Abbey Air Home Services by Enercare Reviews

"good service"

"prompt courteous service; explained service provided"

"Service performed as requested and everything explained to me what was done"

"Joe has been doing the maintenance on both furnace and air conditioner for more than 10 years now and there have never been any problems."

"We were of the understanding that both units (furnace & air conditioner ) were being checked? The service man only had furnace on his work sheet/list! ."

"Professional and know"

"Joe was very thorough and friendly"

"The service guy was great. The manager and the company are not"

"Friendly, expert, professional service"

"Excellent and conscientious service"

"The technician arrived on time and went to work and completed his task in a timely matter"

"Very polite, well informed and helpful."

"Courteous, explained and answered all questions."

"Gezon was very professional, polite and friendly. The work was completed in a timely manner. Gezon was an effective communicator , providing informative details related to the tasks completed."

"Everyone showed up on time, took care to keep house safe and clean and answered all my questions fully"

"Devon very informative, helpful, -no pressure, presented all options and gave honest comments. Brock very engaged in his work and worked steadily without any breaks. Explained the installation well. Took extreme care to keep carpets and workspace clean. The customer service manager that came the day following installation as hot water heater was not proving hot water was abrupt and not very friendly. That is why l only gave a 9 instead of 10."

"No issues. Always reliable service"

"Efficient and clear communication"

"He was thorough and discussed condition of air conditioner and furnace after cleaning and maintenance of the device."

"Helge was professional, efficient and helpful."

"Courteous & polite technicians that completed the jobs well with everything working properly. Went above & beyond. Cleaned up after themselves."

"Great explanations and work performed. Congenial, clean, prompt and efficient"

"Immediate reply to my concerns"

"Very courteous. He did a thorough job."

"Helge is always very efficient and always leaves the area neat and tidy."

"The furnace motor was shot, but Christopher was able to rewire the furnace to enable me to continue to have air conditioning. He ordered a new motor and said the office would call to schedule the appointment. He was also very personable."

"Professional and responded to our questions patiently"

"Very polite and detailed workmanship"

"Technician was very courteous and very informative about my situation."

"The heating/cooling system appears to be small for house; it takes more than an hour to the cooling system to reduce inside temperature by one or two degree F. Our 19 years old system was doing better."

"Technician was extremely professional and courteous"

"Prompt service"

"because YOU ACTED PRMPLTLY"

"Good work, safety conscious, polite, etc."

"Todd is very personable, professional and polite. He clearly explains the purpose of his visit and he completes his work efficiently. It is always a pleasure when Todd services our units."

"The technician was very knowledgeable"

"Very polite, knowledgeable, explained things clearly, and very neat - good clean up."

"He was courteous and efficient"

"very experienced technician who explained what the service entailed and also cleaned out the maple keys at the bottom of the air conditioner ."

"As always Chris is knowledgeable, friendly and explains whats happening on each call in a way I understand."

"The technician was polite and efficient. Excellent service."

"Friendly, courteous and helpful service"

"They were polite, friendly, professional, and efficient."

"Very pleasant good technician! Left no messes"

"The technician was polite, friendly and very professional"

"Prompt and courteous service."

"good knowledge, polite"

"very very quick and excellent and professional services"

"Reps were very professional & efficient."

"I was very impressed with punctuality. Politeness professionalism tidyness. Done everything in one day spotless and perfect."

"Very pleasant and very quick and efficient"

"Nothing stood out as outstanding!!"

"Helge is extremely knowledgeable and he answered all of my questions in a very professional manner. Also he is very pleasant to talk to."

"Mike, Steve, Derek and Falah were friendly, followed saftey measures and worked very hard. They cleaned up and explained everything to us."

"Abdullah is very knowledgeable and friendly."

"Still waiting for our Rebates or word of when they will be in the mail."

"100"

"on time, great services"

"quick service problem identified and fixed on same visit"

"The installers were very good at explaining what they were doing at every step. The only thing that went wrong was we couldn't sign on with the new thermostat, still waiting for reply."

"Right from the original call to set up the appointment right through to installation, all were A-1. Frank was VERY knowledgeable about not only their products but the competitive products and offers. We both used the phrase peace of mind when talking about the Abbey experience. Comfort can be measured in more ways than just the temperature in the room. Week done!"

"Chris does excellent work and knows the equipment very well. He attends to all the details and discusses the results. Very highly recommended."

