"The job is still not finished nor is it scheduled, yet my credit card has been billed in full."
"Murray M is an excellent tech! A wealth of very helpful knowledge regarding equipment upkeep and energy saving tips. Every question I had for him was answered respectfull..."
"This was the first time the Service Expert did not introduce himself by name & really didn`t have much to say about the visit. Extremely disappointed that our "air condi..."
"Murray went over and above to service the equipment, doing a totally thorough job, and freely gave of his time.
I would prefer to get the service scheduling back on trac..."
"Very professional and thorough."
"Helge did a great job. Was efficient and explained everything clearly."
"Professional, informative, thorough service. "
"Murray was very friendly and helpful"
"Murray always does a great job . Is patient in explaining how things work air flow etc etc and keeps our old a c in good shape. Re last question-- haven't checked pric..."
"Knowledgeable, honest, personable technician."
"representative was very informative, polite, knowledgeable"
"Received a call in advance - Milan handed me a card upon entrance and was good at explaining what he needed to complete!"
"It would have been a 10, but I think I was overcharged for the replacement part."
"Efficient tech, provided explanations and addressed questions and concerns"
"Murray always does a very good job, he is polite always service with a smile."
"YOU GUYS DELIVER: Dependable; Efficient; Professional; Reliable service--what else can I say. You're the best."
"Polite, professional tech"
"Phone answered without any wait period and appointment given really quickly."
"Excellent service. Friendly and efficient Technician."
"Technician (Steven Klezok) was on time (actually early), was polite, personable, obviously well-trained, helpful in answering questions and informative about everything f..."
"Friendly and knowledgeable service. "
"Murray is always polite, helpful an thorough in his service calls, always is ready
to answer any questions we have. we are always satisfied with the service he provides..."
"I was charged $94 for a service call on an a/c on a new unit I purchased July 17/17 "
"Re 26th July 2017 service call. Murray was prompt, on time, knows the work and does an awesome job. The people who installed the furnace did a fantastic job. And we let y..."
"Swift response. Murray identified and resolved the problem quickly"
"All Abbey Air technicians are good. Especially Mr. 322-00001 Murray, the technician who just came and do the service this time is exceptional. He did a very good job for..."
"Excellent service as always Murray arrived on time and worked to rid us of a mouse nest in our outside fan unit. Thanks Murray!"
"Because I was very satisfied with service!"
"It was good, but nothing special."
"Technician was friendly, informative and thorough "
"He was polite, got the job done, explained what he did and asked if I had any questions."
"Response was quick and the fix was done within 15 minutes."
"Murray - always does a great job for us. Clean, efficient & prompt."
"Very efficient and knowledgeable."
"provided explanations as to what was done."
"From my initial call to the A/C unit being fixed (on a Sunday!) was only two hours. great response time."
"The problem was that when we set our thermostat to cool, the inside temperature increased although cold air was emitted from the registers! Joe found nothing wrong with ..."
"Everything was fixed and for a reasonable cost."
"He was very efficient, very knowledgeable and very pleasant."
"He was very efficient and helpful."
"Very friendly and knowledgeable technician."
"Service provided by Chris was excellent."
"The technician was very good "
"I would like a scheduled time earlier in the season as we are lng time customers. The service was excellent."
"The service call was about the servicing of the air conditioning units. At the end of last season, both units were still performing very well. I did preamble the inspect..."
"It would have been a 10 but he did not have a replacement filter although offered to go get it"
"Murray was courteous and punctual"
"The tech was very friendly, knew what he was doing."
"Appointment often get rescheduled "
"Technician prompt and very pleasant"
"Chris was very friendly and took care of the installation letting me know every step of the way."
"Very professional and friendly"
"1. I never award an absolute 10 on principal.
2. Murray did a good job."
"The technician is very professional, on time and goes the extra mile while doing the tune-up."
"Joe was efficient and thorough, as usual."
"Murray was very professional, he worked quickly and quietly and told us the results at the end of his visit."
"Ever since my A/C was serviced it runs non-stop. The technician said I needed a 2nd opinion as the unit was not running ras it should and that someone would call me. That..."
"Good knowledge and thorough!"
