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Abbey Air Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 3,114 Reviews
shelley S.
mississauga, ontario
gwen M.
oakville, ontario
"Professional, explained what he did, followed Covid procedures."
mina C.
oakville, ontario
"Technician was very courteous and helpful with information I need to know for any potential future problems to look for"
aida R.
burlington, ontario
"Didn't provide written quote wanted a go ahead right away as he was going on holiday Gave a verbal quote but to be fair we could of called your office for another rep as he was on vacation"
matt C.
oakville, ontario
"Showed when they said they would, phone call before to say on their way, professional and friendly service."
heather R.
oakville, ontario
"Brendan was very accommodating and understanding when my dogs insisted on getting near him. Very polite."
samantha T.
oakville, ontario
"Technician was very condescending on the state of my HVAC equipment but when asked what I should do to improve things, he said I should leave it to the technicians, and was dismissive when I indicated the service was originally scheduled for the spring but was rescheduled due to the pandemic."
nina K.
milton, ontario
lori C.
burlington, ontario
jacques C.
burlington, ontario
"pretty good response technician reaaly wanted to fixmy issue"
peter A.
burlington, ontario
"Helge was very professional. When Abby Air called to confirm appointment, I informed them I was very nervous to have anyone in my house. Issues discussed. They explained safety measures technician would take. Helge was very safe and went above and beyond my instructions to make me feel comfortable."
ruby W.
burlington, ontario
"Pretty fast and efficient, noted what may need to be done to exterior of house to get HRV installed. He has followed up promptly on my emails. Only suggestion is that you might develop standard paper forms which will make reading estimates easier that less chance to have misunderstanding over what quote covers or doesn't. I'm still checking on your reputation, but having human answer phone on weekends is a big plus in my books. Price is a bit high, so quality check important on final decision. Mr. Hube did a good job, but maybe administration needs to do more to give support, like the forms mentioned."
david P.
oakville, ontario
"He was impeccable in his job."
shelley M.
oakville, ontario
"Joe was very efficient, pleasant and was able to answer our question."
witold D.
mississauga, ontario
brian C.
burlington, ontario
"On time. Call ahead from office. Performed maintenance as arranged. Pleasant and polite"
lloyd L.
milton, ontario
"Quick service on time"
heather M.
milton, ontario
melissa M.
mississauga, ontario
"Courteous, efficient, everyone is genuinely willing to help"
nicole H.
oakville, ontario
"Knowledgeable and friendly technician. Quick service"
kirk W.
brantford, ontario
"He was very polite and easy to talk to."
adele C.
waterdown, ontario
"All round good service. Polite, friendly, knowledgable, considerate, respectful technicians and support staff."
chuck W.
oakville, ontario
"The Technician seemed to be more interested in selling a new HVAC vs repair. The fix was simple as I learned from another HVAC company and now the AC works fine."
heather P.
burlington, ontario
linda G.
oakville, ontario
"Arrived on time,polite and professional."
jason R.
oakville, ontario
"Very friendly technician who was able to explain everything to me clearly and efficiently."
howard R.
burlington, ontario
"Brendan checked the AC unit (outside), and cleaned it. He also checked everything inside, and gave me good advice about the settings for the system. His manner was pleasant and he was efficient. I was very satisfied with the way in which he checked our system."
john C.
oakville, ontario
"Service speed was as good as it gets. Phoned mid afternoon, technician arrived 2 hours later, ascertained it needed new motor and maybe mother board. Had a price within 30 minutes. Decided on new furnace Frank sales was with me by 7pm and returned again at 9pm. Furnace was installed next morning by great crew Todd / Steve. By 1 pm finished and great job of cleaning up."
patricia H.
oakville, ontario
"These two lads also installed my gas hot water tank. They are the best, fast efficient. The best."
douglas A.
mississauga, ontario
mark F.
ancaster, ontario
"Very fast service from diagnosis through consult and installation. Also, the technicians sent to do the installation were very hard working and professional."
daniel K.
mississauga, ontario
"Technician was very courteous and clearly explained what he was doing. He wore a mask and was very respective of social distancing."
ghita P.
oakville, ontario
michael E.
hamilton, ontario
tim G.
burlington, ontario
"I needed a new Air Conditioner. Brendan came to do the repair and was very pleasant. It utrned out I needed a new AC. The installer Aiden was awesome. He was very nice, did tidy work, explained everything. After he finished I thought I had a problem with the new unit. I called Aiden and he returned to my house in 20 minutes and got me straightened out. Then 2 hours later ( 9 pm) he text me to see if the unit was working properly which it was. Aiden went over and above any reasonable expectation on service. 10 Stars here"
leslie C.
burlington, ontario
"we were told the installation would be from 8-10 am. At 8:20 am I called the office and was told the installers were picking up the equipment at 8 and would not arrive until 9:00 am. Installation was not complete until 1:45 pm."
john E.
oakville, ontario
"Efficient, helpful and courteous Technician."
robert T.
oakville, ontario
peter V.
oakville, ontario
"Very Satisfied -Cory is experienced and effective and pleasant to deal with. I only mentioned one issue and that was I would like the service to my Furnace and Air Con to occur early in each season ie Nov for furnace and May for air con. That has now been granted."
