"The cost charged for the part was unacceptably high. It was 3x the price charged by a reputable Canadian supplier of OEM parts! The explanation from your office was bogus...
"Technician was polite and very efficient"
"Very polite and efficient"
"Friendly, efficient and informative."
"Appeared to be efficient, went over in detail what they did. "
"Joe helped me to clarify my position with the people that installed my new furnace and A/C. Abby Air lost out on the bidding process last fall. Joe confirmed my understan...
"Very professional and honest"
"A technician was at my home about 3 hours after I contacted Abbey Air"
"The technician was very knowledgeable, helpful, thorough and courteous. He even got the fireplace remote working again."
"Timely. efficient and knowledgable"
"On time, knowledgeable, friendly"
"Adam was a pleasant, knowledgeable technician who handled the furnace
repair in a competent and efficient manner."
"Helge was very professional and took the time to explain the issues with my furnace. "
"THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND EHLPFUL WITH SUGGESTIONS"
"Very pleasant and competent technician."
"Have always dealt with Abbey Air great service technicians are very helpful would not get anybody else"
"I had great experience from night online chating to getting the furnace fixed in record time. Helge was super nice and helpfull and would definitely recommend him.
"Prompt, polite, communicative"
"thorough, polite, informative"
"Clean up following installation of furnacem could have been better"
"All very well done"
"Curteous polite educated"
"Tech was knowledgeable and pleasant, identified the problem which required a part that he retrieved and installed in a timely manner."
"Quick, courteous service"
"I wasn't home when the technician came"
"Murray is a very knowledgeable, and professional technician with a great and cheerful disposition who always takes the time to explain everything to you."
"Service was great.Chris was very thorough and knowledgeable. He is a credit toAbbey Air."
"Technician was prompt, efficient andmannered."
"The appointment was done on time, the work was well done, and the technician was quite helpful."
"Murray had been here before and assisted with the purchase of a hot water tank. This time he noted that I had had a leak from the hose for the air conditioner into the f...
"Very courteous and informative"
"David Ferencich was friendly, efficient & knowledgeable.
#10: We have not checked other companies. Our main concern is having a service provider that is reliable, hon...
"Professional and polite service technician. Happy to answer questions"
"Technican knowledgeable, explained what he was doing, tighten all lose fittings, fixed lose humidifier hose connections and tested furnace after he completed the work. H...
"The serviceman was polite, professional and on time. He also took the time to explain a few things and make sure we were happy. A pleasure to deal with!"
"Helge was excellent. Completely confident in his diagnosis and a pleasure to deal with. It is nice to finally have a company who's technician knows what he's doing. Helge...
"I find Heldge very personable and helpfully in answer you questions"
"I have always found Murray to be very professional."
"I was concerned about a noise the furnace is making. I explained the noise and got the noise to sound a few times. Tech did not get to bottom of noise and said he had ...
"Service Rep very friendly, efficient and helpful"
"Jose was extremely unusual in his ability to detect a gas leak that no-one else could. I did not know I had a gas leak but Jose knew the minute he walked in the door! I...
"friendly courteous service"
"Previous techs checked if there was any moisture in the furnace by vacuuming the reservoirs. No such action."
"Tech explained issue and was very polite"
"Technician was knowledgeable and polite and explained in detail what he did to do his job. "
"On time. Professional, Respectful. "
"No nonsense work. Down to business efficiently and quietly. No fuss.
"Steven is extremely professional. He took the time to explain everything he was doing and I now have better knowledge of how my HVAC system works. He repaired our furna...
"Excellent service. Came when they said they would; kept us informed as the replacement of our furnace progressed. Promptly addressed one small error and competed this t...
"technicians always pleasant and courteous"
"Showed up when expected. Did the work quickly."
"Technician was very prompt, punctual and did a good job. "
"Very knowledgeable and helpful."
"quick response time and excellent customer service on phone call and from technician"
"Murray is the consummate professional. All of your staff are excellent but when Murray shows up at the door I know I am in good hands - and he showed up on the dot at 8AM...
"Murray was fantastic! He came in when our furnace was not working, explained everything he was doing, explained how it worked and fixed the problem. Very professional,...
"Great service. "
"The technician was prompt, polite and very informative about the service he was providing."
"Quick and efficient service. Only 48 hours from furnace failure to warm and toasty with a new one. "
"Person was efficient"
"This is the 2nd time I have filled in this survey. It doesn't look like you pay any attention to them"
"I do not appreciate being told that something is wrong when there is nothing wrong."
"Adam was very polite and thorough. He explained everything he did on this service call."
"Murray - He is calm, explains what he is doing & recommending, very neat & tidy. Based on question 3 below, we are extremely likely to use Abbey Air as long as Murray is...
"Murray looked after all the details and supplied a filter which is the first time a technician was able to to that. He offered a better price on 2 filters, but we are mov...
