Abbey Air Service Experts Heating & Air Conditioning Reviews

"Was satisfied"

"Everything was done quickly and exactly as I wanted and expected."

"Jarred, was very thorough. I left him a note on concerns, he followed up and left a response. It was great to get the feedback."

"The technician was knowledgeable and all about customer service. Great experience."

"professional, knowledgeable.... thoughtful."

"They acted quickly, efficiently and professionally"

"Technician arrived on time, was neat, presentable, personable, and communicative"

"Tech was very personable"

"On time, courteous and friendly."

"Service excellent, techs were friendly, informative and very helpful, their installation and service were excellent"

"Was happy technician was able to come out within an hour of my call on Tuesday mid evening - he was polite and knowledgeable but didn't have the part needed. I received a call the next morning advising the part was out of stock and would not be available until Thursday. My profession is fulfillment and distribution so I questioned if it was possible to try to find the part in stock at another dealer. I was told again it was out of stock - I have an 81 year old mother in the house all day so there was no way I could leave her in a cold house all day. I asked to speak to a supervisor - after some more pushing she agreed to check around and called me back within 10 minutes to say she found the part in Brampton. I would have given the service a 10 had the effort been put in to find the part before telling me it wouldn't be available. Overall everything worked out and I am very grateful the part was found and we did not need to spend another night in the cold."

"Dealt with the issue, answered my questions and then some."

"Call was placed around 9pm Sunday night and they arrived timely. Technican could not find a reason for the alert to be issued. Did several test to verify the system is operating fine."

"I have been a long time customer with you and your service is outstanding!"

"Best job yet done on our fireplace. Looks beautiful."

"Honours appointment and solved the issue."

"Very thorough, courteous, and good at explaining what was being done."

"Brenden showed me the oxygen and carbon dioxide levels in my home which was in excellent range in my home. I was impressed. I feel very safe in my home with your equipment that you installed and maintain. Brendan is very thorough and informative. He is great at his job."

"Overall, Glad was great to deal with, answering all of our questions promptly and in writing. As well, the installers were very good."

"Very quick and pleasant"

"Excellent service. Excellent job done"

"Technician arrived within prearranged time window, was pleasant and explained everything that he performed on the furnace."

"Furnace fan settings were installed incorrectly Air conditioner was disabled by technician attempting to make furnace more efficient"

"Explained what they were about to do. Finished on time no damages left everything clean"

"The most thorough and comprehensive service ever received."

"He was very polite, informative and friendly."

"Chris and Devon were punctual, and very professional."

"Tech was on time. Very courteous and polite. Spoke very well. Explained what he would do. Very respectful of our home. I worked in various industries where you live or die by customer service and Jarred was awesome."

"Helge is always punctual, professional & knowledgeable. Friendly & helpful."

"Good customer service skills and explanations"

"Knowledgeable staff that instill confidence and every decision we made."

"Courteous and professional service"

"First appointment was rescheduled as tech busy on emergency call."

"Technician was efficient and knowledgeable, also explained what he was doing as the inspection progressed"

"The engineer was courteous, informative and direct."

"The technician did a great job of cleaning up some of the silicone and taping done by the previous technician as well as doing the service for the furnace. He cleaned up well after all of his work was pleasant and personable."

"He did a great job with our HVAC system ensuring it was optimal for winter"

"I am wondering if the service man did or did not vacuum the furnace, as I did not hear an vacuum at all. I myself did not go down the stairs as I am disabled, but have good ears."

"Overall, the appointment was efficient and good"

"Your crew Marcel, Kane, and Ryan, did an excellent job. They were professional, polite, and tidy. They worked very hard till well into the evening, I didnt see them take any breaks. More importantly, their installation is like a piece of art, the way they hid all the mechanicals in the ceiling."

"Didnt receive summary of work performed. Normally I receive a yellow copy."

"Chris was polite, professional, diligent and completed his work thoroughly"

"Good service and personable"

"Technician was efficient and courteous."

"The technician was very thorough and helpful as we had other questions regarding a recently installed furnance which he answered"

"Still waiting for follow up call about parts availability. Have not heard a word in almost 2 weeks. Thankfully it's my gas fireplace and not my furnace. Did you forget about me ??"

"Technician was professional and knowledgeable"

"An efficient crew that did quality work. A thorough cleanup when they were finished."

