
"While I was pleased with the service provided by the technician, Josh and salesman, Adam, I was informed this heating and cooling repair company would not replace my unit...
"Very thorough job done on all units serviced."
"Professional & reliable after sale services were excellent.
Service technicians were friendly & fixed all problems in one time
We are very happy in doing business with ...
"Mike Takla always does a fantastic job! made all the adjustments to the furnace so that the ac runs at optimum.. had all the answers to my questions and left the site cle...
"Because Karl did many other tasks for my AC that other technician from previous years did not do. I feel that my AC has been well taken care of and runs much better."
"very friendly and very knowledgeable"
"Technician was very friendly and efficient."
"early for appointment, personable,efficient,"
"Your tech is thorough and very respectful"
"Very disappointed with the scheduling person I spoke with. The person that I spoke with didn't have the English language skills to understand that an a/c reconnect is not...
"friendly and informative"
"We found the technician courteous and efficient. He completed the work in good time was was careful too explain what he did and the condition of the air conditioning unit...
"The service man did not check the fan in the furnace, just simply said we need a new furnace and a/c because it is icing up."
"efficient and quick"
"Very professional and knowledgeable person"
"Evening operators would not book a service call for my unit, and when I called back the next day could not get an appointment for a week. Luckily, ther were a few cool d...
"On time, neat, clean and courteous "
"Timely and polite"
"We were experiencing some problems with our air conditioning during very warm weather and during a time when the call center was overwhelmed with callers. The service ap...
"On time, efficient, professional and friendly"
"Friendly service and I see the. Same technician each time."
"Good service, on time."
"Everyone I was in contact with was very friendly and helpful. Also, they kept in touch when serviceperson would arrive"
"Technician arrived on time for service appointment."
"He explained what work he had done."
"Technician did a very thorough job and explained the relevance of evrything"
"I have been a Limcan customer since 1992 and have been satisfied with your work since. Mike is great. I know I can trust him to maintain my furnace or AC. Good rapport. "
"Knew what he was doing cordual"
"Keith was courteous and knowledgeable and efficient. He took the time to explain what he did and provided options for future maintenance/replacement of equipment without ...
"The technician is prepared to answer most of my questions and is quite knowledgeable."
"Mike is very knowledgeable and extremely helpful"
"The technician was EXCELLENT. He was here for quite awhile to ensure the AC was fixed perfectly. He was very courteous "
"Issue was identified and fixed same day"
"Prompt, punctual, pleasant service"
"Service was fine, but technician arrived 1 1/2 hours later than expected. I had to phone twice."
"He showed up in the scheduled time and was very personable and knowledgeable. He took care of the problem right away"
"Service technician was personable and efficient "
"technician came on time; was friendly; cleaned up everything; and he was helpful."
"He was very professional and knowledgeable"
"Larry was very honest about everything, and he was open about the issues involving the A/C unit."
"Question 7 - I presume it was quality work.
Question 10 - I don't know other pricing."
"Great technician. Deducted 1 point because the office called trying to reschedule an appointment booked a month before. Claimed they were busy with emergencies. Too bad,...
"the lady who answered our call knew it was a busy schedule, but she made sure to put us on the "get out to help these people if at all possible list". the repair man was ...
"George called 15 minutes before arrival. A pleasant fellow,set quickly to work, diagnosed AC problem, corrected it, then the heating system. did the service, paperwork ar...
"Technician very knowledgable and efficient"
"Ryan is THE BEST but the dispatcher has screwed things up annually. Long story but Ryan always comes through. He was not resonsible for arriving late and having a hassle ...
"The technician arrived on time and was extremely pleasant"
"Mike was friendly, professional and able to answer our questions."
"1) Told the tech that the system made gurling noises but he did not check it out
2) Didn't check the furnace, said the attic was too warm to work in
3) Said unit was no...
"Our technician was thorough, professional and friendly. "
"As a regular customer I should not of had to pay for a service call"
"Peter was on time and very efficient."
"Terry is efficient honest and thorough "
"Serviceman...Efficient, communicated any potential issues"
"David arrived on time, was very cordial and performed the work efficiently."