"We have always requested Murray for service required as we know we can trust his expertise and professionalism."
"I thought the service man had a good knowledge of what he was to do"
"Murray our technician is very knowledgeable, helpful and goes the extra mile."
"Professional service and seemed thorough"
"Helge always exceeds our service and communications expectations."
"10 for Murray Misener (the technician). 1 for the scheduling. Abbey Air cancelled a previously scheduled appointment due to rain - I missed 3 hours of work for the canc..."
"Helga is a very thorough technician and does not cut corners. He checks everything to ensure that our air conditioner is operating efficiently. "
"Murray was great for the 20 mins he was here"
"Excellent Customer Service
Explained everything in detail "
"He not only did the tune up, he also explained what he did.
He also provided information on ATCO air purifier."
"On time. Good communication."
"Very thorough, knowledgeable and professional."
"Service was excellent; technician was courteous and efficient. "
"efficient tidy right to the job and pleasant to the customer"
"We had phoned 5 days before the scheduled appointment saying that we also need the technician to look at the gas fire as we had a safety issue with it. We were told that..."
"Jose arrived on time, was very polite, Did his job very efficiently and professionally and answered any questions I had for him during his service call.
He was tidy and ..."
"Technician was pleasant, informative and helpful."
"Murray arrived on time, was very professional and brought our air conditioner back on line as well as performed regular maintenance activities. Wish he had shown us how t..."
"Technician was very thorough and provided me with good feedback and information."
"Timely arrival by technician. Thorough in undertaking job
"The technician was very professional and described the work he was doing."
"Service performed efficiently by a competent Tech who was very pleasant."
"Fast Efficient Friendly Service"
"Very courteous and informative"
"Murray is a very knowledgeable technician and
communications very well with his customers. "
"Tech person was very professional and appeared very knowledgable . He took the time to explain any questions I had.and made recommendations to improve efficienties."
"Very friendly and explained everything"
"Steve was very professional, knew his stuff and inspired immediate confidence."
"Murray has been doing our regular servicings for many years. He is knowledgable, friendly , and will not hesitate to offer advise regarding our questions."
"Milan did a fairly good job "
"Hegle is very thorough and efficient! Very knowledgeable technician!"
"Technician was friendly, explained exactly what he was doing "
"The technician left on the ac, which I turned off. At night, I woke up because something else was running, even though I had the thermostat on off. My husband figured out..."
"Murray was courteous and timely........can't ask for more."
"Your Representative was very helpful and informative "
"All requested servicing was done as requested."
"I find that having the service plan for regular maintenance twice a year seems to be very routine and possible lack of maintenance service and possibly an increase in is..."
"Service tech was polite, worked quickly, and efficiently."
"On time, Excellent job."
"Service was good, as expected"
"very professional service"
"As usual the service was fast and efficient. "
"Murray is a very thorough and pleasant person. He represents your company well"
"Had some difficulty resetting the thermostat.
"He was late. My window was 1-3. I called at 3 and they said he'd be 15 to 30 mins late. He came at 4. Unacceptable. If I had been notified earlier, I could have gone..."
"Because I never give a score of 10 on such a survey."
"Jose was very professional. He is most definitely a credit to Abbey Air. I have found Abbey Air to be a very efficient company. All their staff are very accommodating and..."
"We received valuable technical information from the technician"
"Helga is very thourgh and carefull."
" Efficient ,friendly, knowledgeable, thorough"
"Arrived on time was very pleasant and helpful. would not choose any other company have been dealing with this company for years"
"Excellent technician who followed up on questions that we had asked of the person who made the booking. Helge was able to answer all our questions and he improved air ci..."
"Service man was thorough and knowledgeable."
"Murray s polite helpful and gets the job done"
"Prompt, professional, thorough and took the time to ensure I understood what work was done and why."
"Adam is a fine young man who appeared to do a thorough job."
"Fast courteous service. Murray took the trouble to explain what was what. I couldn't have been more pleased."
"suggested a filter that would fit my furnace. Had searched a long time for such a filter. "
"Courteous rapid service"
"Adam was extremely pleasant and quickly completed the work."
