Abbey Air Service Experts Reviews

"A problem was found with our furnace. The parts were ordered and it was fixed within 2 days."

"Polite, courteous, explained what was done. Followed Covid procedures."

"Technician was knowledgeable and polite."

"Knowledgeable technician"

"Jason is very friendly and was great with my pets. He remembered to make a cover for our furnace filter and is very thorough."

"professional courteous and cost effective"

"very professional installation technicians - Abdullah and Ash"

"Helge is always very helpful and respectful and only offers repair suggestions or replacement filters when absolutely necessary. He always does a thorough check of our heating system. He goes above and beyond to make sure everythin is as it should be."

"Process seemed to move smoothly and quickly to get furnace restored."

"Knowledge and explanation of the product and services available. Giving is reasonable options for our budget. Respected new covid rules and showed up wearing a mask."

"All the people involved were excellent! Did a great job and were friendly, polite etc."

"Prompt, all questions i asked, helpfull."

"from the Sales person Bill Hube down to the installers the service was excellent."

"Pleasant, polite technician, explained what we needed. A new filter was purchased and well see you next year. Thank you."

"Prompt and respected our home"

"Good job"

"Technician explained observations and made recommendations that were insightful and helpful"

"All of the employees (two technicians, on customer service specialist) were polite, friendly and efficient."

"The team of Devon and the installers were an absolute pleasure work with and I would not hesitate recommend Abbey Air to anyone. Abbey Air should be very proud of their team and the expertise and professionalism they provide."

"I never do business with your Company charging $272.33 for less than 1 Hour work. Recommend it to nobody."

"Very knowledgeable"

"He was punctual, friendly and efficient."

"Polite Understanding Courteous"

"Bill was patient, and very good at describing features and benefits"

"Your technician was very informative and friendly"

"Service Technician Gezon was very professional and provided excellent service and explanations of work performed and needed was very clear and concise."

"Eric arrived on time, completed the check-up on the furnace and responded to my questions."

"Brennan, Marcell and Nav along with the two assistants did an excellent job, They worked continuously to complete the installation in one day and we are grateful. They were considerate and professional."

"Helpful, knowledgeable, proactive, on time."

"All good guys, very polite, respectful, knowledgeable, honest, etc."

"The technician was knowledgeable and pointed out things that had not been pointed out by another technician from Abbey Air."

"Helpful tips provided by technician and suggested water heater replacement and replacement water valve to humidifier."

"polite [I'm a senior] told me what he had done etc left place tidy...everything excellent!"

"Technician did a great job, explained everything."

"Technician did an excellent job."

"The technician was in time & very nice !"

"Gentlemen was not only very responsive but also very courteous."

"Your technician called me downstairs to point out a 2" hole in the vent pipe. Then he said the heat exchanger was 'defective' and he shut down the whole furnace. He glanced at the fireplace from across the room and said it looked "OK" so he didn't clean it. I'm nearly 80 and it was -1" that day and I had no heat through the house. I called a neighbour to ask what to do and he gave me the name of his furnace company. They were here by 11:00, investigated the situation- repaired the hole in the vent pipe, examined the heat exchanger and found it in good working order and turned my heat back on. They gave me a good price to replace the furnace and are now in the process of doing so."

"I am more than satisfied but will never be in surveys really reallysatisfied."

"The technician JOE, was amazing figuring out what needed to be done to fit the part into the fireplace that is a very old model, not one that is often encountered. Joe worked methodically, solving the problems and went above and beyond our expectations for service and customer relationship. When he encountered a final problem with one of the places which should have ignited, he did not quit. Rather he worked overtime, although it was the end of his day on NYE, until he figured out what was going wrong. The solution was amazing since we have never ever seen that part of the fireplace work from when we first moved into this home. He then cleaned it all, and it looks amazing and works like never before. We could not thank him enough for the excellent work and perseverence. It was our impression that Joe takes great pride in his work and saw the problem as a challenge to be understood and fixed. As we said, he will now know too how to fix a similar problem should he encounter it in the future. Joe is a keeper as an employee and should be rewarded for his dedication to your customers and the company."

"Pleasant , efficient and helpful"

"Our furnace broke down on the afternoon of Christmas Day. I called the office on Monday morning around 11:30 a.m. to follow up about the necessary parts. When the person answering the phone found out about our situation, she was able to find the necessary parts in stock and scheduled the technician. By 1:30 p.m. he had the furnace working."

"Technician was thorough in his explanation of the status of the inspection."

"Great service"

"efficient and well explained"

"Friendly, helpful"

"Timely visit, polite technician, I like the phone calls from Abbey Air with heads up notification that a technician is coming on site shortly."