christopher w.
oakville, ontario
"Polite - professional - suggested preventative measures - on time and clean."
george B.
oakville, ontario
beth C.
oakville, ontario
"Jose is very good"
bruce L.
oakville, ontario
wayne B.
burlington, ontario
"Very personable and effective technician."
susan V.
mississauga, ontario
chris P.
hamilton, ontario
"Cory has performed service at my home before and is always professional and helpful with the information he provides."
nicholas B.
hamilton, ontario
"When going over the details on the relocation of the furnace which would take a bit of  duct reworking, Frank suggested another associate(Sorry, I forget the name) with a bit more experience when it comes to ducting come take a look and lend his suggestions. Frank said someone would contact me to set up another consultation Which never happened."
stephen G.
oakville, ontario
"I appreciated the prompt service. Staff were great. If the service could have been done in 1 appointment rather than 3 it would have been less disruptive. I suggest that staff ask before using a washroom or at least inform the householder of this in these times of COVID-19 so the householder can do whatever cleanup is necessary so the householder and family feel safe. It is unfortunate that Lennox and Abbey Air do not include labour and refrigerant in the warranty. 5 years is a short time before requiring such major service."
nabil S.
mississauga, ontario
"He did a good job"
tony A.
mississauga, ontario
"Technician was on time, professional, thorough and respectful of premises at all times. Area of maintenance was clean at all times."
robert C.
burlington, ontario
"Very friendly technician. Explained exactly what he was doing and the results of his inspection."
diane T.
oakville, ontario
"The tech clearly was trying to provide us the best servie"
judith M.
oakville, ontario
"Efficient and.polite"
margaret U.
burlington, ontario
"Your agent gave me excellent service, extremely helpful."
thelma P.
mississauga, ontario
"Milan was excellent! He provided good advice on my unit and on how to keep it clean and efficient."
yvonne A.
brantford, ontario
"Very detailed in explaining what he is doing and why"
diane E.
burlington, ontario
judith T.
mississauga, ontario
neil P.
burlington, ontario
jim G.
oakville, ontario
"Tech was very good at providing me with useful information."
mustafa A.
hamilton, ontario
ken C.
burlington, ontario
"Very knowledgeable., put our minds at ease."
gianna M.
oakville, ontario
"My A/C broke down in the middle of a heat wave. I called Devon and he came out of his way to drop by that evening to look at options. The technicians arrived early the next morning (Abdullah (sp?) and Mike) who did a fantastic job in removing my old A/C and installing the new one. They were very professional and kind. On a side note, your after hours emergency line was very helpful as well."
dana B.
burlington, ontario
"Cory provided great tips to cool our upstairs better"
lynda B.
hamilton, ontario
"Cory was very helpful and went out of his way to provide good service"
fernanda W.
oakville, ontario
"My first time dealing with this company. my AC broke down I contacted them at about 1pm and got a call back with an apt for the next day. Brendan the technician arrived at about 11am. I was so impressed with his service. He knew what he was talking about, and extremely friendly. Thank goodness it was just a part that needed changing, Brendan had it fixed within half hour or so, He even hosed down the unit, that to me is going over and beyond. Thank You Brendan, and thank you Abbey Air for your the great service you provided me. I will certainly contact you when the time comes to change for AC and Furnace."
ruth S.
burlington, ontario
"All questions answered with clarity."
margery L.
milton, ontario
"When my A/C quit on May 25th in the afternoon at 4pm you were the only one able send someone on a Friday afternoon. His name was Chris and did a fabulous job. We Hooke up with Frank Sanelli and he put a good package together for me for a new furnace and A/C as both were over 25 years old. Todd and Steve installed the new units on June 8th and did a fabulous job. Everything neat and tidy and they cleaned up everything. I'm a very happy and satisfied customer. GREAT JOB!!!"
michael T.
burlington, ontario
lloyd L.
milton, ontario
"Extra care and attention to getting the unit into top condition."
michelle C.
burlington, ontario
"Abbey Air called to advise Technician enroute. Chris excellent technical knowledge, patience with my questions and providing me with answers and sound advice. There was no fumbling around, he was efficient and tidy. Along with protecting both him and I while wearing his mask."
daniel M.
oakville, ontario
"They worked steady, in brutal hot conditions and were courteous and considerate."
todd B.
ancaster, ontario
janette H.
oakville, ontario
lary U.
oakville, ontario
"The work team was very organized and the job was completed quickly. The water heater vent pipe was upgraded. The work site was cleaned up and everything works well."
leo B.
burlington, ontario
"Cory arrived as scheduled, was polite and quickly provided needed service."
bryan M.
oakville, ontario
"quick response and solved the problem"
oliver O.
milton, ontario
"Frank was very thorough and explained everything in detail."
mike L.
burlington, ontario
"Excellent service and provided valuable information regarding our water heater. We ended up switching our water heater rental to Abbey Air."
joe A.
oakville, ontario
suzanne M.
burlington, ontario
frederick C.
burlington, ontario
bobbi C.
burlington, ontario
kathy W.
hamilton, ontario
"Execellent service, great tips"
renzo P.