"Very responsive customer service. Did not sign up because of your pre-authorization payment policy"

"All my questions were answered and the technician pointed out the disadvatages of my current AC equipment."

"Quick and efficient service call."

"Do what they say will do ! Prompt, Professional, considerate"

"Excellent initial response time by Joe, the service technician, followed by sales consultant Frank Sanelli coming by the very same evening to review the many many options, and then the hard working installing team of Steve, Derek and Kapil who did an excellent job the following day of making sure everything was not only installed, but did so with the least amount of physical alterations to the home and cleaned up all trace of their presence (even vacuumed the area in and around the utility room! Very professional from initial call to finished installation."

"Very knowledgeable and pleasant."

"Efficient and explained what it might be causing it"

"Provided good feedback on his service observations"

"Thorough job."

"He kept me informed & summarized when he was done"

"Chris was personable, cheerful and efficient."

"Didn't seem to be too enthusiastic about the job at hand"

"joe is a professional Technician, has a good knowledge and experience, polite, respectable man and respect his customers. And your front disk has a good customer handing and follow up until the service call is done."

"Good Communication with client - punctuality and job explained."

"Job well done and he sprayed off the dirt off the grid of the air conditioner explaining the air conditioning would work easier and last longer."

"The technician took extra time to explain the new screen thermostat."

"Very good"

"Steven was excellent. I can t say that for your overall attention to your after service attention"

"Polite. Informed."

"Todd was thorough and helpful. Explained what he was doing."

"Because he reminded me of the filter, its size for my furnace. And explained what to potentially expect with the a/ c unit that was serviced."

"kepy me informed as to the delay in getting parts and expedited to transportation of the parts"

"Reviewed all results of his check of the furnace and air conditioner with me and explained any questions. Very pleasant person"

"Expeditious polite professional"

"Technician was on time, polite, friendly, thorough and respectful of my property."

"Quality service."

"Arrived early. More than once asked if I had any further questions."

"Met with Gladson July 1, 2021. He explained all options. We agreed on product. He was one of the best sales people I have dealt with and I was a National Sales Manager for a pharmaceutical company for 21 years. He promised installation July 2. 8:30 AM July 2 Todd, Steve and Mike arrived. Completely professional, explained everything in detail, laid drop cloths and went to work, Finished by 3:00Pm. Went through very thoroughly what they had done to make sure all was in order. Totally end to end one of the best 3rd. party experiences we have ever had."

"Everything was completed and followed up professionally."

"Nothing to complain about."

"He great professional"

"Requirements and options were well explained."

"Very knowledgeable and courteous"

"Very courteous and knowledgeable service. Christopher really seemed to enjoy his job, no hesitation in answering all of our questions, and made very good suggestions to better use and enjoy our A/C and furnace."

"Very thorough and attentive"

"Timely, respectful, efficient and knowledgeable."

"courteous and went the extra mile realizing my limitations"

"Friendly knowledgeable efficient"

"Jose was very polite and helpful and answered all my questions. Knowledgeable and professional"

"It's Helga. He is the reason we are loyal to Abbey Air."

"I had to call in a Furnace HVAC company to fix the vibrations on the furnace after the AC was installed. The blower was set too high on the furnace for the AC and had to be lowered. This cost me $125 that I should not have had to pay."

"Arrived during the appt time window as arranged, answered all questions knowledgeably."

"Efficient and business like. Good service"

"On time polite clean uniforms and just got busy"

"Routine Appt had to be delayed b/c of the heat wave-understandable. Visit went very well - very professional, friendly and neat."

"Polite, timely explained what I needed to know in a pleasant manner."

"Christopher is a pro, in both attitude to work and the customer, always correct but friendly and helpful at the same time."

"Arrived on time, answered all questions, cleaned up after installation."

"Technician was friendly and knowledgeable."

"No complaints"

"He was fast and professional."

"Everyone was great.,polite, efficient, courteous, knowledgeable"

"Inwas very comfortable with Bill and his honesty. Inthink he treated me fairly"

"Very efficient and friendly"

"Pleasant, knowledgeable service tech Work done efficiently and in a timely manner"

"1st service appointment was on a Thursday at 3:30. Issue was diagnosed by 4:00. The part could not be ordered on Thursday but had to be ordered on Friday to arrive on Monday. I had to wait until Monday to have the water heater working."

"Very good service snd knowledgeable staff"

"Your response was very quick, showed up on time and provided the services required."