"Milan was very professional, explained what he was doing and answered any questions I had. Very pleasant man."
"Service person was very thorough and made sure the A/C system was working to expectations. "
"Technical service excellent. Always polite and professional."
"Very professional and thorough."
"Prompt courteous friendly service. Your rep explained everything fully and asked if I had any questions."
"Stephen provided very professional service and advice with the issue regarding our furnace."
"The remote control needed to be rebooted which I did the following day. That solved the problem. "
"The service technician found gas leak from my hot water heater when he is fixing my furnace."
"Always room for improvement but we had no problems"
"The technician was very thorough and provided all details required about the health of the air conditioner."
"The cost charged for the part was unacceptably high. It was 3x the price charged by a reputable Canadian supplier of OEM parts! The explanation from your office was bogus..."
"Technician was polite and very efficient"
"Very polite and efficient"
"Friendly, efficient and informative."
"Appeared to be efficient, went over in detail what they did. "
"Joe helped me to clarify my position with the people that installed my new furnace and A/C. Abby Air lost out on the bidding process last fall. Joe confirmed my understan..."
"Very professional and honest"
"A technician was at my home about 3 hours after I contacted Abbey Air"
"The technician was very knowledgeable, helpful, thorough and courteous. He even got the fireplace remote working again."
"Timely. efficient and knowledgable"
"On time, knowledgeable, friendly"
"Adam was a pleasant, knowledgeable technician who handled the furnace
repair in a competent and efficient manner."
"Helge was very professional and took the time to explain the issues with my furnace. "
"THE TECHNICIAN WAS VERY KNOWLEDGEABLE AND EHLPFUL WITH SUGGESTIONS"
"Very pleasant and competent technician."
"Have always dealt with Abbey Air great service technicians are very helpful would not get anybody else"
"I had great experience from night online chating to getting the furnace fixed in record time. Helge was super nice and helpfull and would definitely recommend him.
"Prompt, polite, communicative"
"thorough, polite, informative"
"Clean up following installation of furnacem could have been better"
"Curteous polite educated"
"Tech was knowledgeable and pleasant, identified the problem which required a part that he retrieved and installed in a timely manner."
"Quick, courteous service"
"I wasn't home when the technician came"
"Murray is a very knowledgeable, and professional technician with a great and cheerful disposition who always takes the time to explain everything to you."
"Service was great.Chris was very thorough and knowledgeable. He is a credit toAbbey Air."
"Technician was prompt, efficient andmannered."
"The appointment was done on time, the work was well done, and the technician was quite helpful."
"Murray had been here before and assisted with the purchase of a hot water tank. This time he noted that I had had a leak from the hose for the air conditioner into the f..."
"Very courteous and informative"
"David Ferencich was friendly, efficient & knowledgeable.
#10: We have not checked other companies. Our main concern is having a service provider that is reliable, hon..."
"Professional and polite service technician. Happy to answer questions"
"Technican knowledgeable, explained what he was doing, tighten all lose fittings, fixed lose humidifier hose connections and tested furnace after he completed the work. H..."
"The serviceman was polite, professional and on time. He also took the time to explain a few things and make sure we were happy. A pleasure to deal with!"
"Helge was excellent. Completely confident in his diagnosis and a pleasure to deal with. It is nice to finally have a company who's technician knows what he's doing. Helge..."
"I find Heldge very personable and helpfully in answer you questions"
"I have always found Murray to be very professional."
"I was concerned about a noise the furnace is making. I explained the noise and got the noise to sound a few times. Tech did not get to bottom of noise and said he had ..."
"Service Rep very friendly, efficient and helpful"
"Jose was extremely unusual in his ability to detect a gas leak that no-one else could. I did not know I had a gas leak but Jose knew the minute he walked in the door! I..."
"friendly courteous service"
"Previous techs checked if there was any moisture in the furnace by vacuuming the reservoirs. No such action."
"Tech explained issue and was very polite"
"Technician was knowledgeable and polite and explained in detail what he did to do his job. "
"On time. Professional, Respectful. "
"No nonsense work. Down to business efficiently and quietly. No fuss.
"Steven is extremely professional. He took the time to explain everything he was doing and I now have better knowledge of how my HVAC system works. He repaired our furna..."
