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Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh community who told us about a very exciting project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She relies on a wheelchair to get from one point to another and her house was not wheelchair compatible, mostly because of the size of the chair. When Jimmy learned about the issue, he wanted to remodel the Tracy family’s home to make it fully wheel-chair accessible. Unfortunately, due to the age of the home, it was going to be more work than he first thought. Undefeated, Jimmy chose to try transforming the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Excited, Jimmy started contacting local home service groups, including building supply companies, plumbers, and electricians and all of them said they would be happy to help and donate services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new mini suite. Two of Service Experts team members went to Kyla’s home to learn more about the project and were amazed by how smart and friendly Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his little girl’s new apartment, but with the help of Lennox and RE Michel, Service Experts was able to hand the Tracy’s an invoice that read:

“We’re more than honored to present you with a full HVAC (heating and air conditioning) system at no charge as long as we can all get hugs.”

The team at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But it’s not over yet. Kyla’s family is trying to purchase a wheel-chair accessible van to better transport Kyla and her wheelchair. To learn more or to donate to the Tracy’s van, please visit their GoFundMe account.

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