"I was notified the technician was ahead of schedule by the office & he showed up well within the new time frame. He was very knowledgeable & helpful."

"Helge is very familiar with our equipment and is extremely professional and friendly."

"You called before you were coming, showed up on time, friendly, competent, knowledgeable"

"Service was good, technician verified noisy fan which has been a problem since I purchased this unit in his report. Would never purchase this unit again and had it not been for the pandemic and just went with your sales reps recommendation, I would have otherwise shopped for replacement."

"he was friendly and efficient."

"Quick and professional"

"Steve did a great job, took time to explain and answer questions, swapped my air filter, gave the outdoor unit a badly needed cleaning (not sure if past techs did this properly in fact)"

"On time. Professional Thorough."

"very efficient"

"the techninian answered all my questions in a simple and clear manner"

"Very helpful very precise and specially very politel"

"Very professional. Knows his stuff."

"Very polite and efficient"

"Friendly, efficient Explained best renewal option"

"Prompt service. The technician who came to the house was courteous and competent and took the time to explain the situation to both the tenant and to myself. Thanks."

"Fast and efficient. Always respectful and helpful."

"Great customer service and always satisfied with the service. On-time and prompt."

"Abbey Air installed my air conditioner and a Lennox thermostat only a yearv ago and yet you sent your service rep with the wrong replacement thermostat."

"The technician was courteous and answered any questions I had"

"The work was done well, explained professionally, and very courteous. Very satisfied with the service call and results. Will rely on Abbey Air going forward."

"The technician did everything that he was supposed to do."

"nice guy, respected my home, had a mask on"

"Quick, clear diagnosis with good options, e.g. repair vs replace"

"He was very pleasant, and appeared quite capable."

"Steven was very thorough and he explained everything he was doing and why. He was very polite as well."

"From the start, the email confirmation for our appointment contained conflicting information with incorrect appointment times. Rep didn't even show up for the appointment and gave a quote via email without seeing the space. He cited he had a flat tire and couldn't attend the appointment. The cost estimate he provided was extremely high and not even remotely close to other competitors. Perhaps that was due to the fact that he didn't even come to the site to get an accurate review of the home. It appears this type of behaviour / experience has been received by others given the negative customer reviews and warnings from those posted on HomeStars."

"The Customer Service Rep and the Technician were both helpful with my questions and their professional attidudes."

"Very curious very professional and knowledge of furnace and air conditioner was good"

"I pay for a annual service contract and you came promptly, but didn't have parts to fix the problem. This is a big disconnect from the customer's point of view."

"On time, nice and friendly. Worked for some time cleaning/working on the AC Please say Hi to Helge from us"

"Tech was knowledgeable, competent and professional."

"Helge is the best!! Service is excellent."

"The technician took the time to explain his findings."

"Very knowledgeable technician and was very patient in explaining how things work with the air conditioner."

"Gezon"

"faster well done and excellent customer service"

"Everyone I had contact with was awesome. Gladson was patient and very knowledgeable. He made sure I was comfortable with my decision and was very professional. He was quick to respond to my queries by email. Marcel and Nav were fantastic installers! They were punctual and so professional. They worked all day to do a great job. They were tidy and did a great job of cleaning up - it was cleaner than when they arrived! Michael - duct specialist - was very professional and did a great job. He was thorough and very pleasant to deal with."

"Efficient."

"Quick, easy and clean and very fast"

"Good service always from Helga"

"Prompt, professional and courteous technician and service."

"Technician was on time, very through, very knowledgeable, very polite, and accommodating."

"Helge is simply the best. A top-notch technician. Smart, courteous, all-around good guy. We would never use any other technician."

"They were very fast and efficient."

"Frank provided good explanations to our question. The installers took a "can do" approach and resolves some issues promptly and with creativity."

"On time, clean, friendly, helpful and knowledgeable."

"Your technician was very professional in the way he handled the appointment"

"Quick response time and emphatic to my husbands health issues. We feel like weve known Devon for years!!!"

"air conditioner was installed very efficiently!"

"You provided fasr service and fixed the issue on the spot. Helge provided excellent customer service."

"All parties involved: Technician that came in to assess my air conditioner, the sales person who came in there after and then the installers all were very professional, friendly and got the work done very very well."

"Couteous and provided details to questions"

"Great experience from the initial consultation to the installation. Frank spent a lot of time with us assessing our needs and going through our options. The installers were fantastic as well. Great team, very friendly and polite, and followed all Covid protocols. They cleaned up everything nicely and walked us through the work they had done. We already recommended Abbey Air to one of our neighbours who needed a new air conditioner. They had theirs installed already as well!"