"The technician did a through inspection and cleaned the unit and took the time to explain the operation"
"Tech did a good job"
"The technician was knowlegable, respectful of our home and time conscious "
"Technicians were on time, very professional and respected our home."
"Arrival on time. Courteous. Answered any questions knowledgeably. Worked together in terms of requiring a hose to clean out the A/C unit - also adjusting thermostat ...
"The pumIp was not working and had water on basement floor,
I do not know if this could have been avoided"
"Very friendly and helpful, answered all questions and performed work promptly and on time."
"Service was thorough and a part is needed for the furnace. Disappointed that I am no longer eligible for platinum service"
Friendly,timely service combined with excellent technical expertise."
"everything was handled first class"
"He was polite, helpful, and did an excellent job.
He rectified the poor job done by previous Mersey service person"
"did a thorough job and kept me informed as he proceeded with the testing and repairs."
"this is brandnew equipment as of July 2016 and needed very little to be done "
"Tech did his job measured against the tasks he was expected to do according to the PEEL WEBSITE. HE ALSO FIXED SOME AIR LEAKS IN THE PLENUM CHAMBER SHEET METAL JOINTS, U...
"Fixed what was needed. Very pleasant experience. Very knowledgeable."
"Fast and prompt response to my water heater problem. Very friendly, helpful and professional staff ( receptionist, scheduler and technicians)."
"Corey was polite, efficient and was happy to answer all my questions about the HRV, which provided me with the knowledge I require!"
"Your service technician Daniel gave me some helpful tips."
"Polite, appeared to know what he was doing"
"Friendly and informative"
"Technician was professional, knowledgeable, personable"
"Was here on time and got the job done quick."
"Very pleased with the courteous and informative service,one of best service check ups I have had ."
"Josh provided excellent professional advice while mentoring Jesse. He communicated with me each step of the work and provided a written report. Very knowledgeable. "
"The service man was polite and helpful and tidy in his work."
"Very informative,polite and knowledgeabe"
"In my previous survey, I indicated that I was dissatisfied. Since then, Andrew has informed me that a new filter is being provided for my air conditioner (at your cost) ...
"The technician was friendly, thorough, and knowledgeable"
"Our furnace fan quit right in the middle of the heat wave and our house temperature was 34 degrees. I called Roy Inch and they had a technician call me. I got the phone ...
"I just had a split unit put in my house and had issues right off the bat. I had the first tec in to fix, he did not, I called again this Tec could not fix as well then t...
"Very kind and clean working person. This air conditioner I think is working better now then it did when it was put in new 4 years ago. Also the furnace is running with le...
"Kyle our technician was amazing! Friendly, nice, professional and had our unit running in no time. "
"Technician was very knowledgeable as well as personable. Appreciated his suggestions."
"Excellent professional service"
"Technician was on time (even a bit early). Was very neat and finished in great time."
"They were quick to come. But had a minor problem but did come back to fix. Mix up of giving the check to."
"Dan, was very professional and polite. He explained in detail what the issue was so that I understood. Fixed the issue in a timely manner. I felt confident that the prob...
"Very cautious neat and polite"
"Mike did a thorough inspection. He explained to me why and what he was testing and the the results he should get to ensure my system was operating effectively. I was 100...
"We are still waiting for a diagnosis on what's wrong but the technician did all he could at the time."
"Excellent service. Friendly technician and more important, same technician as last time."
"Excellent work explained all derails well."
"Technician arriveded on time, provided several tips on running the system."
"very friendly, good advice, arrive on time and did service in a timely manner"
"Technician very knowledgeable. Fast service"
"The service was very smooth in all aspects."
"Phoned towards end May and initially wanted me accept a mid July appointment Not acceptable to me After negotiations with rep the appointment was on June 8
"We have been customers for many years and always receive excellent service from friendly , knowledgeable technicians."
"Ryan was very professional, thorough and even peeked inside our air ducts at my request to see if they might need cleaning. "
"Showed up in the proper time frame. Gave me some knowledgable information about your services and products.Also gave me information about your plans."
"He explained what he was doing and gave us helpful hints."
"TOM provideD information on every detail of his work. Answered questions honestly. He spoke highly of MERSEY and yet does not push to sell service. Confident and competen...
