Abbey Air Home Services by Enercare Reviews

"Excellent service timing. Friendly and knowledgeable technician"

"Timely response and friendly agent."

"Excellent courteous service"

"service rep was on time, polite and professional."

"Jason arrived on time and was respectful of our property"

"No Bs. Thorough, factual, and no hard sell. Prompt, responsive and honest."

"Excellent response when I called. Lily fit me in even though it was a very busy day. Jose, the technician was absolutely lovely and professional."

"The new thermostat installed Monday is faulty Can't contact anyone at Abbey to have it replaced Help"

"I usually get a call to set up my furnace service and have been as long as i have been a client. Not getting on for 21-22 winter, I didn't remember until mid January."

"Very good"

"Chris took the time to answer all of my questions and listen to my concerns. He even arranged for someone to call me about getting quotes for a new furnace and they called me right away. I was very happy with the work Chris did."

"I received a call ahead so confirm if tech could arrive Tech very knowledgeable"

"Knowledgeable and efficient"

"Timely appointment and efficient service"

"Very helpful in explaining the technical implications of what may need to be replaced in the future."

"Your well trained technicians, their pleasing nature, and their arrving on time make their visits a pleasure"

"Have always liked your service"

"Response was prompt. Technician was very good and friendly."

"The technician was very prompt ,courteous and clean tidied everything. We are very pleased with his work"

"As always, very friendly and knowledgeable."

"Very responsive and professional , called at around 7 am in the morning and had a skilled technician on site by 9:30 !"

"Excellent and helpful service"

"Chris' was on time efficient and courteous. All our questions were answered."

"Punctual, polite, quick and excellent diagnosis of problem, fixed, done! Loved it!"

"Efficient and able to size down on tank."

"the installers took their time and made sure that every little detail was addressed. They went above and beyond what they had to do"

"Very professional and nice technician"

"Technician was prompt, efficient and pleasant."

"Technician very pleasant and helpful."

"Serviceman arrived in timely manner, was very pleasant and afterwards explained his findings."

"Questions answered very well. Polite and helpful. Efficient repair."

"Gentleman was very well mannered. And most helpful."

"See answers below"

"Chris the technician is very knowledgeable."

"On time as always completed job professionally Very pleased"

"Joe was very thorough and efficient"

"On time; courteous technician; wore mask and booties; explained everything thoroughly; timely in the amount of time it took to complete tasks."

"Timely and excellent service."

"The young Tech was efficient, quiet, got the job done, explained the results and left."

"Arrives promptly. Seemed knowledgeable and analyzed the problem. Furnace has been ok since."

"The guy was professional and gave options on solutions with prices."

"The technician came to my house during the day to do routine service. I noticed in the evening that the furnace was leaking water"

"Alex was very professional and even offered solutions for our oversized water heater."

"Excellent communication, professional and answered all of my questions."

"The technician was very polite and explained everything that he had done"

"Service call was responded to promptly. Sales rep was friendly and knowledgeable, and did not pressure into any decision. Installers were excellent. Friendly, courteous, and did a very nice installation."

"Showeed up within an hour of the call and solved the problem."

"The technician was polite and very knowledgeable. He explained what he was doing and asked me on several occasion if I had any questions."

"Technician was professional and very accommodating. My office is located right outside furnace room and he did his best to carry out the service with minimal disruption"

"This young man was very thorough ,answered all our questions and very professional."

"Awesome nice to get service technician who knows his job"

"He was knowledgeable and patient& answered all ?s"

"changed the filter as requested"

"Very pleasant' efficient and answered all my questions quickly and accurately"

"Came on time,detected a problem that could damage my furnace. Another tech returned shortly after rectifying the problem so I would not be without heat"

"Easy booking by phone. Heads up call to let me know when the tech was coming. Safe, friendly, efficient service with everything explained. Easy payment and instant email receipt. When I posted a Google review got a thank you."

"Tech was knowledgeable, polite and quick. Very good job."

"Professional and efficient"

"The technician did a thorough job."

"Alex was thorough, efficient and very pleasant."

"The technician is was very quick to respond and get everything done."

"Joe, Bill, Todd & Stephen were all very professional in their respective areas of service & well above my expectations. While I am vocal about inferior work I believe in recognizing superior performance. Team Abbey Air ticked all the boxes and earned the highest approval rating in my opinion."

