Abbey Air Service Experts Reviews

"faster well done and excellent customer service"

"Everyone I had contact with was awesome. Gladson was patient and very knowledgeable. He made sure I was comfortable with my decision and was very professional. He was quick to respond to my queries by email. Marcel and Nav were fantastic installers! They were punctual and so professional. They worked all day to do a great job. They were tidy and did a great job of cleaning up - it was cleaner than when they arrived! Michael - duct specialist - was very professional and did a great job. He was thorough and very pleasant to deal with."

"Efficient."

"Quick, easy and clean and very fast"

"Good service always from Helga"

"Prompt, professional and courteous technician and service."

"Technician was on time, very through, very knowledgeable, very polite, and accommodating."

"Helge is simply the best. A top-notch technician. Smart, courteous, all-around good guy. We would never use any other technician."

"They were very fast and efficient."

"Frank provided good explanations to our question. The installers took a "can do" approach and resolves some issues promptly and with creativity."

"On time, clean, friendly, helpful and knowledgeable."

"Your technician was very professional in the way he handled the appointment"

"Quick response time and emphatic to my husbands health issues. We feel like weve known Devon for years!!!"

"air conditioner was installed very efficiently!"

"You provided fasr service and fixed the issue on the spot. Helge provided excellent customer service."

"All parties involved: Technician that came in to assess my air conditioner, the sales person who came in there after and then the installers all were very professional, friendly and got the work done very very well."

"Couteous and provided details to questions"

"Great experience from the initial consultation to the installation. Frank spent a lot of time with us assessing our needs and going through our options. The installers were fantastic as well. Great team, very friendly and polite, and followed all Covid protocols. They cleaned up everything nicely and walked us through the work they had done. We already recommended Abbey Air to one of our neighbours who needed a new air conditioner. They had theirs installed already as well!"

"Gazon was very professional in the way he carried himself"

"Technician was thorough and provided answers to questions asked"

"Joe was professional, and patient with my questions."

"The service only required A/C maintenance. Everything was fine and he did a good job."

"Tech forgot to put screws back into AC cabinet after cleaning condenser . Had to tell him this."

"Great service."

"Service was done in a timely manner."

"The technician was polite , knowledgeable and on time"

"The technician was prompt, polite and respectful in my home. I assume he was thoroug in his tasks."

"Friendly, helpful"

"Helge is very trustworthy and seems very knowledgeable about his job. He is very polite and friendly, as well."

"Please see Google Maps Review."

"Helge is friendly, knowledgeable & efficient. We like the fact that we can request the same technician every time. It fosters a positive working relationship where we trust Helge in our home & his skill & honesty in servicing our HVAC line of products which in turn keeps us loyal Abbey Air customers."

"The guy was professional, knowledgeable, personable."

"Helge identified the problem correctly and solved it for us"

"very clean"

"Price quoted to fix fireplace galss$1500 got one price now already for $800"

"We were fortunate that our technician was ahead of schedule so we didnt have to wait around for him. He communicated well with us"

"On time, knew what he was doing, explained work done"

"You were able to set up an appointment quickly for my service. You followed up to advise the service rep was on his way. The rep did a great job while he was here."

"Very thorough and provided very good advice."

"Pricing: wasnt communicated accruated when booking the appt. Service: wasnt given a chance to think abt diagnosis, but the techinician went ahead and fixed it (was a 10 second job). Professional: technician keeps selling me the maintenance plan while i told him i will think about it, and have a meeting to go. didnt throughly check the whole system, and i identified some leaks after the service."

"Chris very through and friendly."

"The office helped me get the earliest appointment possible due to our cooling emergency. The technical did excellent work as always and was a pleasure to chat with."

"Very quick and effcient service."

"Service was done quickly, efficiently, and neatly."

"Gezon was very professional and knowledgeable."

"Was very satisfied with the person who came to help with my issue, they answered a lot of questions."

"He was here less than 15 minutes and had it corrected."

"efficient tidy"

"Service was excellent. I am a new client to Abbey Air. As time allows me to confirm, I am sure my ratings will increase to 10s across the board."

"I always get good service from your technicians."

