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Abbey Air Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,635 Reviews
simone V.
burlington, ontario
"technician courteous Very knowledgeable"
wayne C.
oakville, ontario
desire C.
burlington, ontario
"Marcel, Nav and Falah were the technical team, led by Sean, who carried out the work over 10 hours. They worked excellently at all times, taking great care of our property. They were efficient and we were delighted with the finished installation."
dave A.
oakville, ontario
randa G.
burlington, ontario
"He was honest new the problem and solved the problem. And explain exactly what was the problem."
john N.
oakville, ontario
"Technician not only fixed the problem fast and efficiently but he answered all my questions and made me feel more confident with the past installation and the furnace operation."
magda W.
oakville, ontario
"Chris was on point with the diagnosis, clearly explained next steps. Eric was extremely professional, and did the service and discussed future maintenance"
peter M.
burlington, ontario
"Technician showed up quite quickly, found the gas leak immediately then fixed it. Also checked all available joints to make sure there were no additional slow leaks."
barrie W.
hamilton, ontario
"I told the person that answered the phone exactly what my problem was, the person showed up and just said I cant fix it, He said that someone would call me the next morning at 8am, 10 am came along and still no word so I called and they told me that they havent found the part, I found it at Lowes!!! Remember my plumbing was leaking since the night before!! I had someone else fix it!! I want my money back ASAP!! Not happy!!"
scott G.
oakville, ontario
"Ryan and Steve were very responsive to a quote request and installation of a new furnace. I was given a reasonable quote for my needs and the furnace was installed the next day. While at the house they were also able to restart my gas fireplace at no charge."
lloyd L.
milton, ontario
"We had a new Furnace and Airconditioner installed. Frank provided the estimate and provided answers to all our questions.. On Installation day Marcel and Nav provided an extremely neat job which was so much better than the builder's original. They answered all our questions and took the time to really make this a professional job.."
sandy W.
oakville, ontario
"Helga is most proficient and his professional manner is a great addition to your company."
jane M.
burlington, ontario
"Informed me of what he was doing, gave me tips on how to prevent issues, friendly and professional"
douglas A.
mississauga, ontario
"Friendly, considerate, professional service"
carol F.
oakville, ontario
"Jose was very detailed. Great guy"
sandra S.
oakville, ontario
"I like this technician very much"
matthew B.
hamilton, ontario
"They were thorough, polite, & knowledgeable. One tech started off with his mask but by afternoon he did not wear his mask."
janet M.
oakville, ontario
"The service staff were professional and asked questions about location of unit before starting the job. My mother was impressed by their service and friendliness."
charles G.
oakville, ontario
"From time of original call to the time of the installation was amazingly quick and painless. The two guys who did the installation (names I forget) were fantastic in every sense"
elena K.
oakville, ontario
"Very professional, friendly, respectful, on time."
hareesh P.
milton, ontario
julia F.
burlington, ontario
jon G.
burlington, ontario
david G.
mississauga, ontario
pauline K.
oakville, ontario
"Your company responded, in spite of the fact that my Aunt's furnace had been serviced in October of 2020. My Aunt is 92 yrs old and she has an unreasonable fear that her furnace is going to catch fire. Your responding has re-assured her."
george S.
burlington, ontario
"Very nice man he worked on the furnace and told my husband what was needed for the furnace he also checked our thermastat."
keith P.
oakville, ontario
"Technician was polite, on time and very professional."
ana M.
oakville, ontario
gary C.
oakville, ontario
elizabeth L.
oakville, ontario
"It was a difficult project installing a new furnace and water heater in the basement of our townhouse due to the design of our finished basement. However, all three technicians worked from 8 AM to 8:30 PM in order to complete the work to our satisfaction. It is neat and well constructed and the clean up was 100%. I would have no hesitation in recommending this company for any heating and air conditioning projects. I give them a 10 plus!"
sid A.
mississauga, ontario
"The tech parked his service van in the middle of a two-car wide driveway and it was extremely difficult to get out... I had to drive on my grass. I didn't ask him to move it because he was already in the basement and I was in a hurry. He failed to make sure the furnace was operational when he left. It wasn't. This resulted in a very cold house and a subsequent service call to fix "loose wires," that were not loose prior to Joe's service and if they were, he should have fixed them then and there!!"
guy R.
mississauga, ontario
"no"
doug S.
burlington, ontario
"A number of different issues needed to be addressed and technician was capable of tackling them all."
nick D.
oakville, ontario
"Helge was helpful and provide quick & efficient service"
chuck B.
burlington, ontario
"Friendly, Knowledgeable,efficient"
clayton C.
burlington, ontario
"The office let me know the technician would be arriving early. Helge was very friendly and professional."
elizabeth M.
oakville, ontario
"Respectful, fast, helped with an issue"
robert C.
burlington, ontario
"Pleasant tech. Arrived early. Performed the tune up in good time."
joe M.
oakville, ontario
paul B.
burlington, ontario
"Courteous efficient and informative"
pratik J.
oakville, ontario
"Chris was a very detail oriented and patient. He serviced our fireplace perfectly. 20 out of 10 for him ????"
roy G.
oakville, ontario
"He came was really nice & very polite he worked on the furnaceand everything was perfecthe really knows his stuff! We built 2 houses & renovated a couple of houses over the years so we have lots of experience with handymen and he was definitely among the best we have had. We would like to have him come for all our work. Im sorry I cant remember his name - he was here on Monday. Please let me know his name-thank you, Johanna Renay"
donna C.