"Because I have the same problem 23C in main floor and 17C upstairs in the bedroom. The technician who came to fix the problem was very tired @9 PM and he tried to convince me that the filter is the problem ( filter was changed in June 2021. Which is 6 months exactly. I tried to explain to him but he argued back. We are not Satisfied at all. Above all this we paid over 70$ because he found out that the filter is the problem. This is wrong and We need somebody else to come and fix the real problem that he couldnt figure out."

"Jezon was very polite, helpful and gave me confidence in his assessment."

"I could find no fault in your technicians service! Well done!"

"The tech arrived within the scheduled time frame and was courteous and efficient in his work."

"Frank was excellent to deal with and made sorting out the details easy!"

"The Service Tech was knowledgeable and answered my questions about my humidifier."

"Helga is great, very happy to see him every year for service"

"He was here for over an hour and appeared to do everything he needed to do. The tech from my previous provider, Reliance, were only here for 20-30 minutes. the only issue I have is that prior to the tech coming out, a temp of 72 made the house feel very warm, now we have to move it to 73"

"Still waiting for job report"

"Service provider was very respectful and diligent"

"Chris was efficient, thorough, and personable. Clearly knowledgeable. Also, dispatched quickly by local office. In terms of pricing of replacement parts, who knows ?"

"Got the service I "Expected" from Abbey Air"

"good service when I called"

"He forgot to set back the thermometer and left it at 27.5 - when we thought it to be very warm, we reduced the setting to 21.5! ,"

"He was polite, introduced self. Ensured boots were off. Reported verbally his findings & an email copy sent"

"Guy was super nice & helpful"

"Cam day early, short notice and ended up coming after expected time window. Tech fine just "overbooked" it appeared"

"Worker was polite, went right to work, updated me on one issue with my furnace. He was also clean in terms of coming into the house, using his own mat, etc. *Last year the service man gave me a detailed check list of everything he did. All I got was an email receipt. Has this changed since last year?"

"Helge is so knowledgable, courteous and professional. He has come to my home in the past on several occasions and always identified the problem and fixed it. I can't say enough about him, he is an excellent service man!"

"The fellows were very, very nice and explained the procedure of replacing the water heater."

"Arrived between stated time. Very pleasant, knowledgeable and helpful agent."

"Helge was very patient and efficient. Explained the problem and took his time to fix the issue."

"Helge was very friendly, efficient and he made sure to show me what he was doing and explaining what he found. Second time dealing with Abbey Air, and extremely happy with the service provided."

"The 3 gentleman who installed our furnace, A/C and humidifier were all very professional and thorough. They solved some additional issues that we were not even aware of. All in all, a very impressive team !"

"Polite, caring service staff able to answer all my questions without hesitation or being annoyed."

"Always courteous answers all questions and usually right on time"

"Efficient service person."

"All good. Thank You."

"Chris is always on time and professional. He is an excellent technician ."

"Your technicians were thorough."

"Our service call was moved up due to a cancellation (good news). Technician was pleasant and knowledgeable and the service was completed promptly."

"As usual, very polite and informed. Answered all questions."

"Helge Hetzer did a great job on the furnace maintenance and answered a number of my questions"

"Was expecting a more senior and knowledgeable tech. He could not answer my questions on the HRV, programming the thermostat, etc. I recognize that I asked very advanced questions so he was competent for cleaning/servicing but could not address my concerns. He was very respectful and friendly. I have no issues with him. The issue is that these advanced and complicated systems are going to require highly trained techs, and if you are not fielding them, why would we use you?"

"My furnace was discovered to be non operational on one day and the same day I had a sales associate come by to go over my options and the following day a crew came and installed a new unit."

"Helge is always pleasant, & is willing to answer Any questions I have to ask if he is able. Never leaves a mess. Checks off everything . Very trustworthy."

"Great on time service, very through"

"Always requested Helgi . Nice polite and well respected individual."

"Excellent Sales Rep, he knows his stuff and is great at his job. Im just waiting on one more estimate before I decide on my new furnace"

"Tech was able to provide a cost-effective immediate fix, while discussing other repair options in the event this does not work"

"All, as expected"

"Tech was very thorough and professional."

"Helge is the best!"