"Technician was clean, thorough and answered all questions we had."
"Service was great...Adam was great. However....this is the last survey I'll fill in for you guys - you ask for way too much personal info and it's not easy / convenient f...
"Helge goes above and beyond. He is professional, friendly and thorough. He's skilled at his job and delivers exceptional customer service. "
"The Tec was very thorough and explained every thing that I asked. He conducted himself in a friendly and professional manner"
"Helge arrived on time and completed the installation of the thermostat, providing me with simple instructions."
"He arrived right on time, explained everything he did and answered any questions I had. He was polite and professional!"
"Halge is like no other"
"On time and curteous"
"Technicians are always timely in arriving, completing their tasks quickly."
"Adam was very thorough and explained everything in great detail."
"Milan is always very professional, He explains everything very well and always asks if I have any questions etc etc etc. He takes the time - great customer service."
"David was prompt on arrival, thorough on servicing our furnace, and took the time to explained all details of maintenance he completed. All this was done in a courteous a...
"everything was done quickly and efficiently"
"Adam answered all of my questions."
"Have not yet received the a/c cover."
"Technician was unengaging, perhaps I was spoiled with previous technician. I was told when I booked the appointment that an air filter replacement was included in the ser...
"On time, very professional, expert knowledge, personable.
Feel confident he will always do an outstanding job."
"On time. Same polite technician "
"He is great"
"I have had the same service technician for many years. He is always courteous and friendly and does a very thorough inspection job. I wouldn't use anyone else."
"Murray is awesome! But I tried at least half a dozen times to phone Abbey Air about this appointment. Each time I was cut off before connecting with anyone. I finally ...
"Joe came on time, worked quickly, and told us that all was well."
"Tech offered to explain my thermostat working"
"The service technician seemed to have the knowledge and training necessary to understand the service requirements of the furnace and to do a thorough job of it. He was f...
"The service specialist was very thorough, clean, and showed great care and pride in his work. Explained what he was doing and why, and asked if we had any questions or co...
"Thorough, polite service technician. Answered questions and explained service performed"
"As always the tech was very professional and completed the work as promised on time . Been using the same Tech now for 10 years. Very satisfied."
"Helge was very pleasant and knew what he was talking about ,and explained things to me so I understood them."
"David was professional, polite and described what he was going to do and after hte work explained his observations nad recommendations. He was amazing and I hope I get h...
"Helge showed up on time and did an excellent job as always cleaning the fireplace and the furnace."
"My humidifier hasnt worked since day one , your tech worked on it and I do believe it will be Ok . very happy to see that .."
"Very attentive and knowledgeable serviceman."
"All went very well."
"Arrived on time, efficient service, explained results of maintenance service concisely and clearly and service was done quickly. Presentation of a business card upon arri...
"install was done OK but due to sending one technician to do the job (occasional help from 1 other) install took over 8 hours -- NOT GOOD"
"polite, courteous, seemed to know his stuff, provided good explanations for anything that needed explained."
"Technician was very pleasant and provided great service on furnace maintenance and humidifier"
"The Technician provided a very throughout inspection and I was very satisfied with his service. Customer Service is where you fell down in my opinion... I had scheduled ...
"Best service technician - patient with my stupid questions, was willing to move van to allow another contractor in."
"Fast friendly service. "
"tech was focused, efficient and business-like. He explained all that he did and offered suggestions for better protection. Just a young fellow but showed maturity and s...
"Murray clearly explained the workings of the furnace and humidifier."
"Thorough job...just forgot to reset thermostat. Not a big problem."
"Easy to book an appointment. A phone call just before the technician is dispatched to my home... so I don't need to be home during the entire service window. Helge Hetz...
"Friendly. Explained everything done. "
"flexible to my shifting timetable - one time, called and kept me updated on ETA. Made sure I understood what he was doing wht it all meant"
"Adam was a personable young man, very efficient in the servicing of the fireplace and furnace. Although we had a power outage just as he started the furnace, he continued...
"Joe found the problem and offered suggestions to replace the defective furnace."
"Your service tech was very knowledgable and was very helpful providing information."
"On time courteous and explained what was done"
"Adam answered all of the questions that I asked. He was polite, on time and efficient."
"Service expert was polite, knowledgeable, proactive, informative; he gave me a booklet detailing service agreement coverage. "
"Helge was very thorough and explained what he was doing and was very neat"
"The technician was prompt, polite and efficient. "
"Excellent communication regarding the appointment time, the technician was on time, polite and professional. "
"Prompt and efficient service. Valuable advice."
"Thoroughly professional service. No complaints "
"On time, very professional and friendly."
"Technician respectful and very thorough"
"Tech was careful and paid attention to detail"
"Murray was quick, polite & knowledgeable if I asked anything."
" He discussed, in detaiil,what he had done."