"Gezon, the technician, was very thorough, polite, and observed Covid 19 safety protocols, which is important."

"Kind, courteous, great job during sale and install"

"Not confident the issue will be resolved since the technician said the water heater was performing as it should be. He said there was a part that may need replacing but it didn't relate to the problem. he suggests that we have unreliable hot water because of a plumbing issue. I've checked with a contractor friend. He didn't agree."

"Excellent service technician that explained everything in detail and performed the work quickly. He suggested the Maintenance Plan and I signed up that day. He is overworked as he came after the service window of 5 pm to 7 pm. He arrived just before 9 pm although was very respectful of our time."

"He explained everything he did and why he had done it."

"Very friendly staff"

"I was very satisfied with the service provided by the technician. He was very friendly, polite and informative. He fully explained what he was doing and offered advice on maintainance of my equipment."

"Curtious, friendly, knowledgable, helpful, concerned - I was impressed and grateful"

"Very polite, and knowledgeable mind you, I have no idea what the problem was."

"The installation was done A-one. The technician did however not re-store a fencing in the side yard. Also, a promised reversal of the charge for a service call on Dec. 12 has not been done as of Dec. 27"

"It took 2 visits"

"There was a problem with the new T-stat which the techs couldnt sort out. They rigged up the old one so we had heat but theres a Quality Control problem with Lennox that Lennox need to address."

"Because we are still waiting for a price to repair our fireplace."

"Knowledge"

"I was so grateful that Jason was able to come to the house the same day we called requesting a technician, as we were without heat. Jason was able to determine the issue and we had heat before he left. ??"

"he was very thorough"

"I called and they came within hours. He tech and sales rep were very professional and knowledgeable"

"Courteous. Knowledgeable and he addressed our concerns."

"As always, the technician was pleasant, courteous, and thorough."

"All done as promised"

"He was polite, wore his mask and answered questions."

"Safe Quick"

"Because the problem was diagnosed, the parts ordered and the repair completed. This is the most important thing. The technicians were both also pleasant and informative."

"They worked diligently and answered our questions."

"I was told that the part to repair the furnace is no longer available thus i need a new furnace. I had a new component installed to replace the faulty one. Cost was $200 not an entire furnace costing $5000 or much higher. Abbey air was just after a big sale not to repair and get the sale at a later date."

"Polite, professional, courteous."

"On time appointment. Thorough job done by your technician"

"Its always a pleasure to deal with Helge"

"I am confident my heaters at good for another winter"

"Technician showed up on time, was professional and knowledgable"

"They put in my new furnace next day which greatly appreciated. Abbey air staff were very attentive and capable in their work."

"Joe answered my questions, gave me advice and was quick and courteous."

"There much to do but check a few items"

"Jose found the problem and fixed it and we were able to discuss the problem and a probable fix."

"Your technician was very friendly and professional. I liked the way the office set it up, and the technician arrived on time."

"Helge was very nice to deal with and quickly solved the issue we were experiencing."

"Technician was very efficient and helpful, ready to answer any questions clearly and offer great suggestions."

"Service is always timely, accurately done."

"Friendly disposition."

"Tech that was here was very professional."

"He arrived on time"

"Joe provided outstanding service to our fireplace."

"courteous, efficient and knowledgeable"

"Only issue was the technician arrived an hour late. I had to call and enquire; I think I should have been called and advised."

"The initial call was not clear about the charges. She mentioned 100 dollar, but failed to talk about the additional minimum charge of 199."

"On time, very personable, great service for hot water heater replacement"

"Helge is the BEST!"

"Examined the furnace thoroughly and gave a full explanation of what he found."

"The technician was knowledgeable and efficient of the fireplace being serviced and of the products offered by the company. He provided me with cost saving options."

"Provided an explanation, friendly, clean"

"Helge always does a good job of explaining, and is always on time."

"the agent was courteous and thorough in solving our humidifier issues"

"Good technician .....respectful and reported findings to me"

"Very professional and polite young man."

"Prompt appointment. arrived on time. Christopher quickly and efficiently resolved my problem and provided helpful advice. Signed up for your maintenane plan."

"Technician was flexible and worked around he usual "unique" challenges for access at my home. Was not grumpy about it which is my expectation. Gave me some tips, recommendations. Was generally quick and clean."

"Very professional, helpful, easy to talk to, explained what he had done"

"Eric was friendly and seemed very genuine."

"It was a weekend call, and I was impressed with the prompt response."

"The technician knew exactly what the issue was and was able to resolve."