oakville, ontario
"very informative, answered all my questions"
louise H.
oakville, ontario
"The technician did when he came here to do, was polite and courteous as well as pleasant."
mirjana R.
burlington, ontario
dominic P.
oakville, ontario
"Tech was professional, courteous and knowledgeable."
john S.
oakville, ontario
lino A.
oakville, ontario
"Fast efficient work. Helge explained all steps he performed"
daniel C.
hamilton, ontario
"The sales rep was very thorough in measuring for the new furnace, venting etc. He arrived quickly and began explaining the different variations of units available."
acos V.
oakville, ontario
"This was my second time dealing with Abbey Air. The first time, a few years ago, Helge came over. He was very professional and courteous and I would like to thank him retrospectively for his great help. Two days ago, our 13-year-old furnace broke again and we called Abbey Air again. A very friendly technician Eric was sent to assess the problem but this time, he told us that we have to have it replaced with a new one. Doug Cross came over and with his professionalism, patience and good sense of humour, made it easier for us to choose the best furnace for our house. It was pleasant dealing with him. Thank you, Doug. Kane and Kapil did the installation. Excellent team. They came on time, worked neatly and did an amazing job. It was a great experience with them. Thank you, Kane, thank you, Kapil!"
tom F.
oakville, ontario
"Issue was fixed. Polite and competent technician"
john B.
oakville, ontario
janet W.
burlington, ontario
"On time, poliet"
cliff C.
oakville, ontario
"Courteous. Explained what was being done. Wore a mask."
mary L.
mississauga, ontario
"Joe has been coming to our house for several years & we trust him with our service. He is always willing to give us tips and answer questions."
steven B.
hamilton, ontario
"Quick professional service"
john G.
carlisle, ontario
"Have Armor plus plan. Incredible fast service."
lawrence B.
burlington, ontario
"eric and frank came when requested and were very very helpful please give them a raise and/or promotion"
john H.
hamilton, ontario
"Everything was prompt and communication was good. I really didn't like that we were going to be charged a trip fee when we just signed up for your maintenance plan and we're giving $500 of business as new customers, but they waived it at our request which I think was wise and fair."
navrouz N.
oakville, ontario
"Excellent service, very polite"
daniel M.
milton, ontario
anthony D.
oakville, ontario
"very professional"
james B.
burlington, ontario
"Service person left without reviewing work he had done with me. He made changes to the temperature of the furnace and the hot water heater without consulting me."
kim M.
oakville, ontario
"The problem was fixed."
phil J.
oakville, ontario
joe Z.
oakville, ontario
"-furnace was having issues, called Abbey Air to investigate -Abbey Air technician did very little inspection, showed us rust in our 7 yrs old the furnace and suggested we consider replacing. Charge $99+tax for this. -Abbey Air Sales person sent to quote us for a new system recommending furnace and air conditioner 16k+ -we called a reputable local Oakville company for a 2nd opinion: they fixed the issue for $288 taxes in (and the technician showed great competency when compared to Abbey Air)"
ian J.
burlington, ontario
andrew S.
oakville, ontario
"PROMPT AND PROFESSIONAL SERVICE"
leoncio M.
oakville, ontario
"Very polite and professional"
leo D.
mississauga, ontario
"Prompt, polite and professional"
helen D.
burlington, ontario
"Tech was always respectful of any questions asked of him"
jennifer N.
burlington, ontario
"Same day repair and maintenance, fixed our problem and completed the service early."
patricia F.
oakville, ontario
"Prompt efficient service"
janet M.
oakville, ontario
"The whole team were very helpful. They took a look at my old furnace which was not working and were here the next day to install a new one. I love my new furnace--the heat is much more even in the house"
imants G.
oakville, ontario
"Very thorough and willing to answer questions."
mary L.
oakville, ontario
"Excellent professional service as always."
david K.
burlington, ontario
"Although the purchase of a new furnace and air conditioner and the rental of a new water heater was not welcome news, the sale and installation process went flawlessly and all the installers that came for the two visits were exceptional in attitude, friendliness, efficiency, cleanliness and customer service!!"
jane D.
oakville, ontario
"We had to call on Abbey for a "no heat" call on Super Bowl Sunday...Helge was most helpful and solved our issue quickly and professionally, with seemingly no complaints about having to come out. We were most appreciative for his professionalism."
rishi B.
oakville, ontario
"Spent 5 minutes = okay with $100 site charge. But 80 on top was ridiculous. Could have charged my 20 amd i would be a loyal customer. No reason to call here again."
jeff M.
oakville, ontario
"Super friendly and easy going service, yet professional."
matt C.
oakville, ontario
rami S.
oakville, ontario
"To be charged for a valve replacement that costs in the neighborhood of $50-60 and 25 minutes of time over 255 is a bit much. I find the service plan annually a good value but this particular job was over priced."
carol M.
milton, ontario
"The technician solved the problem."
john E.
oakville, ontario
"Speedy and efficient"
randy D.
burlington, ontario
"Tech arrived on time, respectful of my home"
marty W.
oakville, ontario
"Chris is professional and knows his stuff, UNLIKE the first technician you sent. I wanted three days without heat for a part I didn't need. Thank heavens Chris fixed everything."