"Excellent service. Came when they said they would; kept us informed as the replacement of our furnace progressed. Promptly addressed one small error and competed this t..."
"technicians always pleasant and courteous"
"Showed up when expected. Did the work quickly."
"Technician was very prompt, punctual and did a good job. "
"Very knowledgeable and helpful."
"quick response time and excellent customer service on phone call and from technician"
"Murray is the consummate professional. All of your staff are excellent but when Murray shows up at the door I know I am in good hands - and he showed up on the dot at 8AM..."
"Murray was fantastic! He came in when our furnace was not working, explained everything he was doing, explained how it worked and fixed the problem. Very professional,..."
"The technician was prompt, polite and very informative about the service he was providing."
"Quick and efficient service. Only 48 hours from furnace failure to warm and toasty with a new one. "
"This is the 2nd time I have filled in this survey. It doesn't look like you pay any attention to them"
"I do not appreciate being told that something is wrong when there is nothing wrong."
"Adam was very polite and thorough. He explained everything he did on this service call."
"Murray - He is calm, explains what he is doing & recommending, very neat & tidy. Based on question 3 below, we are extremely likely to use Abbey Air as long as Murray is..."
"Murray looked after all the details and supplied a filter which is the first time a technician was able to to that. He offered a better price on 2 filters, but we are mov..."
"Technician was clean, thorough and answered all questions we had."
"Service was great...Adam was great. However....this is the last survey I'll fill in for you guys - you ask for way too much personal info and it's not easy / convenient f..."
"Helge goes above and beyond. He is professional, friendly and thorough. He's skilled at his job and delivers exceptional customer service. "
"The Tec was very thorough and explained every thing that I asked. He conducted himself in a friendly and professional manner"
"Helge arrived on time and completed the installation of the thermostat, providing me with simple instructions."
"He arrived right on time, explained everything he did and answered any questions I had. He was polite and professional!"
"Technicians are always timely in arriving, completing their tasks quickly."
"Adam was very thorough and explained everything in great detail."
"Milan is always very professional, He explains everything very well and always asks if I have any questions etc etc etc. He takes the time - great customer service."
"David was prompt on arrival, thorough on servicing our furnace, and took the time to explained all details of maintenance he completed. All this was done in a courteous a..."
"everything was done quickly and efficiently"
"Adam answered all of my questions."
"Have not yet received the a/c cover."
"Technician was unengaging, perhaps I was spoiled with previous technician. I was told when I booked the appointment that an air filter replacement was included in the ser..."
"Service person was extremely polite and helpful. He answered all my questions and didn't seemed rushed as they often do. I dealt with Abbey Air in Oakville Ontario Cana..."
"On time. Same polite technician "
"Joe came on time, worked quickly, and told us that all was well."
"Tech offered to explain my thermostat working"
"The service technician seemed to have the knowledge and training necessary to understand the service requirements of the furnace and to do a thorough job of it. He was f..."
"Thorough, polite service technician. Answered questions and explained service performed"
"David was professional, polite and described what he was going to do and after hte work explained his observations nad recommendations. He was amazing and I hope I get h..."
"Very attentive and knowledgeable serviceman."
"Arrived on time, efficient service, explained results of maintenance service concisely and clearly and service was done quickly. Presentation of a business card upon arri..."
"polite, courteous, seemed to know his stuff, provided good explanations for anything that needed explained."
"Technician was very pleasant and provided great service on furnace maintenance and humidifier"
"The Technician provided a very throughout inspection and I was very satisfied with his service. Customer Service is where you fell down in my opinion... I had scheduled ..."
"tech was focused, efficient and business-like. He explained all that he did and offered suggestions for better protection. Just a young fellow but showed maturity and s..."
"Murray clearly explained the workings of the furnace and humidifier."
"flexible to my shifting timetable - one time, called and kept me updated on ETA. Made sure I understood what he was doing wht it all meant"
"Joe found the problem and offered suggestions to replace the defective furnace."
"Your service tech was very knowledgable and was very helpful providing information."
"On time courteous and explained what was done"
"Adam answered all of the questions that I asked. He was polite, on time and efficient."