"Eric was professional and knowledgable-He was easy to talk to and answered my questions"

"He was very punctual and professional"

"Reliable and professional appearance and answers to questions. Professional handling of problem and honest assessment."

"punctual, efficient"

"Prompt, friendly professional service. Very knowledgeable technician, Helge."

"I was just pleased with the service, he had a good attitude, new what he was talking about. & answered the questions I asked."

"Explained conditions of furnace. Was efficient in doing the check."

"Jay was extremely helpful and friendly."

"Technician is very knowledgeable and has excellent customer service skills"

"Always get good service and advice"

"I trust Helga completely and he does a great job every time"

"Professional quick service."

"Eric was very polite and thorough. Our two side fireplace has never looked better."

"Efficient and professional"

"very punctual and professional"

"Satisfied with service (furnace tuneup)"

"Explain everything"

"polite and informative"

"efficient, knowledgeable and helpful"

"Courteous, professional, knowledgeable, quick and efficient"

"Eric gave lots of explanations, answered our questions, very knowledgeable. Wore a mask, and protective boot wear."

"On time and very knowlegable"

"Helge was within promised visiting time, polite, observed Covid 19 protocol, wore shoe coverings."

"Professional and polite technician."

"Jay is very thorough and conscientious while doing his work"

"Very professional technician. On time and efficient."

"prompt, respectful, knowledgeable"

"I am soooo sorry we did not keep the name of our technician, I hope you can match this review to him. Both my husband and I found him to be extremely professional. He went out of his way to explain the technology behind what he was doing as he cleaned our fireplace and furnace. It was clear he enjoyed his work and wanted to share his knowledge. For us that was a bonus and he deserves a commendation for being so informative. AND, our fireplace looks amazing. It was not an easy job because it had not been cleaned since it was installed 20 years ago. The technician made it sparkle and we could not be more pleased. Thank him for us for doing such stellar work. He is a keeper.!!!"

"The diagnostic was/is wrong. I have talked on the phone with a service supervisor to put on hold the part purchase. She said that was canceled. She lied."

"professional approach"

"He went above beyond"

"Eric was thorough and explained all aspects of what he was checking. He also offered suggestions for solving my concerns."

"Friendly and efficient with great communication"

"Quick, Timely, Accurate service, sales, and delivery makes me satisfied customer"

"I paid $200+ dollars to be told that system would require two $600 tests, plus $1,000 in parts and still no guarantee the system would be fixed. Then told best option to pay for an entire costly new system. My system is only 7 years old. Also, the $600 fee to find a leak, but this doesnt make sense. The upstairs unit is working fine, so how could there be a leak? The leak should only be in the problem downstairs unit. Whenever I take a car in for repair I dont expect to be told to buy a new car."

"The tech was very friendly, prompt, and most of all, took great care with PPE. Finished the work within an hour. My fireplace works good as new."

"Greta service and great technician"

"Did not vacuum the unit nor replace the flame sensor . He asked to use our washroom despite COVID ! He did not clean the AC unit."

"Thorough"

"Helge was very thorough and explained everything he did. He wore a mask and was careful inside the house."

"Very professional"

"Gezon was to my house to perform the yearly Furnace inspection. He was on time, very pleasant to talk to, answered all my questions and explained in layman's terms the results of the Home Health Report Card. I have no hesitation recommending Abbey Air and Gezon."

"Joe arrived and asked what the problem was, went to the furress, found what was wrong, ordered the part, came back two days later and installed it. Problem solved."

"Helge has serviced our AC, Furnace and fireplaces several times. He is competent, thorough and pleasant."

"Devon was ontime very polite and very knowledgeable.i would always recommend Abby air.."

"Quick, efficient, professional and provided options for the humidifier pad that was out of stock"

"Joe was excellent in how he arranged the servicing order of the equipment and at the end he asked us if there were any questions and went over some safety tips,"

"Very thoughtful and helpful person"

"Both were very courteous and nice to deal with"

"Fast, efficient and responsible. I had an emergency on a Friday night And the rep was there and fixed my problem within an hour."

"He did a thorough job and was very polite."

"Technician was courteous and professional."

"The technician arrived promptly and effectively completed the service visit including tips for storing the AC unit over the winter months."

"Work was well done and timely.Adam,Pete,Jason and Rob were friendly and knowable. Merchandise seems to be of good quality. When they ran the A/C lines outside some mortar broke away. They told me they were out of patch but told me where to pick it up so I could fix it myself. Not what I expected for the money I paid."

"Technician was on-time, courteous and well informed. Provided a detailed debrief of what he did in the service call, the results and any recommendations."