oakville, ontario
peter B.
oakville, ontario
"Milan was most efficient and polite."
david B.
milton, ontario
yvonne M.
oakville, ontario
"Top rated service From the office staff who booked my appointment in a timely friendly manner to the amazing service technician who provided additional tips regarding my furnace"
kurt F.
milton, ontario
"Professional and friendly service .. also, very helpful in Q&A"
duncan T.
oakville, ontario
"He was very efficient and helpful."
stefan D.
burlington, ontario
"Service was quick. I got charged for a revenue fee. Have never seen it in my life. Working at a mechanical contractor I have never seen this because we built it into all the labour and material cost. they do not even itemize this itemize the time. Almost 500 dollars for a fuel compacitor. Will not be recommending this or going back. My parents company who they use charged $150 for after hours being re-occurring customers. Just spent 15 K on a water heater and furnace. Think they would give there loyal customers a break on charging them a line item called revenue. Tech was great. I have to buy a new AC and will not be asking for a quote."
dianne V.
oakville, ontario
"Service, as usual was exceptional. Joe is an outstanding service man."
patricia R.
oakville, ontario
robert M.
burlington, ontario
"Very polite, excellent cxustomer skills, very knowledgeable. Very considerate relating to Covid-19 rules (mask, distance etc). Boots off inside door. Arrived on time. Explained what he did and any recommendations. Would like him back in the Fall for the furnace check-up."
patricia B.
oakville, ontario
louis B.
oakville, ontario
"Very Professional; about as touch-free as possible under circumstances. Arrived as scheduled; effective and efficient"
louise F.
oakville, ontario
"I was surprised that the technician arrived at 9:45am when I had confirmed that I would be the first appointment of the day."
dave & meredith J.
oakville , ontario
"Cory was excellent. He noticed a few problems that were not pointed out to us before. He corrected all of them. Gave good explanation without being too wordy. Very personable. Best technician we have ever had."
jim R.
oakville, ontario
"Technician was very knowledgeable and was able to suggest a way the problem could be diagnosed, if or when it happens again. In fact, he had installed the replacement thermostat, a couple of months previously, and noted another error in the settings that I had not noted."
michael B.
oakville, ontario
"Work done on time. Good communication. Kept work area tide. Solved problems. Kept one point as aspirational"
gillian B.
oakville, ontario
"Cory provided excellent service! He was extremely professional, and also very friendly. I felt very confident as to his expertise."
mark O.
mississauga, ontario
"He is good and accurate in details but only one thing he never names his name to me so that I cannot review with 100%."
james R.
oakville, ontario
"Very knowledgeable technician who explained things in simple terms."
kim A.
oakville, ontario
"We are moving out of province so will not be using in future but no problem recommending to our local friends."
nathaniel A.
hamilton, ontario
"The appointment was scheduled quickly and the work was done efficiently"
brian H.
oakville, ontario
"Technician was thorough in his PM work and explanation to me of status of thhe AC unit"
joseph H.
mississauga, ontario
susan H.
oakville, ontario
"Devon was personable and professional. He explained the choices in enough detail to understand but did not use jargon I wouldn't understand."
scott W.
hamilton, ontario
"Personable technician who had time for questions and answered them well."
joyce S.
burlington, ontario
phil J.
oakville, ontario
"I asked the rep some additional questions about the system, and he took the time to get answers by phone and give them to me before he left."
thomas I.
burlington, ontario
graham O.
oakville, ontario
"Helge was very professional, and personable - he thoroughly checked out both the furnace and air conditioner and did some additional water cleaning of the AC without my request. He deserves the highest rating."
lidia M.
burlington, ontario
"Service technician very professional and informative"
shawn C.
oakville, ontario
george A.
oakville, ontario
"Because you company deserves it."
peter H.
oakville, ontario
"The service technician employed effective COVID infection control measures. He (Helge) was through in completing the AC motor replacement and patiently answered all my questions"
gary S.
ancaster, ontario
paul M.
oakville, ontario
"WORKERS DID NOT SWEEP UP/CLEAN UP THE WORK AREA"
gary P.
oakville, ontario
richard S.
oakville, ontario
wayne M.
burlington, ontario
"Bill was very knowledgable and spent time to help us come up with the best system for our needs without pressure. Marcel was excellent and took the time to explain the system and all of his team were very good and professional."
peter K.
oakville, ontario
"Professional servcice"
gerald H.
oakville, ontario
lorna C.
burlington, ontario
diane B.
burlington, ontario
"Brendan was very thorough and took the time to answer all my questions. Very pleasant and friendly."
barb S.
burlington, ontario
"Frank was very detailed and I learned more about my existing ac and furnace. Very professional and a nice guy who knew his stuff"
valerie B.
oakville, ontario
"Helge is always professional, knowledgeable and friendly. We ask for him by name."
paul B.
oakville, ontario
douglas A.
burlington, ontario
george R.
oakville, ontario
"Excellent, professional service end-to-end. Emergency response on weekend from Devon and early arrival on following day to install was a huge relief, given that the owner of the ruptured tank was Reliant who agreed to replace it the following Thursday. HVAC tech and team very competent and efficient (masks would be good though). Overall a very good experience and nice to be in the shower 30 hours from my initial call!"