"Service expert was polite, knowledgeable, proactive, informative; he gave me a booklet detailing service agreement coverage. "
"Excellent communication regarding the appointment time, the technician was on time, polite and professional. "
"Prompt and efficient service. Valuable advice."
"On time, very professional and friendly."
"Because Abbey Air has been our provider for at least 30 years"
"Our service call for a furnace not working started with a very friendly informative and most helpful lady yesterday@9:30 a.m. ...and she booked our appointment for the ne..."
"Service call was good but somewhat outside the window provided to me when I booked the appointment. Also I asked several times to have the name on the account changed to ..."
"Came as promised even a bit early, very polite and thorough"
"The technician was thorough, efficient , clean and very good at explaining the status of the system"
"prompted; explained service and possible upgrade options "
"Arrived on time. Polite, friendly, neat. Knew what he was doing. Very efficient"
"The part that was needed was not ordered correctly and this caused an additional delay in getting the furnaces fixed. It was difficult to figure out the part - but I was..."
"Everything went perfectly and he was even early. "
"Adam was conscientious and respectful. He answered my questions and ensured that I understood. Further more, he corrected a vibration noise problem that has persisted fo..."
"He was friendly, professional and answered all my questions to my satisfaction"
"Steve arranged to change the work order from Air Conditioning to furnace as requested by us. He then found a fatal problem and explained it to us and showed us the situa..."
"Technician very informative and answered all questions asked. Waiting for two humidifier pads to be supplied and installed. Very good service."
"Helge is thorough in everything he does and goes the extra mile. He ensured that the furnace is operating properly and all the tests are done. His advice is also invaluab..."
"Murray is always very informative, professional, and patient with me as I have many questions for him to answer."
"I paid $99 for a diagnostic and 187 for a capacitor. I think it's a rip off. Sure your company needs to pay your overheads but your pricing is unreasonable."
"On time, and always helpful.
"Did a very thorough job,seemed to have checked all round. "
"Technician (Helge) was excellent...professional, on time, thorough, asked if I had questions and took the time to answer...took away old filters."
"The rating has nothing to do with the technician who came to fix the problem the next day and who was excellent, the poor rating is about the fact that I placed an EMERGE..."
"Arrived on time. Actually we received a call saying he was available earlier which was great."
"Technician was on time and very polite "
"Service was prompt, efficient and answered all my questions. "
"Adam was polite, efficient, and provided explanations for all he did."
"Milan was conscientious and diligent as he worked."
"Milan did a great job and explained everything in detail to me. Very patient. Thank you"
"Steve was excellent. Had to move into tight space to change compressor. "
"excellent service. fast quiet efficient1"
"Stephen was very quick to assess the root cause"
"Came on time- explained what had to be done- very polite-"
"Our service Rep was very knowledgeable, efficient and courteous. "
"Very helpful and informative"
"Technician was professional;polite;efficient and arrived on time. Good job completed thoroughly."
"Adam was very professional, fast and took the time to explain what he was doing and things we could do to prevent this type of problem from happening again in future."
"on time & complete review of service / findings "
"Technician (Steve) came the day air stopped working (Aug.9th) and ordered required replacement part. Steve came back Thursday Aug 11 but one of 2 parts was missing we en..."
"Chris was professional, pleasant, knowledgeable, efficient and offering additional tips "
"The Sevice Agent was exceptional; he was prompt, explained things clearly and thoroughly, and made the necessary changes to the system."
"Great service!! right on time. Good technician"
"Efficient service. Technician was professional and kind."
"You were here at the time you said you would be. The work itself was done promptly and Chris was courteous and efficient."
"Murray the technician. Explained the process and gave well informed tips."
"Called for appointment and received one for 6 weeks out. On day of appt, waited the entire service window of 8-10 and no tech showed. Called customer service and informed..."
"Very pleasant and helpful technician"
"Informed, intelligent technician, who got the job done."
"This fellow was very thorough, took time to explain everything he had done and why. "
"Heigel (spelling ?) is a credit to your company. Efficient, fast, pleasant in my home. That says it all."
"Gentleman was very cordial. Explained what hen was doing"