"Each person from youre company that came to help. Were all ?? helpful, kind, respectful and efficient! Frank was amazing. Waking me through my options and getting is the quickest appointment he could. The technicians the following day were amazing as well. Everyone worked fast, efficient and they were professional! Thank you!!!"

"Extremely thorough and explained everything he did, He also answered every question I had."

"Service tech was very helpful and answered all our questions"

"Amazing as always"

"Great, fast, professional service."

"Joe was very patient and trustworthy"

"Helge is thorough in his work with the result that our furnace and a/c have worked reliably during the years he has serviced them."

"Efficient and very nice technician."

"ONTIME,FRIENDLY AND CLEAN"

"Called around 5pm to address my newly installed air conditioner not turning on. I asked if there is someone who can maybe quickly troubleshoot it with me. I was told that at that time of the day it was only dispatch that was available. An arrangement was made to have someone come over later in the evening. 10 mins later someone called me to tell me that the service arrangement would cost me around $100 to which I promptly replied that no, that is not happening cause you should see in my file that I am part of the ADVANTAGE program. In which case Carolina then informed that I will not be charged for a service that I am already paying for and that someone will be by later in the evening. This was all quite useless to tell me 10 mins after I already made the request and after not bothering to look up that I am an advantage program member. Then after not hearing from anyone until around 10:15pm in the evening I finally heard from the apparently ONLY technician for my area he told me he was on the way after handling another service. A brief chat with him about what was going on with my newly installed A/C he posited that the breaker might not have been turned on when it was installed in December since it was winter at the time which turned out to be true so I cancelled his visit. Was that so hard to have someone troubleshoot it with me as I had originally asked? Is there really only one person who can service my needs after regular working hours? Awful."

"Did the needful work quickly"

"The technician was very nice and answered questions."

"Courteous and knowledgeable. Provided me with required information."

"Joe was great very thorough"

"Good customer service"

"Service tech came same day when I called.tech knew his stuff."

"Knowledgeable ,friendly, courteous service technician"

"excellent service by Helge. Polite and professional."

"I was very happy to see Helge again - he is always in a good mood, works quick and clean! Always a pleasure!"

"Helge is always professional, friendly and knowledgeable."

"Well firstly we spoke to Paul on phone Saturday evening and asked for any visit charges for which he said only any defected parts or service related to it will be charged but that was not true as the technician charged us $98.77/- just to change a filter. We are already in furnace contract for a long time and rethinking our decision if no refund has been issued."

"Falah, Brock and Spencer were friendly, focused and hardworking and did an excellent job removing the old equipment and installing the new."

"Very polite and professional"

"Helge was excellent. Informative, helpful and kept me up to date on every step in the service call process."

"Technician was on-time, pleasant and willing to chat about the equipment. Small adjustments were made just for our comfort which was much appreciated. Having the same, helpful technician regularly is also a nice bonus."

"Been using Abbey Air for years and the service is always top notch"

"Prompt & courteous service."

"Chris always go above and beyond to make our services either furnace or AC are working correctly."

"Technicians easy to deal with. Todd informed me what was going to happen. Downgraded my response as I found 2 air leaks on furnace after they left. I installed metal tape over 3 spots where the air leaks were."

"Because the tech was amazing and did a great job. I will ask for him to do all my service visits in the future."

"Polite, excellent service people."

"As always Helge was very professional and friendly"

"Quick and Efficient service"

"Full explanation of best equipment for my home. Very detailed info to all my questions. Very professional and knowledgeable of hvac systems."

"No issues and all questions answered"

"No I think this is annoying the guy was good - end !"

"I really like that you attempt to send the same technician this makes for a very good customer relationship and trust. Helge is very competent, pleasant, efficient and takes the time to explain the work done."

"Friendly technician"

"On time, very courteous and covid responsible. Very much appreciated"

"He barely did anything, just opened the equipment & told me what parts gonna die soon. It was more digonotid than servicing the equipment."

"Both technicians were professional, personable and knowledgeable. They also made sure to clean up after the installation was completed."