"Gazon was very professional in the way he carried himself"

"Technician was thorough and provided answers to questions asked"

"Joe was professional, and patient with my questions."

"The service only required A/C maintenance. Everything was fine and he did a good job."

"Tech forgot to put screws back into AC cabinet after cleaning condenser . Had to tell him this."

"Great service."

"Service was done in a timely manner."

"The technician was polite , knowledgeable and on time"

"The technician was prompt, polite and respectful in my home. I assume he was thoroug in his tasks."

"Friendly, helpful"

"Helge is very trustworthy and seems very knowledgeable about his job. He is very polite and friendly, as well."

"Please see Google Maps Review."

"Helge is friendly, knowledgeable & efficient. We like the fact that we can request the same technician every time. It fosters a positive working relationship where we trust Helge in our home & his skill & honesty in servicing our HVAC line of products which in turn keeps us loyal Abbey Air customers."

"The guy was professional, knowledgeable, personable."

"Helge identified the problem correctly and solved it for us"

"very clean"

"Price quoted to fix fireplace galss$1500 got one price now already for $800"

"We were fortunate that our technician was ahead of schedule so we didnt have to wait around for him. He communicated well with us"

"On time, knew what he was doing, explained work done"

"You were able to set up an appointment quickly for my service. You followed up to advise the service rep was on his way. The rep did a great job while he was here."

"Very thorough and provided very good advice."

"Pricing: wasnt communicated accruated when booking the appt. Service: wasnt given a chance to think abt diagnosis, but the techinician went ahead and fixed it (was a 10 second job). Professional: technician keeps selling me the maintenance plan while i told him i will think about it, and have a meeting to go. didnt throughly check the whole system, and i identified some leaks after the service."

"Chris very through and friendly."

"The office helped me get the earliest appointment possible due to our cooling emergency. The technical did excellent work as always and was a pleasure to chat with."

"Very quick and effcient service."

"Service was done quickly, efficiently, and neatly."

"Gezon was very professional and knowledgeable."

"Was very satisfied with the person who came to help with my issue, they answered a lot of questions."

"He was here less than 15 minutes and had it corrected."

"efficient tidy"

"Service was excellent. I am a new client to Abbey Air. As time allows me to confirm, I am sure my ratings will increase to 10s across the board."

"I always get good service from your technicians."

"Each person from youre company that came to help. Were all ?? helpful, kind, respectful and efficient! Frank was amazing. Waking me through my options and getting is the quickest appointment he could. The technicians the following day were amazing as well. Everyone worked fast, efficient and they were professional! Thank you!!!"

"Extremely thorough and explained everything he did, He also answered every question I had."

"Service tech was very helpful and answered all our questions"

"Amazing as always"

"Great, fast, professional service."

"Joe was very patient and trustworthy"

"Helge is thorough in his work with the result that our furnace and a/c have worked reliably during the years he has serviced them."

"Efficient and very nice technician."

"ONTIME,FRIENDLY AND CLEAN"

"Called around 5pm to address my newly installed air conditioner not turning on. I asked if there is someone who can maybe quickly troubleshoot it with me. I was told that at that time of the day it was only dispatch that was available. An arrangement was made to have someone come over later in the evening. 10 mins later someone called me to tell me that the service arrangement would cost me around $100 to which I promptly replied that no, that is not happening cause you should see in my file that I am part of the ADVANTAGE program. In which case Carolina then informed that I will not be charged for a service that I am already paying for and that someone will be by later in the evening. This was all quite useless to tell me 10 mins after I already made the request and after not bothering to look up that I am an advantage program member. Then after not hearing from anyone until around 10:15pm in the evening I finally heard from the apparently ONLY technician for my area he told me he was on the way after handling another service. A brief chat with him about what was going on with my newly installed A/C he posited that the breaker might not have been turned on when it was installed in December since it was winter at the time which turned out to be true so I cancelled his visit. Was that so hard to have someone troubleshoot it with me as I had originally asked? Is there really only one person who can service my needs after regular working hours? Awful."

"Did the needful work quickly"

"The technician was very nice and answered questions."

"Courteous and knowledgeable. Provided me with required information."

"Joe was great very thorough"

"Good customer service"

"Service tech came same day when I called.tech knew his stuff."