"Cory answered all my questions and explained What he was doing. He also explained future options without any pressure sales techniques He was friendly and polite"

"Brendon was courteous and professional"

"we were very pleased with their attitude, covering carpets, and they were professional and extremely pleasant. One day later water working very well and if this continues we will be extremely pleased with the job they did."

"Most courteous and helpful ]in answering questions"

"We have been Abbey Air customers for decades. Brendan arrived promptly for our scheduled furnace check, was very personable and professional. Inspection was completely thoroughly."

"Knowledgeable, friendly, thorough, explained everything well, overall great service"

"Cory answered all my questions and took time to explain everything I wanted to know."

"The service seemed thorough and professional, and information given clear and complete"

"He was on time, knowledgeable, efficient."

"Brendan is a great guy, very knowledgeable and explains clearly the issue."

"While scheduling the visit used to take 2-3 weeks max, now takes more like 4-6, even when calling earlier in the season. That said, when they arrive, in our case Jarred, the work is performed professionally, with utmost respect for our home, taking the time to answer questions, explain things and go over the service call details with me. This is the second time Jarred had performed our semi annual service and we are absolutely satisfied with his service. Thanks Jarred!!"

"Technician is very thorough & explains/answers my questions in a way that is easily understood."

"The lead person involved in the furnace/air install seemed hardworking and capable, but his two assistants seemed much less so - possibly just too young and inexperienced?"

"Reliable and thorough as before"

"Cory was very knowledgeable and courtous"

"On time, great work, honest technician"

"Corey was incredible and very helpful"

"Brandon was thorough. Very informative. And very friendly"

"Your Technician are always very nice and know what they are doing. Cory was very informative and a pleasure to have in our home."

"He was very professional and answered all my questions as well as offering tips to maintain my furnace and tankless water system."

"Brendan was very efficient and professional."

"Brendon was very courteous and helpful, providing valuable suggestions on maintaining my existing equipment and improving functionality."

"Chris was incredibly well-versed on all things related to my air handler system! Intelligent, polite, considerate and superior social skills are just a few of his many talents."

"Promptly arrived and assessed on a Sat afternoon. Took steps to solve in minimal time."

"On time Courteous Quick"

"He was very patient with me being there while performing his tests. By doing so I avoided he could turn on the humidifier since we have issues with condensation in the winter. Also he was helpful in directing me on the type of furnace filter, 1500 being the right one."

"Thoroughly completed work"

"Fast and friendly."

"Technician explained the problem and was rectified. Unit was functioning well and Brendan Nuns will reschedule yearly maintenance service earlier than the appointed date. Do we get some discount for the repair and maintenance? Brendan will try to give us a quote for the water heater being rented from other company."

"Chris the service tech is excellent. Very professional. Great customer service."

"Helge was amazing and very thorough in his work. He explained what he was doing and did a great job."

"On time, professional, helpful, never leave a mess."

"Technician was prompt, knowledgable, and very informative with any questions raised."

"Quick service, friendly technician, explained the problem thoroughly"

"Tech was friendly, fast, and efficient. Brought a new filter without being asked, and tested our hot water temp to see how that was, although not required."

"Milan was very professional."

"Received a call just before tech arrived to inform me of arrival time. Tech completed work quickly and efficiently. Tech also noted a couple of recommendations not related to furnace for consideration and provided estimates for those."

"Courteous and efficient. Apologetic about the delay in arriving on time due to unavoidable issues. The office also called to let us know there would be a delay."

"It was Good"

"Milan was very professional in his approach and pleasant to deal with"

"Helge is always prompt, courteous and knowledgeable about the products and provides on how to maintain our equipment. However, would like staff to put booties on over shoes as just had carpets steam cleaned."

"Helge was on time and expalined all his work and left our home in a very clean environment he knows his business"

"Because the tech was amazing. I have done many tune-ups with Abbey Air and this was the only tech that took the time to do a proper and thorough tune-up. I now realize that the other tune-ups I received were not very good in comparison to the tech on this visit. Great job he did."

"The Technician provided a very detailed over view of my service"

"Professional and very is to talk with and have things explained and all questions answered to our satisfaction"

"It is a pleasure to have a first class professional like Helge service our equipment."

"Very fast friendly service."

