Abbey Air Service Experts Heating & Air Conditioning Reviews

"Brendan was very clear why it was time to change my furnace Gladson was clear on my best options Cory & Helge did a very good service"

"Quick to respond to my in initial call, quick to schedule site visit, quick to complete work at my home and all with professional courtesy and friendly customer service."

"Showed up on time. Finished work quickly as promised."

"Professional service!"

"Great sales assistance. And when the installation had some problems (leaking afterward and throttled pressure and delayed hot water), we got fast service to correct the issues."

"informative,timely,professional"

"Quick and friendly service"

"The technicians and Frank the sales rep were all very professional and explained things very well. I have always had great service from all your technicians."

"Did a good job ."

"Only concern is the Lyric water leak and freeze detection device- not working- mentioned it to Cory- suggested calling Honeywell - did that- was on hold for 20 minsstill call did not get answered- I dont have to waste like that- sensor has never worked properly - did mention this to Corey- believe this is a lemon - can it be replaced?"

"Problem was and still is, some times furnace goes on and off without fan. If we turn off everything and restart, it works. However, the problem is still there including one time this morning."

"Professional and informative"

"Our service technician, Brendan, whom we have had once before, in the last two years, was so professional, courteous, knowledgeable, patient, kind and helpful with our preventative furnace/fireplace review and cleaning. He provided excellent advice, service and all with a such a positive attitude. I have encountered many service professionals in my years as a homeowner, and never have I had any as exemplary as Brendan. I am well informed, and feel confident in services provided and should new heating, cooling and water tank purchases be made, I know I have truly found a solid match. Catherine Delis, Oakville, Ontario"

"I needed a quote. I was given one in a kindly manner."

"Prompt, knowledgeable, courteous, has clients best interest in mind, not trying to oversell, but identifies the value in services provided."

"Fast and efficient"

"Technician was right here on time and resolved the important problem area."

"Leo is very professional and made some valuable suggestions"

"Cory was thorough checking and clear explaining the condition of my furnace"

"I was very pleased with the work"

"Received the service that I have gotten used to--excellent !!!!!"

"Very professional"

"Told me info i was not sure about"

"Excellent sale consultant, who is very knowledgeable in the product he is selling, ... thanks Bill."

"Called to say he was on his way, friendly, helpful, knowledgeable & professional."

"Very friendly and knowledgeable staff."

"Joe was very informative"

"Prompt and professional service"

"Very informative, not pushy and true to his word. All of the service technicians who visited my home were friendly, courteous & efficient. They went above & beyond in doing their job from Brendan who diagnosed the problem to Todd, Cory & Steve who installed the new furnace & hot water tank."

"Technician was prompt, courteous and professional"

"Helge was professional and friendly. Helpful and informative"

"Excellent technical proficiency, customer service, courtesy, cleanliness, timeliness, responsiveness to customer questions. Overall very, very satisfied with both sales and technical sides of experience."

"Service man very professional."

"Jose has been to our home many times over the years & always pleasant & helpful."

"Professional service. Genuinely concerned with solving the problem while keeping the cost to the customer in mind."

"Your technician was very knowledgeable, courteous and friendly."

"Came on time, did a good job, gave some advice on buying a new water heater."

"reliaable"

"Great service with honest and knowledgeable technician"

"Punctuality"

"A very unprofessional visit by Abbey Air technician. The technician's diagnostic of our furnace was absolutely wrong. He put B tag on it without any reason. The furnace has been tested and found to be fine by Union Gas (Enbridge) and Reliance technicians who removed B tag."

"The service provided was very professional. The technician was very knowledgeable and efficient. The maintenance was completely in a timely manner. I appreciated the technician providing tips on energy efficiency and continual maintenance."

"Because Frank was very knowledgeable and helpful"

"Murray was thorough. He suggested a cost saving by enrolling for a three year term. And he made notation on our file regarding my wateheater"

"Chris was very thorough and gave us tips on humidty control and general useful information. He was very pleasant and answered all our questions."

"Polite , proficient, proactive"

"Corey was very thorough, very personable, very informative, very knowledgeable"

"Helge is always great; and Devon, who came along this time, was too."