"Helge was prompt, efficient, clean work, polite and considerate.,"

"The service staff, Helge Hetzer, is a true professional. He was ver courteous and respectful from the start. Helge then meticulously looked over the furnace and air conditioning unit, cleaning the equipment carefully and recording all of his measurements. I had the sense that Helge treated this equipment as if it were his own. The inspection was very thorough and Helge took the time to answer all of my questions about equipment on the market today. If I could give Helge a score of 150% that is what I would like to do. I look forward to dealing with Abbey Air for my parents and my own home. You will be in great hands with Abbey Air and their very highly and meticulous and caring staff. I believe they are the best you will find. By the way, I saw the installation of their equipment at my parents house and being an engineer myself, I was very impressed. Just three words - The Very Best. Anthony"

"very friendly informative and did a great job"

"Todd was prompt , friendly and got the job done !"

"- sales rep was not pushy and gave honest answers - technician was efficient - phone rep was extremely helpful"

"Technician was friendly, explained what he checked etc"

"Tech did a poor job. Did not service the air con properly. Complained and was told a manager would call back. No one called. Very dissatisfied. Been a customer for 15 yrs plus"

"Sorry I can't remember the nice technician's name. Everything he did was great!!"

"Service has always been great"

"Arrived a little late - previous job took longer than planned"

"They never stopped"

"Would have been good if visit started with indication 'check-up will probably take roughly x minutes and I'll give you a shout when I'm done'. Felt like I was standing around the whole visit not knowing what to expect."

"Always on time, professional and take the time to explain things."

"Probably the best service people we have ever had."

"Always on time. Great service. Excellent attitude."

"Mr. Hube answered all our questions fully. When I asked to have the exterior siliconed wall outlets covered with cement from the inside basement wall, the request was done the next day. Good service"

"Helge was very informative regarding any questions I had The service is always great, the technicians always friendly and professional"

"Knowledgeable, pleasant service."

"He fully answered all my questions"

"The technician appeared to be lacking training. While performing the inspection of interior part of the system he pried open a solid part of the plenum to view the coil rather than unscrewing and removing a panel (leaving an air leak). I have subsequently taped the area."

"Service person was very respectful"

"Technician was very friendly. Was able to complete all the necessary work without assistance from me."

"Joe was efficient and friendly."

"Friendly, professional service"

"On time. Thorough and quick. Good explanations."

"Helge was very professional"

"Chris is the best :)"

"Great Customer Service. Very personable Technician."

"Todd and Steve were very professional, courteous and did a wonderful job installing our tankless water heater."

"Friendly competent technician. Easy to schedule an appointment"

"Your technician was thorough, helpful and answered all my questions. He even changed the water board in my humidifier for me as I was unsure how to do it."

"Service was prompt, respectful and efficient."

"Devon and the installation team are friendly and very knowledgeable. Weve only ever had good experiences with Abbey Air."

"All staff very polite,professional,tidy,knowledgeable, & friendly."

"On time and explained everything in good detail."

"Amazingly professional from start to finish. Kept me updated. Asked if needed my input. Cleaned up afterwards."

"Erik took the time to explain everything he did and make appropriate suggestions. Also, when I called, the scheduler was extremely pleasant."

"The service was very good, the price was too high."

"We discovered our furnace failed to work at 10 PM. Called your companys emergency number. Eric showed up less than an hour later and solved the problem with good advice about the problem. Eric was very courteous and professional."

"Great process to book appointment and get reminder. Technician always calls ahead. Helge did a great job"

"The technicians were knowledgeable and were able to answer my questions."

"Very thorough and explained clearly"

"Great technician"

"Very friendly and professional"

"."

"The technician was fast, efficient, and thorough"

"Bill Hube explained every thing we needed in replacing our old furnace and air conditioner fully. He pointed out all the pros and cos of our various options allowing us to make decisions best for our needs. Your installers were most able and skilled.They also were very professional, explained the workings of the new thermostat. We were most pleased that they used clean drop sheets and left the work area spotless and tidy."

"Because Chris is an exceptional technician. He is extremely knowledgeable.. courteous and very respectful of my home."