"Cory was very professional and also very friendly. He reviewed everything with me, and also advised me about my hot water heater, which I am now having replaced with a new unit from Abbey Air."

"Arrived promptly,very courteous and professional Took time to explain and answered all questions, Cleaned up after job completed"

"Helga always does a great job."

"Quick and efficient service"

"From start to finish, Helge and the job he did was outstanding."

"Milan was very professional and provided adequate information on the work he carried out for me."

"Joe is alway the best"

"Everyone was very friendly and professional. I felt like Gladson really wanted to make sure we maximized our rebates and not to waste time fixing one thing when the furnace and AC were also old and would likely die soon."

"Bill is a very knowledgeable and professional person"

"Cory was very friendly and helpful and took the time to answer all my questions"

"Courteous staff and prompt service"

"Technician arrived on time, was respectful of our home, worked quickly, explained what he was doing and what results he found. Office staff were great to work with"

"They delivered the service as promised."

"always reliable, pleasant, thorough"

"He was patient while I made dinner for the kids and had to deal with a work issue"

"Technician was on time (early, in fact), very thorough, friendly and polite. He answered my questions easily. My dog liked him."

"Cory was efficient, working between the furnace and the fireplace. He is most knowledgeable and shared some good suggestions for the maintenance of my older furnace."

"Serviceperson was knowledgaeable and very helpful."

"Cory is an Exceptional Service technician. He found the ventor motor buzzing badly as soon as second stage kicked in. He took pictures of it happening so we could hear the buzzing and understand what he was talking about. We know we will have to replace the motor fairly soon. It's so reassuring that you have such knowledgeable and caring service professionals that we can totally trust his advice and recommendations. Great job, as usual Abbey Air. Dianne Visagie"

"Joe was very helpful and explained everything fully. He showed me how to properly insert the filter and spent time explaining to me the costs and advantages and disadvantages of different types of water heaters."

"The installation of furnace and air conditioner plus tank-less water heater buy a highly professional HVAC crew. The work done was awesome a true work of art."

"timely, polite, positive"

"My appointment was scheduled within 1 hour of my call (same day)"

"Cory not only completed the job as booked, he also noticed other little things that needed quick attention (i.e. humidifier care, decalcification) and addressed them pro-actively."

"Service was prompt, on time , friendly and helpful - a very nice person"

"Brandon explained everything during and after the service"

"Helge takes the time to properly diagnose the issue, the last time he determined the issue could be the thermostat or the control panel. So we went with his recommendation to replace both. He treats own home like it was his own. I only want Helge to service our Furnace and air conditioner."

"Very polite technician, did job in timely manner. Explained everything after inspection was completed."

"Answered my questions. Made me feel comfortable. Personable."

"Prompt,respected my home, went about his work quickly and saved me the cost of a new humidifier solenoid valve by telling me what he thought the problem was. He was right and I was able to fix it??."

"Brendan was unable to clean the air conditioner as it was on it's last legs and was only able to clean the fireplace but he did a good job of explaining all the issues to us."

"It"s a 10"

"Helge comes twice ayear Excellent service"

"He was very thorough and took the time to explain how my ac and furnace could be optimized."

"Brendan performed prompt and honest diagnosis, recommended replacement with Tankless. Gladson advised on details. Marcel & Kane did a simply outstanding job onsite installing the new tankless system. They very clearly take great pride in their work."

"The furnace appears to be working well. Joe encountered no problems and answered all our questions."

"My tenant was pleased...the issue was spotted immediately and rectified promptly."

"I lost his card, but I think his name was Chris. He took his time and thoroughly washed the condenser unit, and cleaned the contacts. The first tech to ever really do all this (this was the firs time Abbey Air serviced my A/C; other companies did hardly anything)."

"Service guy was thorough, on time, and clean."

"Overall, Abbey provide excellent service, however they are let down by this one tech. On previous visit, absolutely no respect for privacy, treats people like idiots."

"Eric and Todd were professional from the get go! They were punctual and efficient with their time, but we didnt feel rushed or overlooked."

"We had three technicians installing our a/c. furnace and hot water heater They were all very professional and friendly, they clearly knew what they were doing"

"Brendon explained exactly what was needed and was very courteous and helpful."

"Very professional......answered all questions and gave information about possible future work."

"Technician did not have a WIFI thermostat on hand to replace faulty one."

"Very professional."