"Because Abbey Air has been our provider for at least 30 years"
"It as good service"
"On time and the entire visit went smoothly."
"Our service call for a furnace not working started with a very friendly informative and most helpful lady yesterday@9:30 a.m. ...and she booked our appointment for the ne...
"I have bee a very satisfied customer for a number of years so, I have very high expectations---YOU GUYS DELIVER !!!!!!!"
"Technician was very knowledgable is advice ad I answering several questions that we had."
"Service call was good but somewhat outside the window provided to me when I booked the appointment. Also I asked several times to have the name on the account changed to ...
"Friendly & Professional &Knowledgable "
"Came as promised even a bit early, very polite and thorough"
"Technician was very pleasant"
"The technician was thorough, efficient , clean and very good at explaining the status of the system"
"prompted; explained service and possible upgrade options "
"He was on time in fact before his due time very clean and just got on with his job"
"Arrived on time. Polite, friendly, neat. Knew what he was doing. Very efficient"
"Quietly efficient. "
"The technician was 1 hour late and did not get a call from your office that he would be late."
"The part that was needed was not ordered correctly and this caused an additional delay in getting the furnaces fixed. It was difficult to figure out the part - but I was...
"Everything went perfectly and he was even early. "
"Helge did a great job and explained what he was doing and is vey clean"
"Arrived on time"
"Adam was conscientious and respectful. He answered my questions and ensured that I understood. Further more, he corrected a vibration noise problem that has persisted fo...
"He was friendly, professional and answered all my questions to my satisfaction"
"Were informed that we needed a new heat exchanger. Abbey air wanted $1500+HST. Called Brooms and was quoted $725+HST. I won't use Abbey air anymore."
"Steve arranged to change the work order from Air Conditioning to furnace as requested by us. He then found a fatal problem and explained it to us and showed us the situa...
"Technician very informative and answered all questions asked. Waiting for two humidifier pads to be supplied and installed. Very good service."
"Hegle is always very helpful and professional!"
"Polite and efficient"
"Murray is wonderful at explaining what he is doing and why. He explains how everything works and what I should be doing for proper maintainance."
"Helge can always be trusted to do a number 1 job!"
"Jose is a very friendly and honest man. He went over and above in the maintenance of our furnace. He explained in detail the importance of cleaning out if necessary the ...
"Helge is thorough in everything he does and goes the extra mile. He ensured that the furnace is operating properly and all the tests are done. His advice is also invaluab...
"Murray is always very informative, professional, and patient with me as I have many questions for him to answer."
"Technician was on time, courteous to the fact that we had a newborn sleeping and not only fixed our problem, suggested much appreciated suggestions on how to save money o...
"Murray is thorough and explains
things very well"
"Professional manners. Courteous demeanor."
"Adam was so well mannered and polite. He cleaned my unit better than its ever been done and also was so helpful explaining to me how to operate the new thermostat he inst...
"the technician arrived and departed ahead of the scheduled time, I was not home yet, my daughter was there to let him in but I have no idea what was done"
"very friendly....very knowledgeable...stayed until the problem that I had was corrected...."
"I paid $99 for a diagnostic and 187 for a capacitor. I think it's a rip off. Sure your company needs to pay your overheads but your pricing is unreasonable."
"Murray was excellent ,very thorough and provided a lot of useful information"
"On time, and always helpful.
"Did a very thorough job,seemed to have checked all round. "
"Technician (Helge) was excellent...professional, on time, thorough, asked if I had questions and took the time to answer...took away old filters."
"The rating has nothing to do with the technician who came to fix the problem the next day and who was excellent, the poor rating is about the fact that I placed an EMERGE...
"Arrived on time. Actually we received a call saying he was available earlier which was great."
"Technician was on time and very polite "
"Murray did the repair very efficently. He was very pleasant and explained everything to us very clearly."
"Very knowledgeable and professional service person."
"Service was prompt, efficient and answered all my questions. "
"Technician was extremely well presented and helpful in suggestions for moving forward to eliminate the potential of a repeat of the diagnosed problem."
"Adam was polite, efficient, and provided explanations for all he did."
"Milan was conscientious and diligent as he worked."
"Identified the problem immediately and fixed it promptly. "
"Murray explained the process well so we could understand what he was doing step by step"
"Helge is a great tech"
"Milan did a great job and explained everything in detail to me. Very patient. Thank you"
respectful of the property
"Steve was excellent. Had to move into tight space to change compressor. "
"excellent service. fast quiet efficient1"
"Problem fixed, warranty honoured, friendly technician who explained everything"
"Stephen was very quick to assess the root cause"
"The speed and the suggestion for getting for changing my billing was going to cost me more."
"Came on time- explained what had to be done- very polite-"
"Technician was thorough in explaining what services he performed and was neat and tidy.