mike D.
oakville, ontario
greg S.
burlington, ontario
"Good job and quick. Issue is resolved."
lou-anne B.
oakville, ontario
"Best service ever! 1 hour & 20 minutes from my first report to problem fixed, on a Saturday night."
sam R.
oakville, ontario
lorraine R.
oakville, ontario
"The technician did a good job but there is always room for improvement. However, I to point out I was very annoyed when he insisted my husband put on a mask when accompanying the tech to the basement. This annoyed me, to be told to wear a mask in my own home when neither of us is sick. If this had been me, I would have sent him to the basement on his own or told him to leave. I know it may be your policy but don't insult me. I am not interested in receiving a call back."
cynthia S.
burlington, ontario
"Every step of the process involved meeting with your staff who were very knowledgeable and courteous. They responded to all my questions and at the end when I expressed one concern, everyone worked to resolve my concern. Excellent customer service all round!"
christine M.
burlington, ontario
"Eric listened to and answered all my questions."
john K.
oakville, ontario
"Timely, efficient, friendly."
sylvain C.
oakville, ontario
"Both Jason and Helge deserve a 10+. However, Abbey Air did not have the part in stock and as a result we did not have hot water for more than 24 hours."
chris B.
oakville, ontario
"Was professional, personable and completed the job. Went out of way to complete the job"
bruce J.
oakville, ontario
"Prompt, efficient service"
jazemine H.
oakville, ontario
"The installers were professional. They know what they are doing. The explained to me what I need to do if I have to shut off the unit and showed me what they did to the new unit. It was good of them to do so."
sherry B.
oakville, ontario
"You are proactive about scheduling service appointments"
nader Z.
oakville, ontario
mike S.
hamilton, ontario
"He answered all my questions"
dennis W.
oakville, ontario
"Professional, Courteous & Quick service explained what he was doing and why"
james S.
oakville, ontario
colleen K.
oakville, ontario
"The tech said the humidifier was working when he left, but the drain pump rand all night so I called back. Next guy came back and said that it was running because the humidifier was NOT working so he hut it off. Very quick to respond to concerns, which was appreciated."
suzanne P.
milton, ontario
"Furnace had to be fixed 3 times. Brand new furnace should not have to be maintained even with spiders in the furnace room."
steve D.
burlington, ontario
gregory B.
oakville, ontario
philip M.
oakville, ontario
dennis P.
burlington, ontario
"On time/professional/very well organized/ completed the work within the time expected/ courteous"
mathew T.
oakville, ontario
wayne I.
burlington, ontario
"Knowledgeable and did the job as quickly as they could"
lisa B.
burlington, ontario
"Very personal and thorough"
hermine G.
stoney creek, ontario
justin H.
mississauga, ontario
"The technician was friendly and knowledgeable. He explained my furnace's functionality and answered all of my questions."
catherine M.
oakville, ontario
"I specifically indicated my humidifier wasnt working properly. It still isnt! House is so dry Im getting sparks. So Im not happy with the service!!"
stuart G.
oakville, ontario
"Thorough job and explained results"
joan D.
burlington, ontario
"Always have excellent service with Helge always ask for him. We bought our new furnace and air conditioner because of the service technician Helge"
junior L.
oakville, ontario
"got the job done quickly and well! No sharks trying to sell me stuff but I was sold on the knowledge and respect I was treated with. Doug is really good!"
robert S.
oakville, ontario
"The technician was pleasant and efficient ;)"
ron G.
burlington, ontario
"we have always had efficient and good service over the years."
duncan T.
oakville, ontario
"Very efficient."
joanne M.
oakville, ontario
"Nice kid. Had never been to my home before. Tuned the thermostat way up to get furnace working but forgot to turn it off"
robin B.
oakville, ontario
"would have been 10, yet when the technician red flagged the furnace somehow disabled the furnace fan (to continue to circulate air). Gladson phoned the technician but could not troubleshoot."
gay M.
oakville, ontario
"On time, friendly, efficient."
brigitte G.
mississauga, ontario
"Always pointing at things to be repaired"
tracy B.
oakville, ontario
"Technician was on time, professional"
angela G.
milton, ontario
anthony D.
oakville, ontario
"They were all very professional, knowledgable, , approachable, and helpful."
jeff B.
oakville, ontario
laura C.
burlington, ontario
"They were courteous, knowledgeable and efficient. They were careful not to make a mess and taught me how to use the humidifier. Todd answered all my questions."
mike R.
oakville, ontario
"Technician arrived at the allocated time and clearly explained the work he completed"
will W.
oakville, ontario
"The technicians were great. Safe, knowledgeable, thorough and helpful. The receptionist Catherine (sorry if I got the name wrong) was friendly and amazing to deal with!"
john J.
burlington, ontario
patrick J.
burlington, ontario
alex O.
hamilton, ontario
"Salesman was prepared, on time and knowledgable."
ryan M.
ancaster, ontario
william M.
oakville, ontario
"Chris phoned to say when he was arriving, he arrived when he said he would, and he solved the problem quickly"
vincent P.
oakville, ontario
"The Technician, Gezon, was on time, very professional, polite nd throughly explained the work he completed as part of the regular maintenance schedule."
thomas T.