"Blown away by the service"

"Brendan was punctual, friendly, professional and very thorough!"

"Very professional, reviewed the notes from last visit and listened to what we had been told by the last technician. Called Lennox to confirm what the problem was and gave us an explanation of the problem and a timeline to fix the problem"

"The technician came on time and gave very helpful information."

"on time, office called before they arrived, prepared for the job, clean and respectful of my home, gave lots of information about work being done."

"Quite courteous and knowledgeable, better than the one before."

"He made the effort to explain what he was doing and the pros and cons of my current equipment. And knew what he was talking about."

"joe is great, very friendly, explains everything he is doing."

"Very efficient."

"Milan was punctual, polite and thorough, finding and fixing the problem."

"Very good, technician was polite, professional, and informative"

"On the first appointment abbey air didnt show up. We waited all day. NO SHOW ........On the next appointment the technicians who came were wonderful and did a great job."

"Your service people are amazing -- as usual. In no time, Brendan diagnosed the problem with our air conditioner, replaced the capacitor and had the air conditioner working again--no fuss, no bother. We've been customers of Abbey Air for years and have always been very happy with your service and will continue to recommend your company to friends and family. Your technicians are very knowledgeable about the equipment they are dealing with and take the time to explain about what needs to be done and how long repairs will take. We have complete confidence in your Company because of your great staff. Thank you."

"Friendly, efficient, kept us informed of the progress all the way."

"Quick and efficient response time and resolution."

"Very knowledgeable"

"Quick, efficient"

"Joe is helpful and clear in explaining his services and concerns"

"Polite and efficient."

"Really pleased. Everyone was very helpful"

"Very good overall service"

"Cory's a top notch technician and communicator. Very personable and very good at explaining what he is doing to fix any issues."

"The technician was extremely helpful although I was not happy about loosing my prepaid appointment The technician completed the work that was scheduled for the 15th August when he was here checking why our unit wasnt working.We though we could save the prepaid appointment for another time we have paid this plan for 10years Mary Goyett .New E mail is Fmgoyett@gmail.com"

"They were here in 25 minutes from the time I called! Had it fixed within 2p mins.."

"Cory is always helpful,courteous and skilled.He always works well and has my best interest at heart.A pleasure to work with him."

"Personable, professional , helpful, organized. Kept me informed at all stages and made recommendations. Checked frequently if I had questions"

"Very professional and informative"

"Friendly knowledgeable technician. Arrived in the timeframe agreed to."

"Corey was very friendly, helpful, thorough & knowledgeable."

"Servicing of equipment was completed in an efficient manner . All of my questions and concern were dealt with"

"Always happy with the service from Abbey Air"

"Chris and Frank together provided us with the excellent information we required to choose the units we needed."

"Knowledgeable technician!"

"Service person showed up on time"

"Polite and fast"

"Work was done on schedule. Chris provided us with excellent information about our heating and cooling system.. we had not read all the information about our year old air conditioner. Chris informed us that our warranty would be void if we did not have it inspected annually. We did not recall being told this verbally when it was first installed. Thanks to Chris, we will do this annually."

"Helge is always fully knowledgable and courteous -- a representative I'd want working for me if I owned Abbey Air."

"Excellent customer service and professional technical support"

"Helge was helpful, informative and courteous"

"Jarred, was very personable and explained everything he did and why."

"As a female, I am always worried that I will be treated poorly by technicians or be taken advantage of because I don't know how HVAC systems work. Brendan treated me like an equal and taught me a lot about the system and how it works which made me feel a lot more confident in general."

"Communication was good. Job was done quickly and even checked our hot water tank."

"Tech suggested I run fan on and the energy usage will not be excessive."

"came on time. eefficient assessment."

"Chris is very professional & friendly. Trust his expertise and competence."

"Very quick response to the need for service call, appt. to discuss options for a new CAC unit, and installation of the new unit"

"Service person was very professional, helpful with any questions I had and kept me informed through entire appointment. Appointment was needed to be re-booked and want informed to morning off. These things do happen but was an inconvenience as I had booked time off work and had to reschedule."