"good friend, timely service"

"Arrived on time Explained options clearly Answered all my questions Friendly"

"Pleasant courteous respectful"

"Difficult problem Both worked hard and with knowledge to improve the situation and Chris made good suggestions"

"Technician was fast, polite and very respectful of me and my home."

"Service was great. Picked up on a leak and handled it."

"Installation was handled quickly and efficiently. Answer all my questions. Walked me through the iComfort app"

"Amazing services, honest and professional!"

"The service call was for a whistling noise from the blower side / venting pipe. However, the noise is intermittent, primarily occurs on first start-up in the morning and did not occur during the technician's visit."

"knowledgeable, on time, courteous."

"technician courteous Very knowledgeable"

"Marcel, Nav and Falah were the technical team, led by Sean, who carried out the work over 10 hours. They worked excellently at all times, taking great care of our property. They were efficient and we were delighted with the finished installation."

"He was honest new the problem and solved the problem. And explain exactly what was the problem."

"Technician not only fixed the problem fast and efficiently but he answered all my questions and made me feel more confident with the past installation and the furnace operation."

"Chris was on point with the diagnosis, clearly explained next steps. Eric was extremely professional, and did the service and discussed future maintenance"

"Technician showed up quite quickly, found the gas leak immediately then fixed it. Also checked all available joints to make sure there were no additional slow leaks."

"I told the person that answered the phone exactly what my problem was, the person showed up and just said I cant fix it, He said that someone would call me the next morning at 8am, 10 am came along and still no word so I called and they told me that they havent found the part, I found it at Lowes!!! Remember my plumbing was leaking since the night before!! I had someone else fix it!! I want my money back ASAP!! Not happy!!"

"Ryan and Steve were very responsive to a quote request and installation of a new furnace. I was given a reasonable quote for my needs and the furnace was installed the next day. While at the house they were also able to restart my gas fireplace at no charge."

"We had a new Furnace and Airconditioner installed. Frank provided the estimate and provided answers to all our questions.. On Installation day Marcel and Nav provided an extremely neat job which was so much better than the builder's original. They answered all our questions and took the time to really make this a professional job.."

"Helga is most proficient and his professional manner is a great addition to your company."

"Informed me of what he was doing, gave me tips on how to prevent issues, friendly and professional"

"Friendly, considerate, professional service"

"Jose was very detailed. Great guy"

"I like this technician very much"

"They were thorough, polite, & knowledgeable. One tech started off with his mask but by afternoon he did not wear his mask."

"The service staff were professional and asked questions about location of unit before starting the job. My mother was impressed by their service and friendliness."

"From time of original call to the time of the installation was amazingly quick and painless. The two guys who did the installation (names I forget) were fantastic in every sense"

"Very professional, friendly, respectful, on time."

"Your company responded, in spite of the fact that my Aunt's furnace had been serviced in October of 2020. My Aunt is 92 yrs old and she has an unreasonable fear that her furnace is going to catch fire. Your responding has re-assured her."

"Very nice man he worked on the furnace and told my husband what was needed for the furnace he also checked our thermastat."

"Technician was polite, on time and very professional."

"It was a difficult project installing a new furnace and water heater in the basement of our townhouse due to the design of our finished basement. However, all three technicians worked from 8 AM to 8:30 PM in order to complete the work to our satisfaction. It is neat and well constructed and the clean up was 100%. I would have no hesitation in recommending this company for any heating and air conditioning projects. I give them a 10 plus!"

"The tech parked his service van in the middle of a two-car wide driveway and it was extremely difficult to get out... I had to drive on my grass. I didn't ask him to move it because he was already in the basement and I was in a hurry. He failed to make sure the furnace was operational when he left. It wasn't. This resulted in a very cold house and a subsequent service call to fix "loose wires," that were not loose prior to Joe's service and if they were, he should have fixed them then and there!!"

"no"

"A number of different issues needed to be addressed and technician was capable of tackling them all."

"Helge was helpful and provide quick & efficient service"

"Friendly, Knowledgeable,efficient"

"The office let me know the technician would be arriving early. Helge was very friendly and professional."

"Respectful, fast, helped with an issue"

"Pleasant tech. Arrived early. Performed the tune up in good time."