0akville, ontario
"Tech, Jose, very capable, quiet, cleaned up well. Good proactive observations about life of the furnace"
karina G.
oakville, ontario
"I have paid 300$ plus tax for the part that cost 50-75 dollars. I was promised that the part will be installed on Monday,Jan 25, . When i called on Monday to find out when the technician will come, i was told, that the part hasn't came in yet, and no one knows when the shipment will arrive. I wanted to cancel the service, but was told that i will have to pay for restocking fee. How this is make any sense? The company charges me triple price for the part, and doesn't supply it on time, and demands additional fees for not providing any service."
judith T.
mississauga, ontario
jane M.
burlington, ontario
doreen D.
burlington, ontario
"Falla and Brock, the installers were very prompt, courteous, and work extremely hard. We were impressed with all the staff. Frank Sanelli is a very big asset to your company, very thorough and patient explaining everything it was a pleasure dealing with him. We will highly recommend your company. All three deserve a bonus for the time and care they gave us"
mark G.
oakville, ontario
"Prompt, informative, helpful, friendly and professional."
alice R.
milton, ontario
"Because my technician Chris is absolutely amazing. His skill, knowledge, integrity and manner are second to none. I cant praise him highly enough. He is a wonderful ambassador for Abbey Air."
frank M.
burlington, ontario
"very professional."
craig H.
milton, ontario
jennifer C.
burlington, ontario
"Sales and technicians were great"
chris D.
burlington, ontario
"It was a home estimate visit, Devon was punctual, thorough and very informative."
greg C.
burlington, ontario
"Great service."
duane W.
burlington, ontario
"The technician arrived during the time window that we were provided and went to work very efficiently"
philip P.
oakville, ontario
"Brendan was very professional and answered all of our questions. He did our yearly furnace tuneup and cleaned our fireplace, and left everything neat and tidy. Even though he had to tell us we needed a new furnace, he had taken pictures of his areas of concern to show us."
rebecca M.
burlington, ontario
"On time, quick and thorough."
mark O.
mississauga, ontario
"He did not tell me his name first."
walter E.
mississauga, ontario
"Joe came and fixed the problem quickly and efficiently."
patrick K.
oakville, ontario
"Very timely response. Technition was very knowledgeable and completed the work in a timely manner."
john E.
oakville, ontario
"Efficient."
caroline S.
oakville, ontario
cathy A.
oakville, ontario
"technician was very professional and knowledgeable"
cheri P.
burlington, ontario
"Very polite, seemed very knowledgeable as I do not know anything about a gas firerplace."
kelly K.
oakville, ontario
"I had initially called Abbey to address a slow water drip that had started at a elbow joint coming out of the furnace exhaust pipe. When called back to confirm the booking I was asked if I wanted to get maintenance / cleaning for a little more. I agreed. Technician arrived and discussed the problem with the pipe. Said he could not cut, repair or replace the pipe because it was no longer to code. Said the best he could do about the drip was to apply some pipe glue and see if it seals it. I said to go ahead and try that. Before he did that, he cut out a section of the duct work to access the heat exchanger. He called me back down to say the heat exchanger is cracked / shot and the furnace is done and it needs to be replaced immediately, and that this was a serious situation. He showed me what looked to be two hairline cracks and then using a small telescopic mirror showed me what looked to be another hairline crack in a different spot. He had me run my finger down inside the far location where he said there was another crack. I could feel something but could distinguish between a weld or a crack. He said he was locking out the furnace until it was replaced. I requested that he not do that, and to leave it working so I could take time to get quotes and make an informed decision. He said he was unable to do that and was obligated to lock it out immediately. I told him that I have carbon monoxide detectors on each floor, one in close proximity to the furnace room and have never had a CO alarm; neither I or my wife have had any symptoms of CO exposure and said the furnace has never flamed out. He said the only thing he could do was call one of the reps to come to the house immediately to give me options for replacing the furnace, and it would stay locked out. I felt the technician was inflating the severity of the situation to create a crisis that was to benefit Abbey and not myself. The Abbey sales rep did come to the house later that evening and provided a quote and said he had arranged a crew for first thing in the morning to start the work, as I was in a bad situation with no heat. I thanked him for the quote but said I would not proceed until I had 2 other quotes and could make an informed decision. I strongly believe I went 2 days unnecessarily without heat in my house while I did this. I got 2 more quotes and selected a competitor, similar product offering and cheaper price. There are a ton of scam warnings online and in the news about heat exchangers that I'm sure you are aware of. Giving your technician the benefit of the doubt, it is important that they take CO readings, probably even before they start any other work and consider the actual function and safe operation of the furnace before defaulting to a full lockout and crisis. Left me with a real suspicion that tainted my prior positive view of Abbey. The '6' rating means I am giving the technician the benefit of the doubt. Looking over his service history with you, I'm sure you have more insight as to any other concerns raised by other customers, or frequency of diagnosing heat exchanger failures with immediate lockout."
lisa S.
oakville, ontario
"Good communication re appointment; Chris arrived promptly, and was friendly and efficient. Provided good information re water heater and arranged for followup related to that and we got a callback on that almost immediately."
margaret T.
burlington, ontario
cornelis B.
oakville, ontario
"Wrong measurements resulted in an outdated filter like the one I had, and two plastic pipes in rec room are not running parallel."
catherine M.
oakville, ontario
wendy I.