"The tech was pleasant and did what was needed to be done in a timely manner"

"Came on a weekend, diagnosed the problem quickly, got our A/C back working before he left"

"I agreed to reschedule our service so others without a/c over the long weekend could be serviced. Since I had to miss work for this appointment I requested on two separate occasions that the technician arrive as early as possible. My concerns were dismissed since the tech lives in Milton and I was the first call that day by the office. Unfortunately the technician didnt arrive until 8:30 am a half hour later than scheduled."

"Response time was wonderful and we were very grateful for the fine service!"

"Cory made sure to.let me know he cares about the service being provided"

"In spite of the late hour and the fact that we were in the midst of a heat wave Cory came and solved our problems. Working in the dark with the light of a flashlight, he knew what he was doing and diagnosed our problem very quickly. He had a replacement for the defective part in his truck and swapped it in for the defective component very quickly. He was competent and obviously knew what he was doing. In addition, he carefully explained what he was going to do and what he was doing as he went along. Good, competent service people are not always easy to find: he is definitely a keeper."

"No complaints about these two young men."

"The guy was friendly."

"very professional , clean worker , very polite"

"Service was quick and efficient."

"Helge was on time. Curtious, knows our equipment. I have recommended Abbey Air to two neighbours."

"Frank was great, very responsive via phone and checked in the next day to see how things went The technicians were polite, cleaned up and did a great job."

"After the initial assessment I was more than 2 weeks without air conditioning"

"Great communication, super customer service, from the initial call to the technician visit."

"Murray was polite and efficient"

"Very personable, professional (Helge). Came same day, came up with solution until part could be ordered. Overall excellence"

"Helge diagnosed the simple problem quickly and resolved it"

"prompt service; technician reported findings and made recommendations"

"On time very pleasant and very good at explaining what he was doing"

"The technician arrived on time he was polite he completed the job in a timely manner"

"Corey was very helpful in answering my questions"

"Service was completed to my satisfaction."

"Efficiency"

"Very efficient and prompt and courteous."

"reliable service"

"Brendon was great. Informative, helpful and nice to deal with. I was disappointed that my service call part of bill wasnt reduced from $99 to $84 when I signed for maintenance contract. Especially when my bill was already over $500. It would have been a nice gesture, but was a firm no when Brendon called office on my behalf."

"guys were very professional and very informative about my equipment and how to improve things."

"Murray is very professionalHe explains what he has done and answers questions in layman terms."

"Very knowledgeable"

"Courteous, knowledgeable,"

"The Abbey Air technician installed our Nest thermostat in January this year. All worked well until we turning on the cooling system via the Nest in late June. The AC unit ran but the furnace fan was not working. The Abbey Air technician returned and advised our control panel on our Trane furnace was faulty and needed to be replace. Received a call from the Abbey Air office the next day informing us the panel would cost about $1280 plus tax and installation labour. Also advised the panel was covered by Trane warrenty but they were not able to make a claim on our behalf but we will to order the control panel at our cost. We quickly located an AC service company in Burlington than would order and make the warranty claim for us. Their service technician came the next day to verify the control panel was faulty before placing the order. Upon checking, their technician found no problem with the control panel. He then checked the installation of our Nest thermostat and found a wire had been connected to the wrong terninal. He re-wired our Nest thermostat and now the AC in our home is working just fine. When I called Abbey Air to tell them about what was really the problem with our AC, they didn't seem to be very concerned about my experience and that several mistakes we made by their technician."

"Good and efficient service"

"After waiting days for the serviceman he said he was too busy to do anything to fix the air conditioner as it probably had a leak and needed to be found so phone and get another appointment in about a week to have it looked at then. He was very focused on having a maintenance program signed up for. As it had been a very hot week this was not the outcome expected.It seems we paid a service fee to be told we needed service and should sign the maintenence plan."

"Excellent service by Brendan and our sales representative"

"Friendly and knowledgeable"

"Cory was simply excellent. He thoroughly explained to my wife the deteriorating condition of the AC's compressor, with justification. When I happened to arrive home he explained it to me as well."

"Profession knowledgeable"

"Thorough and explained what he had to do I"

"Polite and pleasant technician."

"answered all my questions"

"The technician was very friendly and polite. He provided information to me about the part that needed replacement including the specific model. He also included the model number in his notes so that when I did order it, the person I spoke to already had the details needed. This was very helpful to ensure that the correct part was ordered."