terilyn M.
burlington, ontario
"All my questions were answered and Corey was very polite and personable but respected the physical distancing and wore his mask"
mary-ann M.
burlington, ontario
"Very knowledgeable spoke well and to our level of knowledge about our system"
chris C.
oakville, ontario
"Service was quick, very clean and answered any questions we may have had"
sylvia P.
hamilton, ontario
"very informative.... answered pretty much what I needed to know"
peter S.
burlington, ontario
"On time happy as usual any very able in explaining what he was do"
michael M.
oakville, ontario
cheol K.
mitlon, ontario
eileen H.
oakville, ontario
"I was satisfied with the install but something was spilled on the road at the bottom of my neighbor's driveway and he is very upset about the mess."
jeffrey D.
oakville, ontario
"Good work by good staff."
veda P.
burlington, ontario
"Gladson Noel was very knowledgeable and honest. He educated us On HVACs without pressuring us. Abbey Air is also quick to respond to issues that arise."
joyce M.
mississauga, ontario
"I would have given a 10 if Milan had the replacement part required with him so a second visit would not be necessary"
heather V.
burlington, ontario
"Friendly. Was familiar with our system. Answered our questions. Knowledgeable and professional"
james D.
oakville, ontario
"Usual prompt efficient service."
peter W.
milton, ontario
"Fast and efficient. Answered questions not entirely related to the A/C and furnace."
george R.
oakville, ontario
"Addressed all issues quickly & professionally, really friendly and helpful with answers to all my questions, thank you so much Joe!!"
ron P.
oakville, ontario
"On time, took care of problem promptly, advised of an additional problem with my BBQ gas line, personable."
don G.
oakville, ontario
"Professional and knowledgeable"
steve B.
oakville, ontario
"Serviceman was wonderful at explaining how the wall controls work. We have cool air again. Thank you!!!"
steven T.
oakville, ontario
"The tech was very professional, very polite and explained everything that he was going to do for the AC service"
jan B.
burlington, ontario
alaa M.
oakville, ontario
lynn O.
burlington, ontario
"He just takes care of business and we answer any of my questions."
irene C.
burlington, ontario
"Excellent service and communication of any questions asked and advice given to us, Helga is a great asset to your company"
george T.
oakville, ontario
nahed H.
stoney creek, ontario
"Very professional and provided service above and beyond. The unit was installed very cleanly and the in-house part of the unit was very well done."
hansine T.
burlington, ontario
"Jason was polite and well informed so well in matter of fact we ended up replacing the furnace and AC."
soul S.
hamilton, ontario
"The technician came but he wasnt really knowledgeable on my model and didnt truly know how to troubleshoot anything. He suggested to clean the motor with a hose for 5min where he charged me $130 for a job that I could have done myself."
sherry B.
oakville, ontario
"Service person was on time, polite, and proficient."
peter S.
oakville, ontario
"Helge always gives the best service; on time, pleasant, courteous,."
mary W.
mississauga, ontario
judy W.
burlington, ontario
richard M.
oakville, ontario
"Milan was very clear in responding to my questions and explaining the running of the furnance/airconditioner."
heather M.
mississauga, ontario
sara P.
burlington, ontario
"The salesperson was very friendly and knowledgeable."
darrin T.
brantford, ontario
"As its brand new I like to wait a bit before doing a survey as you never know what things creep up so I hope you do another one in three months or so. So based on just the experience of the technicians, they were very professional and friendly."
ian J.
burlington, ontario
"After my consultation request your office contacted me very quickly. Gladson called me to book an appointment that afternoon to see us about our needs understanding our A/C has been broken for almost a week. Gladson was very professional and a joy to deal with"
alex M.
oakville, ontario
greg C.
oakville, ontario
"The only minor (very minor) concern was that I was scheduled for between 4 and 6. But, the technician showed up at 6, so I was charged overtime hours. Again, it's a minor concern"
ann R.
burlington, ontario
"Always a pleasure dealing with Cory. He is very knowledgeable and thorough in his work."
imants G.
oakville, ontario
"Very courteous and thorough."
rose D.
burlington, ontario
"did a good job"
jon G.
burlington, ontario
dan L.
oakville, ontario
"I think Joe knows his job very well. I have no issues with the technicians at all. I have a HUGH issue with the administration rebooking appointments for loyal customers."
john B.
mississauga, ontario
"The technicians are great - very professional"
robert S.
oakville, ontario
"He fixed my A/C that wasn't working."
rodger M.
burlington, ontario
"Estimate was thorough and forthright. Installation was efficient."
anne W.
oakville, ontario
"The technicians were very professional. They observed social distancing guidelines. They cleaned up after themselves"
robert M.
hamilton, ontario
"Devon was very patient explaining the whole cooling/heating equiment process. Answered all of my questions."
daniel M.
brantford, ontario
"The whole process was efficient."
kevin R.
burlington, ontario
"Brendan is an awesome tech. Been coming to my house for a few years now and he is great."
dianne V.