"Our service Rep was very knowledgeable, efficient and courteous. "
"Very helpful and informative"
"Wonderful, courteous and efficient service"
"Very knowlegeble and too time."
"Technician was professional;polite;efficient and arrived on time. Good job completed thoroughly."
"friendly, effcient service and he solved the problem"
"Murray was absolutely professional and could not have asked for better. Would have gave you a ten but the price for the visit was high."
"Adam was very professional, fast and took the time to explain what he was doing and things we could do to prevent this type of problem from happening again in future."
"on time & complete review of service / findings "
"They called with a service reminder and the
tech was very thorough and very nice"
"Technician (Steve) came the day air stopped working (Aug.9th) and ordered required replacement part. Steve came back Thursday Aug 11 but one of 2 parts was missing we en...
"Chris was professional, pleasant, knowledgeable, efficient and offering additional tips "
"The Sevice Agent was exceptional; he was prompt, explained things clearly and thoroughly, and made the necessary changes to the system."
"He did things no one else had done."
"Great service!! right on time. Good technician"
"Efficient service. Technician was professional and kind."
"You were here at the time you said you would be. The work itself was done promptly and Chris was courteous and efficient."
"Murray the technician. Explained the process and gave well informed tips."
"Technician was excellent."
"Called for appointment and received one for 6 weeks out. On day of appt, waited the entire service window of 8-10 and no tech showed. Called customer service and informed...
"Very pleasant and helpful technician"
"courteous and explained what he did.
"Got the issue fixed ASAP"
"Informed, intelligent technician, who got the job done."
"This fellow was very thorough, took time to explain everything he had done and why. "
"Service completed and explanations provided by Chris"
"Service person was extremely polite and helpful. He answered all my questions and didn't seemed rushed as they often do. I dealt with Abbey Air in Oakville Ontario Cana...
"Heigel (spelling ?) is a credit to your company. Efficient, fast, pleasant in my home. That says it all."
"Gentleman was very cordial. Explained what hen was doing"
I FOUND STEVE, EASY TO SPEAK WITH............
ESPECIALLY, LETTING ME KNOW HOW MY A/C IS RUNNING !!!!!
"the quickest service and great technician from a company I have had the best service posssible for over 16 years"
"Sales guy was great. "
"Excellent service "
"Technician was very polite and professional"
"It was fairly quick with no surprises."
"On time, patient, polite and explained results in detail."
"You called to do a check up on my hvac system. You didv5he check. The system broke right after. You came out but your sales guy was not available for 4 days. I called som...
"It would have been higher but the air filters I wanted to use my $25 Abbey Air coupon for (a suggestion the customer rep Nancy gave me since I'm on a maintenance plan), a...
"The service technician was polite and knowledgeable .
"Mike has been servicing my Home and does a very good job and explains if nexessary"
"Professional, informative and problem wascresolved"
"Adam did a fine job and explained all the service items he completed."
"The technician was very cordial and explained to me what was wrong wit my AC unit."
"Was not home during visit."
"Helpful and knowledgeable"
"technician = expertise, attention to detail, explanations,advice,courtesy"
"Pleasant and very helpful"
"Was given 2 options. Cost to replace part was very high - almost as high as purchasing a new unit. After checking around I confirmed that price to replace part + labour w...
"Received service as expected."
"Chris was very knowledgeable and answered all my questions. He provided advice and took his time to think about the problem. He was friendly and professional."
"knowledgeable, courteous, helpful"
"Appt missed,no notification,next appt too far out,appt cancelled but tech sent anyway. Cust service department ineffective and uncaring"
"Helge is very pleasant and professional. "
"Arrived at anticipated time..Covered shoes ..worked quickly and explained process.."
"Technician was very helpful in explain everything"
"On time for appointment. Friendly and pleasant."
"The technician was very friendly and efficient"
"First appointment not met, office had "no record of appointment". Second appointment was cancelled by office. "
"He was very personable, obliging, thorough, I felt comfortable with having him in the house, "
"Adam was very pleasant. He was polite and and more then welcoming any questions I had. He was very thorough and explained everything clearly. "
"Helge is very helpful and experienced. "
"The technician did a great job. Explained what he had to do and I found him to be extremely knowledgeable. Very personable as well."
"Technician was prompt (even early) and was very polite and well mannered and completed the work quickly"
"He was professional and askd if we had any questions"
"Friendly efficient technician. Explained what he was doing while looking at the AC system. "
"Service call and technician was great. Set up of appt was not. We set up meeting well in advance and then it was bumped with no replacement date until my wife insisted on...
"Satisfied, but not happy to hear that I may need a new Air Conditioner"
"Very professional and polite"
"I was very impressed that I received a couple of phone calls indicating the scheduled work would be running late. When the technician arrived, he was very attentive and ...
