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How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you may have heard about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For complete instructions, go to Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may be having problems, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and running again.

Signs of this issue include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

CAUTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DON’T.)

After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to fully charge. After another hour of charging, detach the Nest Thermostat and reconnect it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, see Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Abbey Air Home Services by Enercare put in your Nest Thermostat, please reach out to us at 289-813-5566 or schedule an appointment online.

Also, do not let this matter concern you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is honestly saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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