oakville, ontario
"We've been with you guys for years and you have never let us down. Joe knew immediately what the problem with the air conditioner was and fixed it right away. Your technicians are amazing and we know we can always depend on you. Thank you Abbey Air. You guys are always 10 across the board. Dianne Visagie Oakville"
patricia R.
oakville, ontario
"Brendan worked creatively to find us a temporary solution. He was very nice and very knowledgeable about the equipment and what was wrong. We bought a new heater from him which he pushed for a quick install and we appreciated given 3 days of no hot water is a lot and stressful right now as there are no options for showers. Everyone answered their phones, followed up and arrived promptly."
peggy F.
oakville, ontario
"Very competent Very polite"
peter H.
oakville, ontario
"Helge is very professional and one of my preferred service technicians. He fully explains everything and offers helpful suggestions. During the current pandemic crisis, he practices infection control better than my health care friends at Oakville hospital"
rajeev M.
burlingto, ontario
mark F.
ancaster, ontario
"Cory took time to explain his findings and provided some money saving tips for operation."
andrew G.
oakville, ontario
cathy A.
oakville, ontario
"friendly and knowledgeable"
don W.
mississauga, ontario
"Late for appointment window by 1.5 hours No call Thought it was cancelled"
karem B.
ancaster, ontario
"Very friendly."
margret andrews A.
burlington, ontario
"The technician is thorough, professional and terrific at explaining what the issues and solutions."
laurel M.
burlington, ontario
"They were very friendly, informative, answered all my questions."
rudy C.
oakville, ontario
"Very basic a/c service. Not much to evaluate."
bill S.
stoney creek, ontario
"Todd and Steve were very professional and explained everything to us. They were here on time and left clean work area."
mike C.
mississauga, ontario
"everything was done professionally"
steve C.
oakville, ontario
"Corey was awesome, explained everything, professional inside, all great."
aljandro J.
oakville, ontario
"Professionalism and above and beyond service"
ken D.
oakville, ontario
"Arrived on time and service was very good. Even arranged for an A/C quote."
simon S.
milton, ontario
"You guys just have good service, always have. The guy that came here is awesome, very knowledgeable and forthcoming with the info"
carolyn M.
oakville, ontario
"Todd and Steve were prompt, polite, and respectful. We hit a few snags during install (which happens), and they explained the issue, and how they were addressing it. Their explanations were concise, easy to understand, and not the least bit condescending, (which unfortunately, happens on a regular basis)."
dharam S.
burlington, ontario
"Cory was so knowledgeable and patient. He wore his PPE while in contact which was reassuring especially during this time. Impressed that you guys are able to operate just as smoothly. Definitely a customer for life. Thank you!"
mike F.
oakville, ontario
"10 for the install, 4 for the appt. Had a 2-4:00 appt. Was told 2:30 the day of and had to make 3d or 4 calls to follow up where sales rep showed up at 6:00. He was a nice guy however."
horace B.
burlington, ontario
"Your representative was very professional. He exmined the airconditioner at my home and gave me a verbal report on its condition. He then recommended installing a new unit and explained the technical specifications. He also took time to give detailed answers all of the questions that I asked."
tom M.
mississauga, ontario
"Technician was t that familiar with the model of mini split that we have. Also was quick to say there was damage due to unbalance when I knew the real reason. Then said we needed other parts. Technician also said if we need to recharge the Freon in the system at some point that it may be easier and less money to replace the whole system. What!?"
david S.
burlington, ontario
"Technician was very polite and knowledgeable."
loretta W.
oakville, ontario
"Helge is always very pleasant and does a good job!"
peter F.
burlington, ontario
"Brendan arrived as scheduled, was polite and professional."
lynn B.
oakville, ontario
"I was extremely impressed with Brendan and the service he provided. From the moment he walked in my home, he was very polite, friendly and knowledgable. He had a mask on when he came in and took his shoes off right away. He explained everything to me and had my a/c working in no time. What a relief! Being a woman who does not know one thing about a/c, I was really nervous that I might get taken advantage of . After all, he could have told me anything and I wouldn t have known any different. In the end, it was a very simple thing and Brendan also gave me a few other interesting facts that I should have been aware of. Thank you so much Brendan for your amazing customer service, I will surely recommend you to any of my family or friends who may need service."
brad C.
oakville, ontario
"Technician was friendly, efficient and helpful."
terry M.
oakville, ontario
"On time and very efficient!"
lawrence B.
burlington, ontario
"Courteous, thorough"
roman N.
burlington, ontario
"Helge is always on time, friendly and explains everything he does."
jay M.
burlington, ontario
lorne W.
mississauga, ontario
"Prompt, courteous and adhered to all the Corona Virus Health and Safety protocols."
elizabeth K.
ancaster, ontario
"I was provided with thorough information, the sales associate was vey professional"
thomas K.
oakville, ontario
"Prompt and efficient"
christine M.
burlington, ontario
"Extremely pleasant technician who answered all questions and went above and beyond to be helpful."
judith M.
oakville, ontario
"Cory explained the process and what he did. He was friendly and professional."
kathleen F.
oakville, ontario
kim M.
oakville, ontario
"Very friendly and explained everything he was doing. Kept distance and wore face mask."
ralph G.
oakville, ontario
"AS always on all previous occasions no complaints ."