"The technician was courteous and answered all my questions. "
"I find Murray to be very thorough and he responds to any questions and explains things well. He is very friendly, courteous and knowledgeable. "
"On time and good job"
"Answered all my questions. "
"The technician was on time, courteous, considered different options for the repair and explained them. "
"I've had this same technician several times and always happy it's him because he knows what he's doing, he listens to the customer and always tries his best to resolve an...
"Service call was earlier than expected due to another cancellation and Jose, the technician we have come to know now, was thorough , excellent helpful and pleasant, even ...
"thorough review of equipment was carried out by the technician and he provided clear feedback on his findings."
"Technician was prompt, courteous and knew what he was doing."
"Hedge and Chris were excellent technictians
"Over the years, we've generally had good service, sometimes (e.g. Helge and Andrew) exceptional service; but there have also been bad experiences with technicians who wou...
"Did the job quickly and professionally"
"Professional and Efficient"
"Technician was knowledgeable and personable and gave thorough explanations of the service provided."
"Appointment moved up to our satisfaction. Technician explained work done and provided useful tips and recommendations. We will proceed with using recommended duct cleanin...
"great service from Joe - even helped me convince my neighbour to look at upgrading his furnace and a/c given service experience I have had with abbey air these many years...
"Arrived early. Did both the air conditioner and furnace tune-ups for us. Replaced the air filter for us. Did an excellent job for us.."
" The inspection was very through and technician explained the condition of my equiptment"
"on time, informative"
"Courteous, helpful and on time"
"Attention to detail. Very thorough."
"Came right away."
"Very informative about my cooling system."
"On time, polite, efficient service. On the negative side, it has been a couple of times that I have asked the name on your records to be changed from Jocelyne to Marcel G...
"On time, courteous, explained everything in detail."
"Service technician was prompt, helpful, courteous and knowledgeable "
"Steve was very thorough and explained everything he did."
"Helge always does a thorough job. "
"The service provider was very pleasant and did a great job."
"Arrived on time. Professional and courteous. "
"Would have been perfect except the temp on my water heater wasn't set necessitating another service call - and a couple screws through the floor that were pretty dangerou...
"On the coldest day of the year an your furnace stops working and the service guy gets to you before the end of the day. That is great and also gets it working"
"Joe was very courteous and professional. He found the problem quickly, repaired it and explained the process to me. "
"Arrived within window of time. Was very professional."
"Courteous, unobtrusive, knew what he was doing, brought the extra filters as requested, took the old one away."
"Murray was very professional and gave suggestions for furnace filters for future use."
"prompt service, well conducted individual,knowledgeable, efficient& helpful"
"Fast response and pleasant technician who completed his work quickly and efficiently."
"Technician arrived on short notice, did servicing promptly, explained everything he did. "
"The defective part was changed very quickly with minimal effect on the home temperature."
"Quick and efficient. Explained all the steps of what he was doing and why. "
"The technician who came out - have had him before - he's excellent (have had others not as good). He's worth every penny. I wish all the technicians were like him."
-proficiently diagnosed problem
-efficiently fixed problem
-explained what he was doing
-informed us of service contract option
"On time, very pleasant. Thorough"
"Always pleasant and helpful and gives good advice"
"very courteous. . .took time to explain work and related matters"
"I made an appointment late at night to try and get a technician come the next day. I had call 45 minutes prior to the technician showing up, informing me they would arriv...
"Pleasant and knowledgeable technician who explained what hr was doing."
"Very helpful and answered all my questions clearly."
"Thorough knowledge and explanation of what he was doing. Answered my questions thoroughly and ineasily understood language. Found a non-related water leak that I was not ...
"Prompt, efficient, friendly service"
"Keven was very knowledgeable and polite. Answered my questions clearly. Replaced furnace filter, telling me when it should be replaced. Showed me how to hose the air c...
"Very accomodating- answered my questions willingly"
"The thermostat was reset by tech but the temp stayed up."
"expert knowledge on product"
"Polite , informative"
"John Park ,did a very good job on our aircondition,he also told me about the problem wit the furnacehumidifier.He is acompetent technician! "
"The service tech did a great job on all the equipment and was very detailed in doing the service on it even to the point of evicting a clan of spiders that had taken up r...
"We had a bathroom sink replaced. The caulking was done terribly -- a gap was uncaulked, caulk was on the counter and on the side of the sink. It was uneven. We called ...
"Very anxious to explain things."
"we always receive very good service."
"On time, explained what was done and what to expect down the road"
"Professional, tidy, attentive and on-time service."
"Everything went smoothly and quickly."
"Called before he came, On Time and brought a furnace filter in case required.
"Jessie explained the work done by him on the furnace."
"Technician was on time, was very professional and explained everything."
"Called before they came, very friendly and covered his shoes
entering the house."
"Very efficient and frindly"
"what he did was fine, however we were not happy that he shut down our fireplace. We do however acknowledge it wasn't his doing."