"I felt pressured to have my water heater bonded for a $92 charge. I only have coverage on the furnace, but the serviceman tagged my water heater after I denied paying him a fee to have the water heater bonded."

"Murray was very thorough and knowledgable."

"Brendon was informative and personable"

"Seemed very good."

"Very pleasant and seem to know what he was doing"

"Service tech, did a great service, and left the fireplace, in good condition, and surrounding work place very clean. And we'll manner."

"The service man answered all my questions"

"Your tech was very helpful with information and friendly."

"Courteous. Thorough."

"Excellent professional knowledgeable and polite crew and sales Rep combo"

"Jose was neat, knowledgeable, and answered all my questions."

"Technician was helpful and professional"

"He seems to do a thorough job, takes care of the detail and is patient and friendly."

"Jose explained potential concerns and seemed to do a good job. Would have been even better if he explained briefly what he did do."

"Great work."

"Thorough overview or options and all questions answered well."

"Only thing that would have made the home visit better would have been to discuss a 110 M BTU furnace rather than the 135 M unit."

"Murray seemed very knowledgeable and experienced technician."

"Murray has been here several times (for annual service checks) and is always very thorough. We know we wont need to think about the furnace or air conditioner again until next time!"

"Murray was easy to speak with and understand. He also shared with us a duct cleaning contact that we didn't know was available."

"Very thorough & informative."

"Explained everything he did and found. Need a new motor and Brendan showed and explained why."

"Tech was very nice and helped address the questions we had."

"Frank was a 10+ The technicians who installed my furnace and a/c were a 9 only because they kept forgetting to close the door to the house as they entered and exited multiple times (to prevent wasps/chipmunks/mice from entering the house)"

"Friendly and professional in his greeting."

"Service on time and attention paid to Covid precautions as well as respect for the home environment."

"Took time to explain everything to Mom who is 87, never rushed us or shrugged off our questions."

"I waited during the service window provided and did not hear from you until 75 minutes later to advise me technician was running late."

"Frank was excellent. Definitely an asset to have a former installer on the sales team."

"Everyone was very professional and courteous"

"Gezon came with a mask on, was polite, listen to my one concern, explained the options to correct the problem, performed the services, left a clean work area all professionally."

"Two technicians arrived. They helped me understand how to change the furnace filter. And they were finished in an hour."

"See the answers below."

"The problem was resolved in an efficient manner, was fixed quickly and everything was explained in detail."

"They were quick, polite and neat."

"On time. Efficient."

"Todd was extremely professional and thorough. We appreciate the service Abbey Air provides."

"They were very thorough and the clean up post job was exceptional!"

"The question we asked on the noise that the hot water heater was making was not answered as we guess this was not his area of expertise."

"They were on time, polite and explained the operation of the thermostat."

"Fast and pleasant."

"He explained things well and gave great recommendations"

"timing,punctuality, precision,working for best advice and offer"

"Very polite and got everything in a good matter"

"Some technical challenges were smoothly and satisfactorily handled. Final job looks good."

"Wonderful clear and patient explanations by Tech."

"The service person was excellent, but he wasn't provide information he needed. He didn't know it was a new install and when it was installed. My name is not George Carrera, it's Jorge Pereira."

"Friendly efficient service .. and patient explanation of work done"

"Service was very good. After the fix everything is working great. I was glad that they did now wait to do a long diagnostic but ordered whatever was needed up front"

"Very courteous ,efficient and taught me some new things about my furnace. Also was nice to see Murray again. Used service my hyacinth when I first got it."

"All Abbey Air personnel (technician, sales consultant, and installers) were very professional. They were patient with our questions and gave good advice. We are very happy with the service."

"good feedback from technician"

"Technicians were thorough, neat and completed the job within the time estimate they gave us"

"They were prompt, neat, answered our questions, and got the job done in good time."

"Technician was very informative in suggesting ideas to maintain the equipment in between servicing."

"Brandon the tech and bill were great. Service was quick."

"customer service"

"Third company we have had look at our project and first person who showed up at scheduled time,understood and was able to quote the job in its entirety. Thank you."

"Though it was a great installed. I took much longer than indicated."

"There is still a part missing from my hot water heater and Chris said he would talk to someone about it and let me know if you were to instal or I should get a plumber."

"Very organized, curious. Worked hard. Job took close to 11 hours and they did not appear to have lunch."

"Seemed to do a thorough job. Showed me examples of what came out of ducts, etc."

"He was well organized and efficient."