oakville, ontario
"A problem was found with our furnace. The parts were ordered and it was fixed within 2 days."
dennis H.
burlington, ontario
gwen M.
oakville, ontario
"Polite, courteous, explained what was done. Followed Covid procedures."
joe T.
oakville, ontario
"Technician was knowledgeable and polite."
nancy B.
oakville, ontario
"Knowledgeable technician"
jennifer J.
ancaster, ontario
"Jason is very friendly and was great with my pets. He remembered to make a cover for our furnace filter and is very thorough."
martin G.
oakville, ontario
"professional courteous and cost effective"
victor D.
oakville, ontario
"very professional installation technicians - Abdullah and Ash"
violet P.
burlington, ontario
"Helge is always very helpful and respectful and only offers repair suggestions or replacement filters when absolutely necessary. He always does a thorough check of our heating system. He goes above and beyond to make sure everythin is as it should be."
barna P.
oakville, ontario
jane D.
oakville, ontario
"Process seemed to move smoothly and quickly to get furnace restored."
peter L.
oakville, ontario
nichole C.
brantford, ontario
"Knowledge and explanation of the product and services available. Giving is reasonable options for our budget. Respected new covid rules and showed up wearing a mask."
rob D.
oakville, ontario
"All the people involved were excellent! Did a great job and were friendly, polite etc."
larry J.
oakville, ontario
"Prompt, all questions i asked, helpfull."
david P.
oakville, ontario
"from the Sales person Bill Hube down to the installers the service was excellent."
joan S.
oakville, ontario
"Pleasant, polite technician, explained what we needed. A new filter was purchased and well see you next year. Thank you."
david C.
oakville, ontario
"Prompt and respected our home"
fred F.
oakville, ontario
michael M.
oakville, ontario
ronda G.
oakville, ontario
"Good job"
michael D.
burlington, ontario
"Technician explained observations and made recommendations that were insightful and helpful"
joan S.
burlington, ontario
"All of the employees (two technicians, on customer service specialist) were polite, friendly and efficient."
david D.
oakville, ontario
"The team of Devon and the installers were an absolute pleasure work with and I would not hesitate recommend Abbey Air to anyone. Abbey Air should be very proud of their team and the expertise and professionalism they provide."
peter W.
burlington, ontario
al mosselaer M.
oakville, ontario
dietmar M.
oakville, ontario
"I never do business with your Company charging $272.33 for less than 1 Hour work. Recommend it to nobody."
duncan T.
oakville, ontario
"Very knowledgeable"
george T.
oakville, ontario
wanda J.
milton, ontario
"He was punctual, friendly and efficient."
peter P.
burlington, ontario
"Polite Understanding Courteous"
dave A.
oakville, ontario
"Bill was patient, and very good at describing features and benefits"
roger C.
oakville, ontario
"Your technician was very informative and friendly"
paul B.
mississauga, ontario
"Service Technician Gezon was very professional and provided excellent service and explanations of work performed and needed was very clear and concise."
howard R.
burlington, ontario
"Eric arrived on time, completed the check-up on the furnace and responded to my questions."
patricia B.
oakville, ontario
ken S.
burlington, ontario
"Brennan, Marcell and Nav along with the two assistants did an excellent job, They worked continuously to complete the installation in one day and we are grateful. They were considerate and professional."
eve M.
oakville, ontario
"Helpful, knowledgeable, proactive, on time."
klaus S.
oakville, ontario
manfred R.
oakville, ontario
cindy K.
oakville, ontario
colin W.
oakville, ontario
"All good guys, very polite, respectful, knowledgeable, honest, etc."
adriaan B.
mississauga, ontario
"The technician was knowledgeable and pointed out things that had not been pointed out by another technician from Abbey Air."
fernanda H.
burlington, ontario
"Helpful tips provided by technician and suggested water heater replacement and replacement water valve to humidifier."
mary L.
oakville, ontario
"polite [I'm a senior] told me what he had done etc left place tidy...everything excellent!"
anna R.
oakville, ontario
"Technician did a great job, explained everything."
paskqua C.
oakville, ontario
"Technician did an excellent job."
drue P.
oakville, ontario
"The technician was in time & very nice !"
craig H.
waterdown, ontario
"Gentlemen was not only very responsive but also very courteous."
charlotte M.
burlington, ontario
"Your technician called me downstairs to point out a 2" hole in the vent pipe. Then he said the heat exchanger was 'defective' and he shut down the whole furnace. He glanced at the fireplace from across the room and said it looked "OK" so he didn't clean it. I'm nearly 80 and it was -1" that day and I had no heat through the house. I called a neighbour to ask what to do and he gave me the name of his furnace company. They were here by 11:00, investigated the situation- repaired the hole in the vent pipe, examined the heat exchanger and found it in good working order and turned my heat back on. They gave me a good price to replace the furnace and are now in the process of doing so."
graydon D.
oakville, ontario
"I am more than satisfied but will never be in surveys really reallysatisfied."
mr tughan T.