"Timely, professional service"
"I provided a rating of 8/10, the service call was good, technician was personable. The only issue I have with the call, the technician broke a vase we had sitting on the ...
"Roy explained everything properly. took time to address my concerns"
"The young man new his and done it well"
"The service personnel were excellent and quality was great"
"prompt,courteous, kept me informed of what was found, careful about my property"
"Tech came in without botties and used washroom."
"It is great to have the same technician every year. He knows our heating and cooling systems and informs us about the status of such. He is reliable trustworthy and frie...
"Chris was very professional and efficient and took the time to review our system with me"
"On time, quick, tidy. Explained what services were completed, didn't try to sell extra services. "
"Craig was very informative and took the time to make sure I was doing the right thing to ensure proper care of the air conditioner."
"Tech was on time, did the job quickly and efficiently, and left everything in working order when he left. "
"To start with, the very nice gal that answered the phone at made the appt. and then the tech Paul who came to the house were both very professional in their respective du...
"Techs were on time, knowledgeable,neat and professional."
"Jessie Densmore came in, did the job,told me about rebates etc.
"Professional Sales & Installation by knowledgeable people "
"Polite, fast, knowledgeable technicians"
"Thorough service, conducted in a friendly and competent manner"
"Would like the same technician to come next time."
"The service call was booked immediately/same day. Mike the technician showed up on time, was knowledgeable about our "vintage" furnace and provided an honest assessment ...
"On time. Identified minor problems and fixe them. "
"First time using Roy Inch for my furnace/AC, and they exceeded my expectations on all levels. From booking the service call they were very accommodating offering evening ...
"Brendan was friendly and efficient. He was serious about the job and I feel he gave us a good maintenance for our air conditioner."
"SERVICE MAN WAS PROMPT , COURTEOUS AND EFFICIENT."
"On scheduled time, and very complete in his work"
"TECHNICIAN WAS VERY INFORMATIVE AS TO QUESTIONS WE ASKED ABOUT THE JOB AND HIS ANSWERS WERE HELPFULL IN UNDERSTANDING HIS WORK."
"Courteous, same technician as last year who remembered the job and also provided good advice on our air conditioner."
"arrived on time; did toilet repair very quickly; provided complete information; very friendly"
"The technician was very courteous."
"On time introduced himself (Dan) checked job, explained what was needed and fixed right away."
"We have been loyal Mersey customers for approximately 30 years and have been very satisfied with their service. They are very thorough and explain everything in detail a...
" WE are always extremely pleased w1ith the service provided by Craig Hern ! He knows our house and our needs and looks after everything perfectly ."
"Arrived on time, answered our questions, told us of any concerns that may pop up, respected my home"
"He arrived on time, explained what he was doing, and told me afterward about the results which were entirely satisfactory for a brand new furnance after its first winter ...
"Representative was punctual, polite, efficient and cleaned up after work was completed."
"A courteous and professional technician."
"Technician was very respectful and explained everything to me, that I did not understand."
"Fast efficient friendly service"
"Jason was very efficient, courteous and helpful. Jason is welcome to service all our needs."
"on time, dog friendly, thorough service"
"quick response to request for service"
"Technician very informative and explained his actions"
"Jason was very knowledgeable and courteous. "
"He fixed my plumbing problem quickly "
"arrived on scheduled time, concern with our property, drop sheet, booties, etc
Very precise on all items, furnace, air, humidifier,HRV, Filter, Mits. fireplace
Did a ...
"they were prompt, polite, worked hard, explained what they were doing and any answered questions"
"The technician was very polite and informative professional and on time. To further add to this experience when I trouble with filling out some of the on line forms Oliv...
"Very professional, great attitude, took the time to answer my questions regarding my furnace issues. "
"very thorough - friendly and loved the care taken to put booties on"
"Technician was polite, knowledgeable and thorough."
"very polite. explained everything that he did. excellent technician notes"
"On time and professional"
"good work, good technician"
"prompt & did a very good job with efficiency"
"Polite and efficient. "
"He was on time,and he did what I was asking for.Clean up after nim self."
"Very good at confirming appointment and arriving on time. Technician is always professional and knowledgeable."
"Your technical staff are excellent representatives on behalf of your company. "
"Knowlgeable, Polite,Helpful(nest thermostat).I like having the same Technician."
"Timeliness and precision in yearly tuning"
"Mike gave advice that should have been given at the instalment date of my furnace and AC unit. He explained why certain things need to be done for my maintenance contract...
"Technician descaled hot water heater but was not able to locate cause of leak in effluent pump "
"The guy seemed to be conscientious and helpful."
"technician arrived on time and finished quickly"
"The whole process was very professional and efficient"
"The service technician was very thorough in explaining the service that was completed and was excellent at answering all my questions. Very professional, excellent servi...