ian M.
oakville, ontario
mary L.
oakville, ontario
rui F.
oakville, ontario
rui F.
oakville, ontario
hugh M.
oakville, ontario
"Cory was pleasant, efficient and knowledgeable."
diana S.
mississauga, ontario
steven M.
ancaster, ontario
"Thorough and friendly. Very respectful of social distancing."
david D.
oakville, ontario
joanne R.
oakville, ontario
roger B.
burlington, ontario
"efficient and through"
marion B.
burlington, ontario
nigel R.
oakville, ontario
"I would have given 10 if the tech hadn't left our heating off when he left (it was on when he came), which we only discovered when we became cold"
al mosselaer M.
oakville, ontario
kay W.
oakville, ontario
michael S.
oakville, ontario
"excellent service"
john W.
oakville, ontario
henry K.
oakville, ontario
"happy to see technician wearing PPE."
bryan G.
milton, ontario
"Good service."
robert P.
oakville, ontario
"Very pleased with how Joe managed distancing with the maintenance process for the air conditioning system. He was quick and thorough. Very pleasant."
catherine R.
burlington, ontario
"The technician was polite, clean and seemed honest in his appraisal of the A/C and furnace."
philip P.
oakville, ontario
"Brendan explained to us everything that he did, and evaluated the condition of the equipment as well"
anne C.
milton, ontario
"Chris is so personable hes an asset to Abbey I am so happy with everything"
dave P.
burlington, ontario
"Aiden and Joe installed our new furnace and they were friendly and informative."
rose K.
mississauga, ontario
"Joe is always very thorough and detailed."
alison A.
oakville, ontario
"The time between the call and Joe's arrival was quick and within the time frame we were told. He found the issue and fixed it quickly."
doreen C.
burlington, ontario
"Technician very careful, wore PPE and undertook precautions"
diane A.
mississauga, ontario
"He was great and knowledgeable"
louise H.
oakville, ontario
"Cory was very conscientious and efficient, I have nothing to complain about"
david M.
brampton, ontario
"He seemed very efficient."
judy W.
burlington, ontario
frank S.
burlington, ontario
"On time, fully explained everything - the usual fine service..."
howie W.
burlington, ontario
"Brendan arrived timely with the safety precautions needed, and respected the property and space. Courteous and efficient."
andreas J.
oakville, ontario
john J.
burlington, ontario
"Very personable & friendly. Was knowledgeable. I felt very comfortable with his suggestions & trusted his advice."
sharon C.
burlington, ontario
"The staff always provide detailed explanations and are polite and courteous."
dan M.
mississauga, ontario
betty H.
mississauga, ontario
"Milan was very punctual and prepared with proper Covide-19 safety apparel. He was friendly and efficient and very thorough. An excellent representative for your company."
george A.
oakville, ontario
"Because its the truth, Cory your Technician is very friendly, and knowledgeableThanks again George Alkhas"
glen T.
oakville, ontario
"He was a nice guy, quick and efficient. Knew what he was doing. Also kept his covid-19 distance. My only issue is over the years my renewal date has gone from October to May. It seems when you got taken over I was a customer that fell between the cracks"
jane M.
burlington, ontario
"Helge did a great job given the current circumstances. He was very considerate and implemented Covid protocol."
shelley S.
mississauga, ontario
"Milan was respectful and efficient and answered my questions."
harvey S.
burlington, ontario
"Thorough"
bart D.
burlington, ontario
"Very thorough and friendly as well wore mask and gloves and kept distant"
carl L.
burlington, ontario
robert L.
mississauga, ontario
chris A.
mississauga, ontario
"Service guy (sorry forgot his name) was here at 8am sharp. He seemed honest and recommended a new unit."
trevor O.
mississauga, ontario
jennifer L.
burlington, ontario
"Very knowledgeable and explained things well. Also very tidy."
david C.
oakville, ontario
"Arrived on time, did what was required inside and out. Respected my home."
suzanne A.
oakville, ontario
"We had an A/C tune-up during the COVID pandemic. The office explained the protocol to us to keep us and the technician safe. It was very well explained, and complete and the technician followed the protocol as it was explained. The technician, Cory Greenlaw was very professional and pleasant and took all the added protocols in stride and made us feel comfortable."
len (sidney) J.
hamilton, ontario
"thorough quote, extremely knowledgeable sales consultant and very efficient installation"
donna F.
milton, ontario
"Technician on time, very efficient, clearly communicated everything including all COVID preparation."
jerzy M.
burlington, ontario
"Really nice kid. Knowledgable."
john C.
burlington, ontario
"Everything was good with new Furnace . I wish they would have tested the new AC. Waiting for a nice day now to try it. Hopefully its working well!"
william M.
burlington, ontario
"He persevered in tracking down the source of the noise that only occurred when the furnace was operating. I called Union Gas and they confirmed and fixed .the gas regulator. Helge was friendly, courteous and competent.."
diane D.
burlington, ontario
ross G.
dundas, ontario
gregory M.
oakville, ontario
gary S.
ancaster, ontario
bruce T.
oakville, ontario
"The technician practised social distancing and performed the inspection quickly and efficiently. He gave clear recommendations that I will implement once the AC season begins."