oakville, ontario
"The technician JOE, was amazing figuring out what needed to be done to fit the part into the fireplace that is a very old model, not one that is often encountered. Joe worked methodically, solving the problems and went above and beyond our expectations for service and customer relationship. When he encountered a final problem with one of the places which should have ignited, he did not quit. Rather he worked overtime, although it was the end of his day on NYE, until he figured out what was going wrong. The solution was amazing since we have never ever seen that part of the fireplace work from when we first moved into this home. He then cleaned it all, and it looks amazing and works like never before. We could not thank him enough for the excellent work and perseverence. It was our impression that Joe takes great pride in his work and saw the problem as a challenge to be understood and fixed. As we said, he will now know too how to fix a similar problem should he encounter it in the future. Joe is a keeper as an employee and should be rewarded for his dedication to your customers and the company."
muhammad D.
oakville, ontario
cari M.
oakville, ontario
"Pleasant , efficient and helpful"
clayton C.
burlington, ontario
"Our furnace broke down on the afternoon of Christmas Day. I called the office on Monday morning around 11:30 a.m. to follow up about the necessary parts. When the person answering the phone found out about our situation, she was able to find the necessary parts in stock and scheduled the technician. By 1:30 p.m. he had the furnace working."
jeremy S.
oakville, ontario
robert O.
oakville, ontario
"Technician was thorough in his explanation of the status of the inspection."
john I.
oakville, ontario
"Great service"
john B.
oakville, ontario
"efficient and well explained"
susan D.
hamilton, ontario
nathan P.
waterdown, ontario
"Friendly, helpful"
lisa E.
burlington, ontario
"Timely visit, polite technician, I like the phone calls from Abbey Air with heads up notification that a technician is coming on site shortly."
irene P.
oakville, ontario
"Gezon, the technician, was very thorough, polite, and observed Covid 19 safety protocols, which is important."
john-paul B.
oakville, ontario
"Kind, courteous, great job during sale and install"
sharon thomas T.
oakville, ontario
"Not confident the issue will be resolved since the technician said the water heater was performing as it should be. He said there was a part that may need replacing but it didn't relate to the problem. he suggests that we have unreliable hot water because of a plumbing issue. I've checked with a contractor friend. He didn't agree."
irene C.
oakville, ontario
"Excellent service technician that explained everything in detail and performed the work quickly. He suggested the Maintenance Plan and I signed up that day. He is overworked as he came after the service window of 5 pm to 7 pm. He arrived just before 9 pm although was very respectful of our time."
robert W.
oakville, ontario
"He explained everything he did and why he had done it."
constantin S.
oakville, ontario
christian K.
oakville, ontario
"Very friendly staff"
kelly S.
oakville, ontario
craig W.
oakville, ontario
"I was very satisfied with the service provided by the technician. He was very friendly, polite and informative. He fully explained what he was doing and offered advice on maintainance of my equipment."
anthony D.
oakville, ontario
"Curtious, friendly, knowledgable, helpful, concerned - I was impressed and grateful"
cheri P.
burlington, ontario
"Very polite, and knowledgeable mind you, I have no idea what the problem was."
frank D.
oakville, ontario
"The installation was done A-one. The technician did however not re-store a fencing in the side yard. Also, a promised reversal of the charge for a service call on Dec. 12 has not been done as of Dec. 27"
david S.
burlington, ontario
vivian H.
burlington, ontario
jim C.
oakville, ontario
"It took 2 visits"
heather M.
oakville, ontario
"There was a problem with the new T-stat which the techs couldnt sort out. They rigged up the old one so we had heat but theres a Quality Control problem with Lennox that Lennox need to address."
rob D.
oakville, ontario
"Because we are still waiting for a price to repair our fireplace."
colin G.
burlington, ontario
linda M.
oakville, ontario
june C.
burlington, ontario
"Knowledge"
jennifer J.
ancaster, ontario
"I was so grateful that Jason was able to come to the house the same day we called requesting a technician, as we were without heat. Jason was able to determine the issue and we had heat before he left. ??"
deepak C.
burlington, ontario
dave A.
oakville, ontario
"he was very thorough"
rosemarie C.
oakville, ontario
"I called and they came within hours. He tech and sales rep were very professional and knowledgeable"
mike K.
oakville, ontario
pat L.
oakville, ontario
"Courteous. Knowledgeable and he addressed our concerns."
shelley M.
oakville, ontario
"As always, the technician was pleasant, courteous, and thorough."
janis B.
oakville, ontario
roger pierre P.
millgrove, ontario
"All done as promised"
cathy B.
burlington, ontario
"He was polite, wore his mask and answered questions."
jacques C.
burlington, ontario
"Safe Quick"
kathleen H.
oakville, ontario
"Because the problem was diagnosed, the parts ordered and the repair completed. This is the most important thing. The technicians were both also pleasant and informative."
norman F.
burlington, ontario
owen F.
burlington, ontario
"They worked diligently and answered our questions."
johannes K.
burlington, ontario
"I was told that the part to repair the furnace is no longer available thus i need a new furnace. I had a new component installed to replace the faulty one. Cost was $200 not an entire furnace costing $5000 or much higher. Abbey air was just after a big sale not to repair and get the sale at a later date."
robert M.
burlington, ontario
steve R.
oakville, ontario
"Polite, professional, courteous."
oliver S.
oakville, ontario
"On time appointment. Thorough job done by your technician"
david P.
burlington, ontario
"Its always a pleasure to deal with Helge"
leeann P.
burlington, ontario
"I am confident my heaters at good for another winter"
louise F.
oakville, ontario
"Technician showed up on time, was professional and knowledgable"
john O.