"Quick response and dealt with issue fully ."

"Helge is knowledgeable and personable. Answered every question. Though he arrived several hours later than planned, it was not his fault and he completed his tasks methodically and without hassle, despite the fact he had two more calls to make after visiting us."

"Both the the technician and sales associate who visited the house were respectful of the house and people living there."

"friendly service and good advice"

"courteous, good communications, knowledgeable,"

"Gladson did not give me the usual "sale speech". He went directly into the information that I needed and answered my questions in detail. Very efficient meeting without wasting anybody's time."

"Great service!"

"Pleased with overall service."

"Friendly efficient service. Technician appears to care to do the best job. Answers questions in an understandable manner. Very helpful information provided"

"Friendly and knowledgeable. He helped me with my programable thermostat."

"They came in on time and gave us reminder call one day before and called me when the tech was on the way. The job was done nicely and explanation of the work very detailed and clear."

"They did an excellent job while they were here."

"Quick, friendly, knowledgeable and efficient"

"The service provided was excellent. I was kept in the loop throughout the process. My concerns were addressed in a polite and timely manner."

"Very knowledgeable. Fast. Already recommended Abbey Air to others."

"Very efficient and goes above and beyond thorough with the job he is doing"

"They were able to provide the service required and show me what they did. Also recommended some work that can be performed in the near future."

"Technician was courteous, arrived on time, was very thorough, and completed probably the most complete furnace tune up I have experienced in all my time with Abbey air. Hats off to him!"

"The technician was very thorough, explained everything"

"Excellent service and very professional and helpful team."

"professional, clean service"

"Technician was efficient and answered my questions Question 10 = With partnership with Enercare I will have to pay more"

"on time, quick, no additional charges"

"Excellent technician - knowledgable and friendly."

"I was called the day before to change my appoinment because they did not have a technician available for 2;30 on a Friday afternoon. Really on a weekday/ No one? I work too and that is the earliest I can get home."

"Helge is an excellent technician , always feel confident the work has been done properly. Main reason I stick with your service."

"Technician took the time to guide me through all the points on the furnace that had been checked and provided guidance on implications for adjustments. Consulted on replacement of water filter."

"Helge is a gem!"

"The gentleman. Was very nice quick and thorough in performing the inspection test. At the end he explained the tesults and told us the airfilter and humidifier pad were bith in good condition."

"The technition was very professional and came back with the filter we required early on the morning of day 2"

"showed up early, did the job quickly, discussed the condition of my HVAC, and left"

"Tech was good knowledgeable in explaining water saver and use. Could have advised on warranty if product and company policy"

"Friendly and efficient"

"Helge always provides us with very good service, both to our Furnace maintenance, and our Air Conditioning. Punctual, knowledgeable, friendly, efficient, courteous! What more could we expect?"

"Serviceman was very polite and thorough."

"Great service! Sad that our humidifier no longer works."

"Kapil was great. Polite, knowledgeable and did a good job."

"Everyone from Cap the service technician, Devon the sales rep. to the installers Brock and Nav did a very good job. All were personable and honest in the information they gave us. We have been Abbey Air customers for over 10 years and are happy with the services they provide."

"Helgar. He is the only reason I am with you"

"Everything went smoothly n as arranged"

"Fast service and very professional installation."

"Jose was very helpful and answered all my questions."

"Service Technician was early, which was great for me. He was efficient and very courteous."

"Professional knowledge service"

"excellent technician"

"Our tech was outstanding, personable and professional. Got the job done with confidence."

"Service was punctual ,clean, work done very efficiently and well manner technician."

"He was polite thorough and patient. He has serviced our home before and he has always done an outstanding job."

"Jason took the time to walk me through the transition from Abbey Air to EnerCare and the different service plans. Jason also throughly checked my furnace and cleaned my fireplace."

"Tech they sent was in a hoorible mood...he came in not saying a word, did whatever he did and the first thing I know he was gone... I am asking for Abbey Air to NOT resent that technician. He had come once before and also had a bad experience..."

"The young man actually performed the services that Abby Air expects them to do, cleaning the inside and checking all contacts to ensure the furnace is/was operating the manner required."

"Jay arrived and started the furnace and air conditioner annual inspection. Could I received a copy, pdf, through email, of the service report, specifically, the "Work Performed"?"