fred B.
oakville, ontario
"The second last time Abbey Air serviced are furnace they installed the wrong size air filter . This was pointed out to me by the tech who came to our home past Thursday who I was very pleased with . He said that this should have been taken care of asap as it is not good for the furnace to have a to small air filter .."
john W.
hamilton, ontario
"Excellent service"
jeff B.
burlington, ontario
"The technician was great, friendly and helpful. Helped with some advice on our water heater as well."
linda costa C.
oakville, ontario
"He was polite and efficient"
carolyn M.
oakville, ontario
joanne V.
oakville, ontario
"Friendly, professional, knowledgeable and efficient"
louise W.
burlington, ontario
"Information provided to all my questions!"
ammar G.
oakville, ontario
"High price"
roger M.
oakville, ontario
"Helge always does a great job and always takes the time to inform of the overall condition of our system,"
dale R.
oakville, ontario
"Very professional"
fitzie J.
oakville, ontario
david J.
stoney creek, ontario
"Hello - unless I am mistaken I already did this entire survey yesterday at about noon ie same day after your tech visit which started at 8am Friday April 24th 2020. So I am not sure why I would then get an email a day and a half later asking me to do the same survey again."
john P.
burlington, ontario
richard M.
oakville, ontario
"On time! As scheduled! Completed job efficiently!"
marie P.
oakville, ontario
"Brandon was polite and went about his business inside and outside."
david J.
stoney creek, ontario
"On time - actually was clearly the first appointments of the day as our appointment was 8am to 11am."
don O.
burlington, ontario
"Thorough job as usual."
donna T.
burlington, ontario
"Quick and efficient. Obviously knowledgeable."
scott J.
milton, ontario
"We woke up Sunday morning to no heat - we were given a very short window and Brendan arrived early. He was great, we had him last summer when our AC wasn't working. Based on the age/condition of the furnace, he suggested we get a new one. He called Bill right away and he was also at our house very quickly. He went over all of the options and we decided to get a new AC unit at the same time. We hope to get Brendan again next time! Also, the guys who installed the Furnace and AC were awesome!!"
charles R.
burlington, ontario
"Frank was totally open with us and explained the differences between the various models. Frank also answered all our questions and made us feel important and comfortable."
thao L.
hamilton, ontario
"The representative is throughout and detail-oriented."
jeff W.
oakville, ontario
gene W.
burlington, ontario
lester B.
oakville, ontario
"Brendan was courteous, practiced physical distancing (particularly in these times of covid-19) and explained in detail the service he performed. He also took the time to comment on condition of all the HVAC equipment."
jose P.
oakville, ontario
dawn F.
freelton, ontario
"We are always happy with your service however Brendan discovered a minor gas leek at our meter while he was working at the Air Conditioner. We were happy that this did not go on undetected."
robert C.
oakville, ontario
doug M.
oakville, ontario
"Tech unable to complete work because of outside temp"
andrew R.
oakville, ontario
"On time. Fixed the problem quickly. Worked safely regarding Corona virus."
terry M.
oakville, ontario
"Quick, courteous"
selin E.
oakville, ontario
"Very professional. Always on time. Especially Chris is quite precise with the information he provides. We feel like he thinks of our safety like a family member."
anne C.
milton, ontario
"Chris continues to be efficient and thoughtful hes an accent to your company"
steve P.
oakville, ontario
"Helge was very efficient and careful to cover his shoes when entering and exiting. He had the air filter needed for the furnace which prevented me from trying to get one form the office as the ones sold in retail (home depot canadian tire) just don't fit the same."
cliff C.
oakville, ontario
"Technician was knowledgeable and polite. Answered all questions. He was social distancing and using sanitizer. T"
randy K.
oakville, ontario
"Fast reliable clean service"
bill R.
oakville, ontario
ralph M.
burlington, ontario
"Brendan was very clear why it was time to change my furnace Gladson was clear on my best options Cory & Helge did a very good service"
patrick M.
burlington, ontario
"Quick to respond to my in initial call, quick to schedule site visit, quick to complete work at my home and all with professional courtesy and friendly customer service."
karla B.
oakville, ontario
"Showed up on time. Finished work quickly as promised."
lisa G.
milton, ontario
"Professional service!"
mark G.
oakville, ontario
ingrid H.
burlington, ontario
jennifer N.
burlington, ontario
"Great sales assistance. And when the installation had some problems (leaking afterward and throttled pressure and delayed hot water), we got fast service to correct the issues."
ann W.
oakville, ontario
"informative,timely,professional"
michael B.
mississauga, ontario
"Quick and friendly service"
mary L.
oakville, ontario
"The technicians and Frank the sales rep were all very professional and explained things very well. I have always had great service from all your technicians."
gerald H.
oakville, ontario
ben J.
mississuaga, ontario
"Did a good job ."
ron O.
oakville, ontario
"Only concern is the Lyric water leak and freeze detection device- not working- mentioned it to Cory- suggested calling Honeywell - did that- was on hold for 20 minsstill call did not get answered- I dont have to waste like that- sensor has never worked properly - did mention this to Corey- believe this is a lemon - can it be replaced?"