oakville, ontario
"They put in my new furnace next day which greatly appreciated. Abbey air staff were very attentive and capable in their work."
james C.
oakville, ontario
"Joe answered my questions, gave me advice and was quick and courteous."
lynn O.
burlington, ontario
"There much to do but check a few items"
debbie W.
oakville, ontario
"Jose found the problem and fixed it and we were able to discuss the problem and a probable fix."
ron M.
oakville, ontario
"Your technician was very friendly and professional. I liked the way the office set it up, and the technician arrived on time."
john C.
oakville, ontario
christian W.
oakville, ontario
"Helge was very nice to deal with and quickly solved the issue we were experiencing."
celene S.
oakville, ontario
"Technician was very efficient and helpful, ready to answer any questions clearly and offer great suggestions."
susan W.
oakville, ontario
"Service is always timely, accurately done."
scott W.
hamilton, ontario
"Friendly disposition."
jody G.
oakville, ontario
"Tech that was here was very professional."
kathleen F.
oakville, ontario
warren M.
oakville, ontario
"He arrived on time"
fransico M.
oakville, ontario
"Joe provided outstanding service to our fireplace."
dave B.
oakville, ontario
"courteous, efficient and knowledgeable"
brian R.
oakville, ontario
"Only issue was the technician arrived an hour late. I had to call and enquire; I think I should have been called and advised."
eyad A.
oakville, ontario
"The initial call was not clear about the charges. She mentioned 100 dollar, but failed to talk about the additional minimum charge of 199."
joyce W.
oakville, ontario
"On time, very personable, great service for hot water heater replacement"
douglas H.
burlington, ontario
"Helge is the BEST!"
ron C.
mississauga, ontario
trixie M.
mississauga, ontario
jim U.
burlington, ontario
"Examined the furnace thoroughly and gave a full explanation of what he found."
christie S.
oakville, ontario
"The technician was knowledgeable and efficient of the fireplace being serviced and of the products offered by the company. He provided me with cost saving options."
david D.
oakville, ontario
chris B.
burlington, ontario
robin B.
oakville, ontario
"Provided an explanation, friendly, clean"
edwin N.
burlington, ontario
"Helge always does a good job of explaining, and is always on time."
ernest c.
oakville, ontario
"the agent was courteous and thorough in solving our humidifier issues"
patricia F.
oakville, ontario
"Good technician .....respectful and reported findings to me"
elizabeth K.
oakville, ontario
"Very professional and polite young man."
alejandro barron B.
oakville, ontario
judith M.
oakville, ontario
allan H.
milton, ontario
"Prompt appointment. arrived on time. Christopher quickly and efficiently resolved my problem and provided helpful advice. Signed up for your maintenane plan."
srinee R.
mississauga, ontario
"Technician was flexible and worked around he usual "unique" challenges for access at my home. Was not grumpy about it which is my expectation. Gave me some tips, recommendations. Was generally quick and clean."
sharon G.
mississauga, ontario
"Very professional, helpful, easy to talk to, explained what he had done"
laura H.
mississauga, ontario
craig H.
milton, ontario
rubin D.
oakville, ontario
sheila V.
oakville, ontario
michael W.
oakville, ontario
karen P.
oakville, ontario
"Eric was friendly and seemed very genuine."
julie D.
oakville, ontario
"It was a weekend call, and I was impressed with the prompt response."
marilyn E.
burlington, ontario
patrick H.
burlington, ontario
"The technician knew exactly what the issue was and was able to resolve."
verdele P.
oakville, ontario
brendadc J.
burlington, ontario
"Eric was professional and knowledgable-He was easy to talk to and answered my questions"
patriza R.
oakville, ontario
"He was very punctual and professional"
abir T.
oakville, ontario
"Reliable and professional appearance and answers to questions. Professional handling of problem and honest assessment."
rawdon J.
oakville, ontario
gregory M.
oakville, ontario
joanne S.
burlington, ontario
"punctual, efficient"
robert C.
burlington, ontario
"Prompt, friendly professional service. Very knowledgeable technician, Helge."
mrs W.
burlington, ontario
"I was just pleased with the service, he had a good attitude, new what he was talking about. & answered the questions I asked."
anthony J.
oakville, ontario
"Explained conditions of furnace. Was efficient in doing the check."
jennifer S.
burlington, ontario
"Jay was extremely helpful and friendly."
david D.
oakville, ontario
dennis B.
oakville, ontario
"Technician is very knowledgeable and has excellent customer service skills"
melvin B.
burlington, ontario
"Always get good service and advice"
andrew M.
oakville, ontario
"I trust Helga completely and he does a great job every time"
kenneth T.
oakville, ontario
"Professional quick service."
phil B.
oakville, ontario
kenneth M.
oakville, ontario
terilyn M.
burlington, ontario
"Eric was very polite and thorough. Our two side fireplace has never looked better."
louis B.
oakville, ontario
"Efficient and professional"
philip K.
oakville, ontario
taraneh M.
mississauga, ontario
"very punctual and professional"
guy R.
mississauga, ontario
"Satisfied with service (furnace tuneup)"
ray C.
mississauga, ontario
"Explain everything"
keith G.
oakville, ontario
"polite and informative"
karen W.
oakville, ontario
"efficient, knowledgeable and helpful"
roshni D.