"Courteous efficient and informative"

"Chris was a very detail oriented and patient. He serviced our fireplace perfectly. 20 out of 10 for him ????"

"He came was really nice & very polite he worked on the furnaceand everything was perfecthe really knows his stuff! We built 2 houses & renovated a couple of houses over the years so we have lots of experience with handymen and he was definitely among the best we have had. We would like to have him come for all our work. Im sorry I cant remember his name - he was here on Monday. Please let me know his name-thank you, Johanna Renay"

"very informative, answered all my questions"

"The technician did when he came here to do, was polite and courteous as well as pleasant."

"Tech was professional, courteous and knowledgeable."

"Fast efficient work. Helge explained all steps he performed"

"The sales rep was very thorough in measuring for the new furnace, venting etc. He arrived quickly and began explaining the different variations of units available."

"This was my second time dealing with Abbey Air. The first time, a few years ago, Helge came over. He was very professional and courteous and I would like to thank him retrospectively for his great help. Two days ago, our 13-year-old furnace broke again and we called Abbey Air again. A very friendly technician Eric was sent to assess the problem but this time, he told us that we have to have it replaced with a new one. Doug Cross came over and with his professionalism, patience and good sense of humour, made it easier for us to choose the best furnace for our house. It was pleasant dealing with him. Thank you, Doug. Kane and Kapil did the installation. Excellent team. They came on time, worked neatly and did an amazing job. It was a great experience with them. Thank you, Kane, thank you, Kapil!"

"Issue was fixed. Polite and competent technician"

"On time, poliet"

"Courteous. Explained what was being done. Wore a mask."

"Joe has been coming to our house for several years & we trust him with our service. He is always willing to give us tips and answer questions."

"Quick professional service"

"Have Armor plus plan. Incredible fast service."

"eric and frank came when requested and were very very helpful please give them a raise and/or promotion"

"Everything was prompt and communication was good. I really didn't like that we were going to be charged a trip fee when we just signed up for your maintenance plan and we're giving $500 of business as new customers, but they waived it at our request which I think was wise and fair."

"Excellent service, very polite"

"very professional"

"Service person left without reviewing work he had done with me. He made changes to the temperature of the furnace and the hot water heater without consulting me."

"The problem was fixed."

"-furnace was having issues, called Abbey Air to investigate -Abbey Air technician did very little inspection, showed us rust in our 7 yrs old the furnace and suggested we consider replacing. Charge $99+tax for this. -Abbey Air Sales person sent to quote us for a new system recommending furnace and air conditioner 16k+ -we called a reputable local Oakville company for a 2nd opinion: they fixed the issue for $288 taxes in (and the technician showed great competency when compared to Abbey Air)"

"PROMPT AND PROFESSIONAL SERVICE"

"Very polite and professional"

"Prompt, polite and professional"

"Tech was always respectful of any questions asked of him"

"Same day repair and maintenance, fixed our problem and completed the service early."

"Prompt efficient service"

"The whole team were very helpful. They took a look at my old furnace which was not working and were here the next day to install a new one. I love my new furnace--the heat is much more even in the house"

"Very thorough and willing to answer questions."

"Excellent professional service as always."

"Although the purchase of a new furnace and air conditioner and the rental of a new water heater was not welcome news, the sale and installation process went flawlessly and all the installers that came for the two visits were exceptional in attitude, friendliness, efficiency, cleanliness and customer service!!"

"We had to call on Abbey for a "no heat" call on Super Bowl Sunday...Helge was most helpful and solved our issue quickly and professionally, with seemingly no complaints about having to come out. We were most appreciative for his professionalism."

"Spent 5 minutes = okay with $100 site charge. But 80 on top was ridiculous. Could have charged my 20 amd i would be a loyal customer. No reason to call here again."

"Super friendly and easy going service, yet professional."

"To be charged for a valve replacement that costs in the neighborhood of $50-60 and 25 minutes of time over 255 is a bit much. I find the service plan annually a good value but this particular job was over priced."

"The technician solved the problem."