"Helga is awesome..."

"They did a great job and were very professional. However, they ended up bumping something around the new hot water tank, causing that clanging noise that we noticed. A tech fixed this today. So, other than that, we would have give a 10 rating."

"The technician was very pleasant to us and did a thorough job."

"Fast. Efficient. Gave lots of important information."

"Helge has been servicing us for many years and we trust him completely. Always on time and great service."

"POlite, courteous and kept me informed of condition of my furnace."

"As my furnace was not working, and it was cold, booking my service quickly was most appreciated. Also, the technicians answered all my questions and were detailed on their explanation on the furnace etc."

"Way over priced for minutes of work, cleaning the pilot!!"

"The technician was pleasant, polite, personable and efficient."

"A real PRO."

"prompt service at both my home and office"

"Very helpful. Took the time to answer all my questions and any concerns I had."

"Really nice and friendly guy who explained things to me and answered my questions."

"responded well to our concerns."

"Fast efficient and helpful!"

"Chris has worked on my furnace several times . Arrives on time and with great customer service. Aswel very knowlegeable"

"Devon provided a very clear explanation of the various alternatives available and the pros and cons of each. Falah went out of his way to provide a comprehensive solution including future relocation of AC. Falah and Derick worked non-stop to install the furnace and tankless water heater in the allotted time frame."

"Prompt competent service with a clear "next steps" plan"

"Chris is always prompt, pleasant and focused on customer service. He goes above and beyond to deliver high quality service!"

"Christopher did an excellent job and answered all my technical questions"

"The technician which usually comes, Helge, is simply 'the best': knowledgeable, reliable, personable -- I welcome his twice yearly visits. One major reason I would not change companies providing this service is because I have complete confidence and trust in Helge."

"Young man was very pleasant, and explained things to me."

"The technician provided a thorough inspection and provided detailed and clear verbal report on his findings."

"On Wednesday, October 12, 2021, Abbey Air Installers Marcel, Falah and Derek were dispatched to our home to remove existing and install a new furnace, air conditioner and water heater. They are nice men with exceptional personalities, polite, respectful, kind, concerned, and brilliant at their job and enjoy what they do. I would like to thank and commend them for the efficient and excellent job they did. Reflection of Abbey Air Company on how employees have been treated has been noted. Thank you."

"We experienced great service and appreciate our technicians insights of how to improve our furnaces performance."

"I found that the technician was very gruff and I would prefer another tech in future. At the end of the visit he identified that the sticker was missing from the unit so we could not order parts. I thought there was an issue. I asked if it was safe and if it was working, he said yes it was just fine. I was not interested in a sale or rental and the unit works fine."

"Punctual, pleasant, tidy"

"Technician was open, personable and instilled confidence. He was here for my air conditioner check earlier in the year; I have no issue with him. However I will be switching to another service due to negative experience with technician who responded to service call when my heat went off. I suggested a problem with thermostat; not taken seriously. Subsequently I got a second opinion and indeed that was the issue not that my furnace needed to be replaced. I, by calling another service, had the problem fixed."

"The technician Gezon was amazing! Polite, professional and thorough"

"joe explained the changes Abbey Air is going through and made everything very clear. He is always very tidy always takes the time to explain things to me. Sorry Abbey Air is being absorbed into Enercare. Hope we will still be able to have the Abbey Air employees do our servicing."

"Joe and the consultant were very efficient and explained as they went along and were very personable."

"Your service guy was very good"

"The technician was very nice and explained what was done clearly."

"Marcel and Brett were very polite and efficient. Worksite was clean after installation. Good job!"

"very efficient"

"Technician was on time, professional n his manner and the job was done quickly."

"Work was completed thoroughly and efficiently when the technician was on Site. Rated 9/10 because appointment was delayed by a day, and was delivered slightly outside the agreed to time window but understand this was outside the control of Abbey Air."

"The Service Technician arrived on time and was able to quickly determine and resolve the issue."

"Customer Service"

"Detailed, friendly, knowledgeable technician - surprised that filter was not included in service"

"No one is perfect"

"he took his time and explained everything to me about the furnace and how it worked etc. He told me what he was going to do and told me that the everything good. He explained well about the changes occurring at the company. I phoned the office and they gave further explanations about Enbridge. Am not happy about the takeover by Enbridge !! We have always had Chris who is just great but am pleased with Gezon. So we now have the choice and either is great. o o was good was"

"Timely and thorough service"

"Conscientious work. The crew cleaned up very nicely afterwards."