laura B.
burlington, ontario
tony L.
oakville, ontario
marianne H.
oakville, ontario
narinder G.
oakville, ontario
"Problem was and still is, some times furnace goes on and off without fan. If we turn off everything and restart, it works. However, the problem is still there including one time this morning."
kelly O.
mississauga, ontario
"Professional and informative"
peter L.
oakville, ontario
kim A.
oakville, ontario
catherine D.
oakville, ontario
"Our service technician, Brendan, whom we have had once before, in the last two years, was so professional, courteous, knowledgeable, patient, kind and helpful with our preventative furnace/fireplace review and cleaning. He provided excellent advice, service and all with a such a positive attitude. I have encountered many service professionals in my years as a homeowner, and never have I had any as exemplary as Brendan. I am well informed, and feel confident in services provided and should new heating, cooling and water tank purchases be made, I know I have truly found a solid match. Catherine Delis, Oakville, Ontario"
mark B.
freelton, ontario
kyle almeida A.
burlington, ontario
"I needed a quote. I was given one in a kindly manner."
jim M.
oakville, ontario
mike V.
oakville, ontario
"Prompt, knowledgeable, courteous, has clients best interest in mind, not trying to oversell, but identifies the value in services provided."
leslie D.
oakville, ontario
"Fast and efficient"
charles K.
oakville, ontario
mr tsui T.
oakville, ontario
chris H.
oakville, ontario
"Technician was right here on time and resolved the important problem area."
gregory B.
oakville, ontario
gloria C.
oakville, ontario
tao Y.
oakville, ontario
"Leo is very professional and made some valuable suggestions"
dave A.
oakville, ontario
ralph M.
burlington, ontario
"Cory was thorough checking and clear explaining the condition of my furnace"
richard M.
oakville, ontario
roger G.
oakville, ontario
"I was very pleased with the work"
mike O.
burlington, ontario
"Received the service that I have gotten used to--excellent !!!!!"
craig T.
oakville, ontario
"Very professional"
terry S.
brantford, ontario
"Told me info i was not sure about"
adriaan C.
ancaster, ontario
"Excellent sale consultant, who is very knowledgeable in the product he is selling, ... thanks Bill."
gary P.
oakville, ontario
"Called to say he was on his way, friendly, helpful, knowledgeable & professional."
helen/ernest D.
burlington, ontario
"Very friendly and knowledgeable staff."
nancy H.
oakville, ontario
"Joe was very informative"
manuel U.
mississauga, ontario
florentin N.
burlington, ontario
"Prompt and professional service"
joan L.
oakville, ontario
"Very informative, not pushy and true to his word. All of the service technicians who visited my home were friendly, courteous & efficient. They went above & beyond in doing their job from Brendan who diagnosed the problem to Todd, Cory & Steve who installed the new furnace & hot water tank."
dave M.
milton, ontario
"Technician was prompt, courteous and professional"
luis S.
burlington, ontario
"Helge was professional and friendly. Helpful and informative"
james B.
burlington, ontario
"Excellent technical proficiency, customer service, courtesy, cleanliness, timeliness, responsiveness to customer questions. Overall very, very satisfied with both sales and technical sides of experience."
nancy O.
oakville, ontario
"Service man very professional."
mary L.
mississauga, ontario
"Jose has been to our home many times over the years & always pleasant & helpful."
william K.
oakville, ontario
"Professional service. Genuinely concerned with solving the problem while keeping the cost to the customer in mind."
susan F.
oakville, ontario
"Your technician was very knowledgeable, courteous and friendly."
adriaan B.
mississauga, ontario
"Came on time, did a good job, gave some advice on buying a new water heater."
mary Q.
oakville, ontario
"reliaable"
james B.
oakville, ontario
melvin B.
burlington, ontario
"Great service with honest and knowledgeable technician"
mike F.
oakville, ontario
"Punctuality"
natalia K.
oakville, ontario
"A very unprofessional visit by Abbey Air technician. The technician's diagnostic of our furnace was absolutely wrong. He put B tag on it without any reason. The furnace has been tested and found to be fine by Union Gas (Enbridge) and Reliance technicians who removed B tag."
arlene M.
oakville, ontario
"The service provided was very professional. The technician was very knowledgeable and efficient. The maintenance was completely in a timely manner. I appreciated the technician providing tips on energy efficiency and continual maintenance."
victor N.
oakville, ontario
"Because Frank was very knowledgeable and helpful"
pat L.
oakville, ontario
"Murray was thorough. He suggested a cost saving by enrolling for a three year term. And he made notation on our file regarding my wateheater"
joseph G.
oakville, ontario
"Chris was very thorough and gave us tips on humidty control and general useful information. He was very pleasant and answered all our questions."
brian H.
oakville, ontario
"Polite , proficient, proactive"
ronald S.
oakville, ontario
"Corey was very thorough, very personable, very informative, very knowledgeable"
joanne M.
oakville, ontario
david M.
oakville, ontario
"Helge is always great; and Devon, who came along this time, was too."
mathew H.
oakville, ontario
"-technician arrived on time, serviced furnace and provided suggestions for new humidifier and water heater. -technician was friendly and professional."