"Speedy and efficient"

"Tech arrived on time, respectful of my home"

"Chris is professional and knows his stuff, UNLIKE the first technician you sent. I wanted three days without heat for a part I didn't need. Thank heavens Chris fixed everything."

"Good job and quick. Issue is resolved."

"Best service ever! 1 hour & 20 minutes from my first report to problem fixed, on a Saturday night."

"The technician did a good job but there is always room for improvement. However, I to point out I was very annoyed when he insisted my husband put on a mask when accompanying the tech to the basement. This annoyed me, to be told to wear a mask in my own home when neither of us is sick. If this had been me, I would have sent him to the basement on his own or told him to leave. I know it may be your policy but don't insult me. I am not interested in receiving a call back."

"Every step of the process involved meeting with your staff who were very knowledgeable and courteous. They responded to all my questions and at the end when I expressed one concern, everyone worked to resolve my concern. Excellent customer service all round!"

"Eric listened to and answered all my questions."

"Timely, efficient, friendly."

"Both Jason and Helge deserve a 10+. However, Abbey Air did not have the part in stock and as a result we did not have hot water for more than 24 hours."

"Was professional, personable and completed the job. Went out of way to complete the job"

"Prompt, efficient service"

"The installers were professional. They know what they are doing. The explained to me what I need to do if I have to shut off the unit and showed me what they did to the new unit. It was good of them to do so."

"You are proactive about scheduling service appointments"

"He answered all my questions"

"Professional, Courteous & Quick service explained what he was doing and why"

"The tech said the humidifier was working when he left, but the drain pump rand all night so I called back. Next guy came back and said that it was running because the humidifier was NOT working so he hut it off. Very quick to respond to concerns, which was appreciated."

"Furnace had to be fixed 3 times. Brand new furnace should not have to be maintained even with spiders in the furnace room."

"On time/professional/very well organized/ completed the work within the time expected/ courteous"

"Knowledgeable and did the job as quickly as they could"

"Very personal and thorough"

"The technician was friendly and knowledgeable. He explained my furnace's functionality and answered all of my questions."

"I specifically indicated my humidifier wasnt working properly. It still isnt! House is so dry Im getting sparks. So Im not happy with the service!!"

"Thorough job and explained results"

"Always have excellent service with Helge always ask for him. We bought our new furnace and air conditioner because of the service technician Helge"

"got the job done quickly and well! No sharks trying to sell me stuff but I was sold on the knowledge and respect I was treated with. Doug is really good!"

"The technician was pleasant and efficient ;)"

"we have always had efficient and good service over the years."

"Very efficient."

"Nice kid. Had never been to my home before. Tuned the thermostat way up to get furnace working but forgot to turn it off"

"would have been 10, yet when the technician red flagged the furnace somehow disabled the furnace fan (to continue to circulate air). Gladson phoned the technician but could not troubleshoot."

"On time, friendly, efficient."

"Always pointing at things to be repaired"

"Technician was on time, professional"

"They were all very professional, knowledgable, , approachable, and helpful."

"They were courteous, knowledgeable and efficient. They were careful not to make a mess and taught me how to use the humidifier. Todd answered all my questions."

"Technician arrived at the allocated time and clearly explained the work he completed"

"The technicians were great. Safe, knowledgeable, thorough and helpful. The receptionist Catherine (sorry if I got the name wrong) was friendly and amazing to deal with!"

"Salesman was prepared, on time and knowledgable."

"Chris phoned to say when he was arriving, he arrived when he said he would, and he solved the problem quickly"

"The Technician, Gezon, was on time, very professional, polite nd throughly explained the work he completed as part of the regular maintenance schedule."

"Tech, Jose, very capable, quiet, cleaned up well. Good proactive observations about life of the furnace"

"I have paid 300$ plus tax for the part that cost 50-75 dollars. I was promised that the part will be installed on Monday,Jan 25, . When i called on Monday to find out when the technician will come, i was told, that the part hasn't came in yet, and no one knows when the shipment will arrive. I wanted to cancel the service, but was told that i will have to pay for restocking fee. How this is make any sense? The company charges me triple price for the part, and doesn't supply it on time, and demands additional fees for not providing any service."