"Josh took his time to discuss and explain any questions or concerns I had. He also provided advice tor improve air flow to the furnace. He was very pleasant and considera...
"On time, professional, friendly, helpful suggestions, meticulous. My fireplace looks like new!"
"Tech was excellent, very helpful, answered all questions, very professional."
"He showed up on time and was courteous and helpful"
"Courteous and informative regarding problems with our furnace"
"Josh was friendly, professional, thorough and explained what he did while conducting the annual check up on my central air unit."
"Wallace always friendly and professional. He noticed a hairline crack in fireplace and told us the steps necessary to get it replaced through the warranty"
"Extremely quick and straightforward service. The technician knew everything he was doing and provided helpful answers and suggestions."
"The technician was polite throughout and I like the fact that your organization calls the day prior to confirm the appointment and the day of to let us know the technicia...
"The technician was polite, quick and seemed knowledgeable"
"Technician had to fix a part for the humidifier attached to furnace. Appreciated that the technician took the time to explain issue."
"Jordan was very nice, polite and personable young man. He did a very nice job and was neat and tidy. "
"I found Emmanuel (George) very knowledgeable and very thorough throughout the servicing of my furnace. he was respectful and took care while he was in my home. He offered...
"Effective communication "
"Very efficient service"
"The technician was punctual, friendly and efficient."
"Brandon B. Explained everything he did on the yearly maintenance of the furnace and a/c. Very thorough."
"Polite and business like"
"Diligent and professional"
"Have always received good service "
"service was quick, thorough, and answered my questions "
"Technician seemed unsure of himself, consulting the client's owner's manual along the way and eventually declaring the ignitor module in need of replacement. Then after h...
"He explained all the service he performed in detail"
"Mike T. was courteous and extremely knowledgeable and explained everything very well and answered all questions. He did an excellent job, as always!"
"Residential Sales Consultant and the technicians involved in the installation were punctual, professional, neat/tidy and technically competent"
"Ryan throughly diagnosed the problem and in response to his assessment replaced our thermostat, we have had no problems since"
"Workers were efficient, on time, clean and informative,Very pleasant to deal with."
"limited feedback, other than the system is working"
"Mike is always helpful."
"The young man did a great job"
"Excellent attention to detail by Craig. Best service technician we have ever had."
"They always arrive in the window as specified, are courteous and helpful with any further advice they can give."
"Prompt, clean and friendly service."
"While we had concerns about the sales presentation - 5 - the installation was a 10"
"Dave was friendly and very professional in the execution of his servicing our heating units."
"courteous, fast service"
"The service was done very efficiently and fast."
"very pleasant and knowledgeable technician"
"Very personable technician who provided an excellent update of what he did to service our furnace. "
"Mike was courteous, helpful and knowledgeable. He took the time to explain things well. "
"George is very polite, clean and very helpful and knowledgeable
"Flawless service that went a little beyond"
"I can't say enough about Mike. He was very friendly and knowledgable. A true professional. Knew exactly what was wrong and explained the process throughly. It was an ext...
"My furnace is under warranty. I diagnosed the error code my self by looking at the flashing LED. I was charged a $ 99 diagnostic fee plus $150 for the pressure switch. Wh...
"Felt very well looked after. Derek, the salesperson and Brian, the lead installer were both great. "
"Kyle was efficient with the service and he explained everything he was doing to me as I tagged along."
"The technician diagnosed a plugged coil and cleaned it so no issue with that, however I am extremely dissatisfied that the technician who does our annual service for year...
"Brandon and Chris were prompt and efficient and explained the work that was done as well as how to operate the high tech new thermostat!"
"Mike was very helpful."
"Scott Byers was professional, courteous, efficient and very helpful. We weren't seeing the expected savings on our gas bill as consistently as we would like since the ne...
"Technician was on time, very polite, friendly and professional. Explained process, what was being done, what needed to be done, and completed all work to our complete sa...
"My service expert was very courteous, and efficient."
"Keven was polite and courteous and did a nice neat job replacing our hot water tank. "
"EVERYONE was upfront and informative.
Appreciated that noone mucked up the floors either."
"Woke up without heat. Dave was here quickly and got my old furnace running at least for now. He was friendly and professional."
"because I was very satisfied"
"The service call was looked after right away."
"Prompt arrival and service by Frank"
"Technician was clean with his work, cleaned up, helpful, did not take too long. "
"I asked for them to come on Saturday March 18 between 8.00am and 1.00pm - they came the previous Thursday without telling me and did not even leave a phone message. I the...
"Excellent service as usual."
"Having been a customer of Peel for over 20 years, I am totally disgusted, with our recent episode experience with Peel. We will never use them again. There is a complete...
"Very efficient and informative. Clearly explained. Well done!"
"Prompt and thorough."