"Knowledgeable ,friendly, courteous service technician"

"excellent service by Helge. Polite and professional."

"I was very happy to see Helge again - he is always in a good mood, works quick and clean! Always a pleasure!"

"Helge is always professional, friendly and knowledgeable."

"Well firstly we spoke to Paul on phone Saturday evening and asked for any visit charges for which he said only any defected parts or service related to it will be charged but that was not true as the technician charged us $98.77/- just to change a filter. We are already in furnace contract for a long time and rethinking our decision if no refund has been issued."

"Falah, Brock and Spencer were friendly, focused and hardworking and did an excellent job removing the old equipment and installing the new."

"Very polite and professional"

"Helge was excellent. Informative, helpful and kept me up to date on every step in the service call process."

"Technician was on-time, pleasant and willing to chat about the equipment. Small adjustments were made just for our comfort which was much appreciated. Having the same, helpful technician regularly is also a nice bonus."

"Been using Abbey Air for years and the service is always top notch"

"Prompt & courteous service."

"Chris always go above and beyond to make our services either furnace or AC are working correctly."

"Technicians easy to deal with. Todd informed me what was going to happen. Downgraded my response as I found 2 air leaks on furnace after they left. I installed metal tape over 3 spots where the air leaks were."

"Because the tech was amazing and did a great job. I will ask for him to do all my service visits in the future."

"Polite, excellent service people."

"As always Helge was very professional and friendly"

"Quick and Efficient service"

"Full explanation of best equipment for my home. Very detailed info to all my questions. Very professional and knowledgeable of hvac systems."

"No issues and all questions answered"

"No I think this is annoying the guy was good - end !"

"I really like that you attempt to send the same technician this makes for a very good customer relationship and trust. Helge is very competent, pleasant, efficient and takes the time to explain the work done."

"Friendly technician"

"On time, very courteous and covid responsible. Very much appreciated"

"He barely did anything, just opened the equipment & told me what parts gonna die soon. It was more digonotid than servicing the equipment."

"Both technicians were professional, personable and knowledgeable. They also made sure to clean up after the installation was completed."

"Helge was prompt, efficient, clean work, polite and considerate.,"

"The service staff, Helge Hetzer, is a true professional. He was ver courteous and respectful from the start. Helge then meticulously looked over the furnace and air conditioning unit, cleaning the equipment carefully and recording all of his measurements. I had the sense that Helge treated this equipment as if it were his own. The inspection was very thorough and Helge took the time to answer all of my questions about equipment on the market today. If I could give Helge a score of 150% that is what I would like to do. I look forward to dealing with Abbey Air for my parents and my own home. You will be in great hands with Abbey Air and their very highly and meticulous and caring staff. I believe they are the best you will find. By the way, I saw the installation of their equipment at my parents house and being an engineer myself, I was very impressed. Just three words - The Very Best. Anthony"

"very friendly informative and did a great job"

"Todd was prompt , friendly and got the job done !"

"- sales rep was not pushy and gave honest answers - technician was efficient - phone rep was extremely helpful"

"Technician was friendly, explained what he checked etc"

"Tech did a poor job. Did not service the air con properly. Complained and was told a manager would call back. No one called. Very dissatisfied. Been a customer for 15 yrs plus"

"Sorry I can't remember the nice technician's name. Everything he did was great!!"

"Service has always been great"

"Arrived a little late - previous job took longer than planned"

"They never stopped"

"Would have been good if visit started with indication 'check-up will probably take roughly x minutes and I'll give you a shout when I'm done'. Felt like I was standing around the whole visit not knowing what to expect."

"Always on time, professional and take the time to explain things."

"Probably the best service people we have ever had."

"Always on time. Great service. Excellent attitude."

"Mr. Hube answered all our questions fully. When I asked to have the exterior siliconed wall outlets covered with cement from the inside basement wall, the request was done the next day. Good service"

"Helge was very informative regarding any questions I had The service is always great, the technicians always friendly and professional"

"Knowledgeable, pleasant service."

"He fully answered all my questions"

"The technician appeared to be lacking training. While performing the inspection of interior part of the system he pried open a solid part of the plenum to view the coil rather than unscrewing and removing a panel (leaving an air leak). I have subsequently taped the area."

"Service person was very respectful"

"Technician was very friendly. Was able to complete all the necessary work without assistance from me."

"Joe was efficient and friendly."

"Friendly, professional service"