"Falla and Brock, the installers were very prompt, courteous, and work extremely hard. We were impressed with all the staff. Frank Sanelli is a very big asset to your company, very thorough and patient explaining everything it was a pleasure dealing with him. We will highly recommend your company. All three deserve a bonus for the time and care they gave us"

"Prompt, informative, helpful, friendly and professional."

"Because my technician Chris is absolutely amazing. His skill, knowledge, integrity and manner are second to none. I cant praise him highly enough. He is a wonderful ambassador for Abbey Air."

"very professional."

"Sales and technicians were great"

"It was a home estimate visit, Devon was punctual, thorough and very informative."

"Great service."

"The technician arrived during the time window that we were provided and went to work very efficiently"

"Brendan was very professional and answered all of our questions. He did our yearly furnace tuneup and cleaned our fireplace, and left everything neat and tidy. Even though he had to tell us we needed a new furnace, he had taken pictures of his areas of concern to show us."

"On time, quick and thorough."

"He did not tell me his name first."

"Joe came and fixed the problem quickly and efficiently."

"Very timely response. Technition was very knowledgeable and completed the work in a timely manner."

"Efficient."

"technician was very professional and knowledgeable"

"Very polite, seemed very knowledgeable as I do not know anything about a gas firerplace."

"I had initially called Abbey to address a slow water drip that had started at a elbow joint coming out of the furnace exhaust pipe. When called back to confirm the booking I was asked if I wanted to get maintenance / cleaning for a little more. I agreed. Technician arrived and discussed the problem with the pipe. Said he could not cut, repair or replace the pipe because it was no longer to code. Said the best he could do about the drip was to apply some pipe glue and see if it seals it. I said to go ahead and try that. Before he did that, he cut out a section of the duct work to access the heat exchanger. He called me back down to say the heat exchanger is cracked / shot and the furnace is done and it needs to be replaced immediately, and that this was a serious situation. He showed me what looked to be two hairline cracks and then using a small telescopic mirror showed me what looked to be another hairline crack in a different spot. He had me run my finger down inside the far location where he said there was another crack. I could feel something but could distinguish between a weld or a crack. He said he was locking out the furnace until it was replaced. I requested that he not do that, and to leave it working so I could take time to get quotes and make an informed decision. He said he was unable to do that and was obligated to lock it out immediately. I told him that I have carbon monoxide detectors on each floor, one in close proximity to the furnace room and have never had a CO alarm; neither I or my wife have had any symptoms of CO exposure and said the furnace has never flamed out. He said the only thing he could do was call one of the reps to come to the house immediately to give me options for replacing the furnace, and it would stay locked out. I felt the technician was inflating the severity of the situation to create a crisis that was to benefit Abbey and not myself. The Abbey sales rep did come to the house later that evening and provided a quote and said he had arranged a crew for first thing in the morning to start the work, as I was in a bad situation with no heat. I thanked him for the quote but said I would not proceed until I had 2 other quotes and could make an informed decision. I strongly believe I went 2 days unnecessarily without heat in my house while I did this. I got 2 more quotes and selected a competitor, similar product offering and cheaper price. There are a ton of scam warnings online and in the news about heat exchangers that I'm sure you are aware of. Giving your technician the benefit of the doubt, it is important that they take CO readings, probably even before they start any other work and consider the actual function and safe operation of the furnace before defaulting to a full lockout and crisis. Left me with a real suspicion that tainted my prior positive view of Abbey. The '6' rating means I am giving the technician the benefit of the doubt. Looking over his service history with you, I'm sure you have more insight as to any other concerns raised by other customers, or frequency of diagnosing heat exchanger failures with immediate lockout."

"Good communication re appointment; Chris arrived promptly, and was friendly and efficient. Provided good information re water heater and arranged for followup related to that and we got a callback on that almost immediately."

"Wrong measurements resulted in an outdated filter like the one I had, and two plastic pipes in rec room are not running parallel."

"A problem was found with our furnace. The parts were ordered and it was fixed within 2 days."

"Polite, courteous, explained what was done. Followed Covid procedures."

"Technician was knowledgeable and polite."

"Knowledgeable technician"