"Tec was on time, informative and polite"

"Knowledgeable people and work in a very professional manner."

"On time Polite Efficient"

"Seems to have been very thorough."

"Gezon did a very thorough job."

"Pleasant, efficient and courteous worker who answered all my questions"

"Technician is professional, knowledgeable and courteous."

"Jeffrey was on time and was knowledgeable"

"Answered all our questions, very personable."

"service guy very nice Furnace only 12 years old and i am getting some expensive repairs"

"The work was done quickly....and any questions were answered well."

"Gezon was very pleasant and knowledgeable and arrived during the scheduled timeframe. The furnace maintenance was completed promptly. What I particularly liked was he took the time to explain each result of the tests done making sure I didn't have any questions before he left."

"Technicians are very thorough. Always pleased with level of customer service provided."

"From Sales to Installation every one was A 1"

"Came on tiime. Seemed to know what they were doing."

"My husband was very satisfied and said both Marcel & Derek were very considerate and knowledgeable"

"very friendly"

"Tech acted professionally and did clean work."

"A very thorough inspection and Joe asked me if I had any questions and provided extra tips"

"Technician was great ."

"took his time was patient answering questions"

"Well done."

"service was prompt, technician was knowledgeable, efficient, polite, answered my questions,"

"Tech very thorough"

"Excellent service"

"Pre-visit call to let me know service person is on the way. Quality friendly service technician"

"Gezon Coronado was very efficient and friendly. As always the Technician arrived as scheduled and completed the work promptly. He also explained what tests had been run and the results of same."

"Professional service person."

"Very rhorough. Good comunication."

"Fixed problem quickly."

"Excellent service as usual!"

"Very pleasant and willingly answered all questions."

"We needed an emergency service call on a Sunday. The tech arrived with a few hours of our call, figured out the problem snd had us up snd running very quickly. Excellent service"

"Helge Hetzer is such a lovely technician - so professional and friendly"

"The Technician arrived on time was very pleasant, informative and considerate."

"the technician was very friendly and helpful. Answered my questions patiently and provided helpful tips in keeping the equipment safe."

"He was very thorough. Answered any questions and changed my thermostat battery for me as I find it very difficult to take the cover off. He even found it hard to remove the cover of the thermostat. I will make another comment here as there is not any other place to make one. I am bothered by the fact that you keep changing ownership. I just set up a new payment plan earlier this year, different from the plan I had previously and now I get a letter stating that you are being bought out again I would guess and the payment plans and options are changing once more."

"On time/efficient/helpful"

"Replacement filters and UV bulb was not replaced as you forgot to send the parts with the technician"

"Tech was very polite, answered all my questions and provided excellent advice on my system."

"Very efficient, courteous technician"

"Very polite"

"They were very helpful and knowledgeable"

"Friendly, courteous, on time as scheduled."

"Technician was punctual, polite & did a good job."

"Knowledgeable tech, showed up ahead of schedule (after call to OK this). Thorough, prompt, cleaned up area as if he wasn't there."

"On time. Very polite Seemed thorough a d very competent but I hold back on a 10 rating because I dont know outcome of the servicing yet"

"Everything was amazing from beginning to end"

"Furnace installed in a timely manner, techs were polite and discussed various matters with me. The problem with a damper, noticed by previous tech during May service call, was fixed Abby a very polite and knowledgeable tech on Sept 21."

"Very knowledgeable"

"Quietly did his job and gave a full recap when finished - barely knew he was here."

"good service"

"prompt courteous service; explained service provided"

"Service performed as requested and everything explained to me what was done"

"Joe has been doing the maintenance on both furnace and air conditioner for more than 10 years now and there have never been any problems."

"We were of the understanding that both units (furnace & air conditioner ) were being checked? The service man only had furnace on his work sheet/list! ."

"Professional and know"

"Joe was very thorough and friendly"

"The service guy was great. The manager and the company are not"

"Friendly, expert, professional service"

"Excellent and conscientious service"

"The technician arrived on time and went to work and completed his task in a timely matter"