"He was helpful, very competent and prompt"
"prompt and clean work"
"TECH CAME ON TIME AND DID A THOROUGH AIR CONDITIONER CHECK."
"Pete was very knowledgeable and answered all my questions and he was very respectful of our home."
"The technician was friendly, thorough and informative."
"The serviceman was very considerate of my carpets and put on little booties to come into my home."
"He knows his stuff, very helpful."
"Mike is always on time or early and does what needs to be done efficiently and quickly."
"Service provided efficiently, knowledgeably and with courtesy."
"Came on time, knowledgeable, careful with our home, explained what he had done and why."
"Advance call; good suggestions from friendly technician"
"They know what they are doing "
"Prompt. Polite. Professional."
"The service representative arrived On time and the dispatcher called me when the driver was leaving his last location "
"Prompt, courteous, professional, with explanations of what was done, and what might be expected in the future."
"The technician was there for 10 minutes and told me something I already knew that my thermostat was broken. He didn't have a replacement unit and were still waiting to ha...
"Alton was very personable, informative, efficient and cute."
"Technician was on time, completed things quickly, thoroughly and efficiently, and was very pleasant and easy to deal with. First-rate job One thought... I discovered that...
"Was not happy air conditioner was examined. We booked this appt more than 4 weeks ago. Yes, it was raining. But it tends to do that at times. It ****s to get wet but that...
"Very thorough and. Answered all queries "
"The technician arrived within the given timeframe. He was courteous and thorough. "
"Peter has been coming here for many years and he is always very polite, thorough and honest."
"Fixed mouse caused problem with A/C
"very pleasant rep."
"Your technician is thorough, knowledgeable, courteous, and helpful. "
"Scott is amazing, clean, polite, knowledgeable"
"I e planned the problem to Josh and he asked a few questions, and then went to work doing his
Job. When he finished he explained everything to me. I asked questions th...
"Timely. Thorough. Very nice and affable.
Company stays on top of maintenance which is a comfort.
"Technician was very accommodating, professional and thoroughal"
"After the initial mix-up with appointment as it was scheduled the day after I requested it and I ended up waiting all day taking time off work, George the technician was ...
"The technician arrived promptly, was courteous and polite, and was very helpful in answering any questions I had. "
"Great customer service, personality, and experience "
"Very nice, tidy, polite, respectful to our property. Due to construction next door he was able to rearrange a/c maintenance until the dirt stops flying at my request. I r...
"tech was on time and knowledgeable and helpful"
"He did a good job"
"appointment booked as heating service call so the furnace was checked but not the air conditioning. unit"
"First let me start with the excellent office staff who listened to my problem and my request for an experienced technician. The staff listened, asked questions, assigned...
"Service is always good. Same person has been coming for several years."
"Mike did a great job quickly finding the issue and explaining it. He went above and beyond to make some adjustments to our A/C to address ongoing concern with humidity. ...
"Your technician was friendly and efficient"
"I didn't really see what he did as I was busy doing something else, but he told me he checked the furnace blower, and suggested a new filter - which I agreed with - and t...
"I don't believe the service this time around was great. Your Tech after running a few tests said that there is a problem with the cooling coil. A leak somewhere. Time to ...
"gives me assurance that my appliances are looked after well"
"The technician was very polite and helpful. He did a great job - as usual."
"Karl was very professional, friendly, and clearly had my best interests in mind."
"prompt well explained service"
"Service rep. was very courteous and polite. He arrived in a timely manner and explained the results to me."
"both service men were pleasant and did a good job"
"The technician was focused on his work and seemed to care. "
"Brandon was very good at his job and had a great attitude.
He gave me a website to report to but I just did not know how to do it in order to commend his work to you."
"The actual service was very good, the booking appointment part was not."
"it is good"
"Hans is excellent. Very professional, does his work very well, is courteous, polite and respectful of our home."
"Alex was professional, knowledgeable and friendly. Wonderful customer service and fixed the issues with AC quickly."
"Had concerns with air conditioner and the technician was very helpful with checking everything out and explaining what he was doing. "
"They were extremely professional and knowlegeable about the equipment and its installation.
"E.George arrived within the time frame window, diagnosed the problem with my malfunctioning A/C unit and was quick and thorough in fixing the problem.
He took the time ...