"Bill was very informative and explained things so thoroughly. He made me very comfortable"

"Friendly and punctual service at reasonable rates for after hours . The problem was solved with a simple cleaning of parts. One didnt feel that the technician was there to price gauge you."

"Brendan the service technician is very knowledgeable and very helpful."

"Murray was very courteous and professional. A great person"

"He came across a problem, went to the shop and returned with the parts for fix the problem...we appreciate that being done at the same time...no...further appointment needed."

"The technician was thorough and very helpful"

"Frank was very informed and courteous. No sense of high pressure sales as he seemed to be motivated by what would be best for the customer."

"nothing lacks ability to improve,"

"The technician was professional and friendly"

"They were great. Professional and polite."

"Helga was grea infixing my thermotate on the AC which he solved asap He was much apprecited"

"screener got the CITY wrong on the address and after two hours waiting(10-12),I called and I got the standard answer,hes running a bit late but will be there soon. Then the tech(Brendan) called to ask where i live and I said Burlington and he said OH,Im in Oakville by the Ford plant. 36 minutes later he arrived. He,Brendan was fabulous and fixed the problem within 20 minutes and even fixed some exposed wires and caulked around the pipes. He got a very nice tip for going the extra mile"

"We continue to get good service from Abbey Air"

"Murray was polite and serviced our equipment efficiently."

"arrived within the arranged time window. Was polite, efficient, well presented, and very competent."

"excellent technician with a good manner. Now knows house well so only want him to service."

"Jose was very informative and made sure that any concerns were addressed"

"1. I was told the service would be contactless, all done outside but the tech came into the house twice. The second time took off his mask and sat on my sofa! 2. I was not consulted about this monthly auto plan when I booked the appointment. My husband was not aware and signed up for it. I'm assuming the job was done proficiently, although not professionally."

"Personable and effective technician."

"Helge was willing to rearrange his schedule in order to do both a repair to our AC and maintenance on our furnace and AC. He explained everything as he went along."

"Tech described what he was going to do and why then did it"

"Chris always answers any questions I have....very personable fellow."

"Murray was very thorough, pleasant"

"Brendan was professional, very thorough. He outlined everything he was doing and reviewed the services when completed."

"technician on time ,professional, courteous & thorough"

"Marcel gets special thanks for making everything happen and for dealing with the crawl space and attic. Sean, Gladson and every person who helped before and during the installation were very helpful."

"Professional, explained what he did, followed Covid procedures."

"Technician was very courteous and helpful with information I need to know for any potential future problems to look for"

"Didn't provide written quote wanted a go ahead right away as he was going on holiday Gave a verbal quote but to be fair we could of called your office for another rep as he was on vacation"

"Showed when they said they would, phone call before to say on their way, professional and friendly service."

"Brendan was very accommodating and understanding when my dogs insisted on getting near him. Very polite."

"Technician was very condescending on the state of my HVAC equipment but when asked what I should do to improve things, he said I should leave it to the technicians, and was dismissive when I indicated the service was originally scheduled for the spring but was rescheduled due to the pandemic."

"pretty good response technician reaaly wanted to fixmy issue"

"Helge was very professional. When Abby Air called to confirm appointment, I informed them I was very nervous to have anyone in my house. Issues discussed. They explained safety measures technician would take. Helge was very safe and went above and beyond my instructions to make me feel comfortable."

"Pretty fast and efficient, noted what may need to be done to exterior of house to get HRV installed. He has followed up promptly on my emails. Only suggestion is that you might develop standard paper forms which will make reading estimates easier that less chance to have misunderstanding over what quote covers or doesn't. I'm still checking on your reputation, but having human answer phone on weekends is a big plus in my books. Price is a bit high, so quality check important on final decision. Mr. Hube did a good job, but maybe administration needs to do more to give support, like the forms mentioned."

"He was impeccable in his job."

"Joe was very efficient, pleasant and was able to answer our question."

"On time. Call ahead from office. Performed maintenance as arranged. Pleasant and polite"

"Quick service on time"

"Courteous, efficient, everyone is genuinely willing to help"

"Knowledgeable and friendly technician. Quick service"

"He was very polite and easy to talk to."

"All round good service. Polite, friendly, knowledgable, considerate, respectful technicians and support staff."

"The Technician seemed to be more interested in selling a new HVAC vs repair. The fix was simple as I learned from another HVAC company and now the AC works fine."

"Arrived on time,polite and professional."

"Very friendly technician who was able to explain everything to me clearly and efficiently."

"Brendan checked the AC unit (outside), and cleaned it. He also checked everything inside, and gave me good advice about the settings for the system. His manner was pleasant and he was efficient. I was very satisfied with the way in which he checked our system."