"Very knowledgeable and worked swiftly"

"Brendan explained the process of checking AC unit along w costs"

"Joe was very thorough and detailed in resolving the matter related to the A/C unit. He inquired if I had other questions related to the furnace or A/C. I had a number of questions as the furnace and a/c were just installed November 2018. Joe's was very helpful assisting with the programmable thermostat as well as providing information about the settings."

"Quick, efficient and friendly"

"100"

"(think his name was Chris). He had our air conditioner up and running quickly and ordered a new compressor."

"Gladson arrived on time and despite being fully booked he took the time to answer all my questions. Was very friendly and obviously knew the equipment he was selling."

"Milan was polite, efficient and gave me some good tips. And he wasn't afraid of the dog :-)"

"Technician was on time. He explained what he was going to do. he took questions happily and he gave recommendations."

"Satisfied and never give a 10"

"Helpful explanations about thermostat. Clear & simple. Very pleasant and friendly. Changed filter quickly & efficiently."

"The service staff was fast, professional and very clean. They took the time to explain the process and provided me with all info needed"

"Courteous and polite installers."

"He was quick, efficient, polite and nice to my dog"

"Cory is the best technician we've ever had. He was so thorough in his furnace and and air conditioner check. He told us of some possible problems with the capacitor to watch for. You are so lucky to have such a dedicated and knowledgeable technician with your company."

"Your technician was the best. He was knowledgeable and personable. Very nice person"

"Arrived early, quick assessment of issue, had the part ,changed it and gone within half an hour we had cool air again !"

"Very honest and knowledgeable technician!"

"Adam and Pete were very knowledgeable and explained what they were doing very well to my husband. They were very professional, courteous and friendly. They were very efficient. They were careful when they were in the house, they put a carpet down so they would not dirty the house. (the house was already a mess)"

"Murray was excellent"

"It was a difficult area to work in but there was no effort to save my Hosta plant"

"Cory came to repair and service my air conditioner with the most positive and professional attitude. He was very kind and explained his actions and findings clearly, what an exceptional young man. I am so grateful, thank you."

"Our Technician, Cory, is extremely courteous, friendly, informative & very thorough. Always answers our questions & confirms if we are maintaining our AC/furnace properly."

"The technician managed to verify the refrigerant level despite the fact that the unit was difficult to access (between fence and building). The technician provided excellent service."

"On time. Worked efficiently."

"Jarred called within our time window to say he'd be there within 10 minutes - and was. He was very polite, businesslike, explained all that he was doing and needed to be done. Very good experience."

"Prompt, polite and respected our home"

"Brendan was very courteous and listened to our concern. He wanted to ensure our air conditioner and fan was working properly and went above and beyond. He contact another technician to make sure he had the settings adjusted correctly."

"On time and efficient"

"Helge and Devon were very professional and informative."

"The technician, Helge is so thorough and is very helpful in explaining any questions that I may have. I always request Helge for service."

"The sales and installation team took the time to recommend the most suitable furnace and A/C system for our home and planned the installation to minimize disruption and produce a quality result."

"Murray arrived withi the allotted time. He was very friendly and professional."

"Bill was knowledgeable and personable. Your sales rep at the office managed to squeeze in an appointment for me at the last minute - much appreciated."

"Knowledgeable, efficient, courteous, informative"

"Great salesman and great technicians"

"Cory was very pleasant and professional and explained everything clearly."

"We have always had a great experience with Abbey Air"

"Came and provided all the necessary diagnostics regarding the issue and provided a solution."

"See ratings below"

"Bought a service plan dont expect to be upsaled every visit I bought a part and now I regret it My wife said we will wait till part breaks and then I will replace ir dut techiniciansaid he alreDy installed it my agreement with his suggestion Also suggested a part for my humidifier its summer !,,,"

"Great technician and service"

"Brendon was very polite, thorough and knowledgeable."

"Jose was efficient and helpful servicing my a/c. I had a better understanding on how my system works. Thanks to Jose."

"Joe is simply the best!"

"Helge is always friendly, professional & thorough. Always willing to answer any questions I may have, arrives as scheduled, respects our home & keeps work areas clean. I know we are in skilled & capable hands with Helge & our HVAC systems are well maintained."

"on time, very pleasant and informative re: air conditioner"

"Helge was knowledgeable and detected a leak right away. He was courteous in my home and even gave a quick moment to my cat that would not leave him alone."

"always great service from Abby very reliable"