oakville, ontario
"Courteous, professional, knowledgeable, quick and efficient"
beryl C.
burlington, ontario
"Eric gave lots of explanations, answered our questions, very knowledgeable. Wore a mask, and protective boot wear."
colleen Y.
mississauga, ontario
marie P.
oakville, ontario
john P.
burlington, ontario
"On time and very knowlegable"
leo B.
burlington, ontario
"Helge was within promised visiting time, polite, observed Covid 19 protocol, wore shoe coverings."
lloyd L.
milton, ontario
suzanne P.
oakville, ontario
"Professional and polite technician."
sylvain C.
oakville, ontario
"Jay is very thorough and conscientious while doing his work"
joyce S.
burlington, ontario
richard B.
oakville, ontario
michael M.
burlington, ontario
"Very professional technician. On time and efficient."
dave T.
burlington, ontario
"prompt, respectful, knowledgeable"
mr tughan T.
oakville, ontario
"I am soooo sorry we did not keep the name of our technician, I hope you can match this review to him. Both my husband and I found him to be extremely professional. He went out of his way to explain the technology behind what he was doing as he cleaned our fireplace and furnace. It was clear he enjoyed his work and wanted to share his knowledge. For us that was a bonus and he deserves a commendation for being so informative. AND, our fireplace looks amazing. It was not an easy job because it had not been cleaned since it was installed 20 years ago. The technician made it sparkle and we could not be more pleased. Thank him for us for doing such stellar work. He is a keeper.!!!"
romulus C.
milton, ontario
"The diagnostic was/is wrong. I have talked on the phone with a service supervisor to put on hold the part purchase. She said that was canceled. She lied."
neil S.
oakville, ontario
"professional approach"
bart D.
burlington, ontario
marion B.
burlington, ontario
"He went above beyond"
david P.
burlington, ontario
"Eric was thorough and explained all aspects of what he was checking. He also offered suggestions for solving my concerns."
mike M.
burlington, ontario
"Friendly and efficient with great communication"
jaspreet K.
oakville, ontario
"Quick, Timely, Accurate service, sales, and delivery makes me satisfied customer"
vince M.
burlington, ontario
"I paid $200+ dollars to be told that system would require two $600 tests, plus $1,000 in parts and still no guarantee the system would be fixed. Then told best option to pay for an entire costly new system. My system is only 7 years old. Also, the $600 fee to find a leak, but this doesnt make sense. The upstairs unit is working fine, so how could there be a leak? The leak should only be in the problem downstairs unit. Whenever I take a car in for repair I dont expect to be told to buy a new car."
jill L.
oakville, ontario
"The tech was very friendly, prompt, and most of all, took great care with PPE. Finished the work within an hour. My fireplace works good as new."
jon G.
burlington, ontario
karen C.
oakville, ontario
"Greta service and great technician"
jim M.
burlington, ontario
garry N.
oakville, ontario
"Did not vacuum the unit nor replace the flame sensor . He asked to use our washroom despite COVID ! He did not clean the AC unit."
vic N.
oakville, ontario
"Thorough"
susan F.
oakville, ontario
pat H.
burlington, ontario
"Helge was very thorough and explained everything he did. He wore a mask and was careful inside the house."
julian C.
oakville, ontario
"Very professional"
wayne W.
oakville, ontario
"Gezon was to my house to perform the yearly Furnace inspection. He was on time, very pleasant to talk to, answered all my questions and explained in layman's terms the results of the Home Health Report Card. I have no hesitation recommending Abbey Air and Gezon."
scott M.
oakville, ontario
"Joe arrived and asked what the problem was, went to the furress, found what was wrong, ordered the part, came back two days later and installed it. Problem solved."
paul A.
burlington, ontario
"Helge has serviced our AC, Furnace and fireplaces several times. He is competent, thorough and pleasant."
michael M.
oakville, ontario
brian F.
burlington, ontario
laurie C.
mississauga, ontario
"Devon was ontime very polite and very knowledgeable.i would always recommend Abby air.."
stephen D.
mississauga, ontario
"Quick, efficient, professional and provided options for the humidifier pad that was out of stock"
donald H.
mississauga, ontario
"Joe was excellent in how he arranged the servicing order of the equipment and at the end he asked us if there were any questions and went over some safety tips,"
patricia B.
oakville, ontario
"Very thoughtful and helpful person"
karen H.
okville, ontario
"Both were very courteous and nice to deal with"
jim S.
oakville, ontario
cathy A.
oakville, ontario
"Fast, efficient and responsible. I had an emergency on a Friday night And the rep was there and fixed my problem within an hour."
robert B.
oakville, ontario
steve G.
oakville, ontario
"He did a thorough job and was very polite."
stuart T.
burlington, ontario
"Technician was courteous and professional."
douglas B.
burlington, ontario
"The technician arrived promptly and effectively completed the service visit including tips for storing the AC unit over the winter months."
glenn R.
hamilton, ontario
"Work was well done and timely.Adam,Pete,Jason and Rob were friendly and knowable. Merchandise seems to be of good quality. When they ran the A/C lines outside some mortar broke away. They told me they were out of patch but told me where to pick it up so I could fix it myself. Not what I expected for the money I paid."
steve K.
oakville, ontario
"Technician was on-time, courteous and well informed. Provided a detailed debrief of what he did in the service call, the results and any recommendations."