"explains system and gives tips on energy savings "
"MOST THOROUGH SERVICING THAT I HAVE WITNESSED"
"Technician was polite, helpful and prompt"
"Efficient, knowledgeable service"
"he knows our furnace and he knows us."
"Techs arrived at 10 as arranged. Proceed to remove furnace. At 12:10 hydro service lost. Removal and installation proceeded in crawl space/basement with no outside light...
"I was very happy with the Service. Kevin was punctual, professional, thorough and I was impressed with his attention to detal. I was also happy with how personable he w...
"I'm sorry that I'm not able to provide the names of the two technicians that came to install my water heater (twice) because it was defective but I had their names attach...
"Your customer service rep was very helpful to find a mutual date for our furnace tuneup. Mark, your technician, was very friendly, respectful, and efficient. He also wi...
"Very pleased with quick response from Bryant when I've contacted them. New customers since 11/16 and service has been great so far. Paul has been out twice and explains e...
"Frank arrived within window of time booked and was very pleasant and efficient. Took time to update me on questions that I had and overall a very good experience. Very ...
"I am very happy with Jason's work and request him back every year I know he does a great job which is very satisfying"
"Dan did not give up trying to snake our laundry room drain. He was very professional and very courteous. Explained everything he was doing."
"From the initial estimate for a new furnace and AC unit through to installation and follow-up, Steve, Jeremy and Colin were professional, knowledgable and personable. Exc...
"He was efficient knowledgable and courteous. We are very satisfied with his work and would recommend to our friends and family."
"For all of the reasons that make a customer satisfied: the appointment was confirmed in advance, the technician called prior to our appointment to provide an estimation o...
"The service tech did a great job and respected my home."
"Technician was very thorough, explained things well and answered questions professionally."
"Great service on time and reasonably priced"
"Josh came in to our home respectfully and was asking questions that were on topic from the start. He then asked to see the thermostat and then the furnace and answered a...
"Professional & gives helpful information."
"Mike was very polite and very personable. I asked Michael a few questions and he was very informative. "
"Ease of booking and esse of solving"
"Service for emergency situation was prompt and efficient."
"Service person did not have the required part and had to leave and come back to complete the job. The pressure switch needed to be replaced and the price for the switch w...
"Technician arrived in good time and was courteous and efficient."
"I have been very satisfied with the service provided and the technician has been very obliging and knowledgeable."
"This was Mark's first time here, very pleasant, respectful and knowledgeable"
"To me the customer he took time to explain how to look after things between services"
"Arrived in timely manner and professional "
"Everything was done to my satisfaction."
"Technician took the time to explain what needed to be done and showed me the filter before he changed it. "
"The service provider was very friendly and knowledgeable."
"Very prompt. informed and got back to me in a timely manner. From my initial call to the final installation everything was handled professionally."
"on time, kept me informed what was going on and provided suggestions and options."
"We had no complaints about the service we received and the technician was very knowledgeable and pollite
"I got good service"
"guy was very friendly, very knowledgeable and did not rush to get in and out. "
"I had 10 separate visits from INCH service reps.They installed a,furnace,air conditioner,hot water heater,water activated sump pump,AMERISPEC survey,and had the fireplace...
"Polite and efficient"
"As far as I know he did his job was polite and in and out."
"$225.00 to replace the thermostat that was covered by warranty! He was here all of 15 minutes. My furnace has a humidifier but I cannot turn it on. I cannot access tur...
"The sevice technician was personable and willingly provided helpful tips . "
"The team was very professional and provided a quality product and installation"
"technician was persisted in problem solving to arrive at an understanding of our problem"
"Kyle was very polite, cleaned up before he left and explained exactly what he did and what he found."
" Frank was a friendly helpful and informative technician. He provided me options and information about efficiency and cost savings without feeling like I was being pushed...
"Tech was very professional and gave me good advice. He also did a thorough job."
"Gord listened to our concerns on his maintenance visit, looked into our questions and found a problem. he had it taken care of right away! Scott came the same day and rep...
"The technician blamed me for clearing the fault codes by attempting to correct the problem on my own, by re-starting the furnace - i had no heat!
He basically stated h...
"Tech was very prompt and polite. Knew what he was doing."
"Representative was informative and willing to answer questions."
"technician was personable, knowledgeable and asked if there were any further questions"
"your female service gave us a neat summary of the furnace condition and explained what we could do to keep it going well"
"technician very thorough , polite and helpful"
"Wallace showed up on time, seemed very knowledgeable and left everything functioning and clean. Also, he was very pleasant and personable."
"The Technician was very accurate and diligent"
"very knowledgeable technician, prompt, polite"
"Frank was very professional and knowledgeable. He recommended options for our consideration regarding both repair and replacement with a request to advise him of our dec...
"John came and fixed my non functioning humidifier. He not only fixed it but explained how I could prevent future problems with it. He also talked about upgrading the un...