"-technician arrived on time, serviced furnace and provided suggestions for new humidifier and water heater. -technician was friendly and professional."

"Todd and Ryan were pleasant, efficient and did a great job."

"very pleasant, efficient and helpful"

"Joe was very informative and gave easy to follow instructions for maintenance. It's really important to keep everything maintained so I signed up for the maintenance program so I will not be surprised with issues that can occur due to neglect."

"Cory is a repeat visitor and on every occasion he has taken the time to walk me through the work he has completed; listens to my questions and comments and responds in a helpful and considerate manner. He likes my blueberry jam."

"Very friendly, professional and came through in a pimch"

"Promptness and thorough"

"Technician, Joe, called to say he would be at our house within an hour and a half and he was. This was also on a Saturday. He also fixed our issue and made sure it was fixed before leaving"

"On time done on a timely manner"

"Dry knowledgeable as also understanding of the proper requirement of the issue at hand"

"Service call is always explained. We have seen Helge often throughout the years and he is always very efficient and friendly."

"Tech was very professional."

"friendly, knowledgable"

"Efficient, hard-working and through."

"The service was timely. The technician, Cory Greenlaw, could not have done a better job. He diagnosed the issue quickly. He explained the problem in easily understandable terms and made important furnace and hot water on demand system recommendations. Abbey could not have a better representative of the company than Cory. He was respectful, bright, and easy to deal with. I could not have been more impressed. ????"

"Branden was very helpful and polite"

"murray,was very helpful and was very professional."

"The technician was very thorough and helpful."

"Because when we called Abbey Air everything was done in a professional and speedy manner."

"Very professional, knowledgeable and competent. Listened and observant, accurately assessed problems and patiently shared information so I could clearly understand and feel confident in my decision to buy a new furnace. They were very courteous and respectful. It was nice having both Gladstone and Adam in the first visit. I was so pleased that Adam could come back the next day when the furnace was installed. I had years before bought a furnace in Oakville (probably recorded under Don Macleod on Greenridge Circle). I will continue to market Abbey Air. Thank you. Cora Macleod"

"Took time to clearly explain adjustments made to furnace and why"

"Service Tech was amazing.....polite...helpful"

"Chris, the tech was excellent!"

"Frank is a true professional; articulate, knowledgeable and approachable. We chose a competitor due to pricing for a similar system."

"Very prompt response even though it was Saturday evening. Very friendly and courteous, fixed our issue quickly"

"Quick, thorough and pleasant."

"We received an appointment on the same day as we called for an appointment. Our technician checked everything we asked, and he performed these tasks within a reasonable time and in a courteous manner."

"Tech was able to address our concerns and service the humidifier."

"Technician was knowledgable and polite and effective."

"Jay explained that my furnace was approx 20 yrs old and rusting and I should think of replacing it, also the air conditioner. He and his partner put down runners into the house and basement stairs. Very good."

"Look after him. If he leaves, I go where he goes."

"My technician, Murray is both friendly and professional. He arrived within the specified time frame and throughly completed my furnace check. I also appreciated that he was able to replace my furnace filter even though he did not know to bring a filter. Apparently, he keeps them in the truck for just in case."

"Chris helped me out last summer and went beyond his job to help me suss out a problem. Fixed what he could and explained what I needed beyond his expertise. He came back again in January for a maintenance call and helped me understand the procedure to replace an old hot water tank. Real nice dude."

"Helge is always professional, attentive and does an excellent job. He is knowledgeable and respectful."

"Quick and efficient service"

"They did what they felt was necessary,"

"Friendly and helpful in understanding how to extend furnace/ AC life combined with maintenance program."

"Was here on time, very helpful, polite and professional!"

"Murray was very knowledgeable and helpful with advice."

"On time, job done right & great technician !!!"

"Prompt courteous knowledgeable service"

"Friendly and receptive to my questions"

"He was professional, polite and helpful."

"Sales and installation people where very professional."

"Cory was friendly helpful and seemed genuinely interested in providing the best service."

"Office staff are courteous, helpful, prompt, and just nice"

"Professional, friendly, reasonable, no pressure, easy to do business"

"Quick response"

"PROMPT, EXCELLENT, THOROUGH SERVICE."

"The tech arrived on time, and explained everything he needed to do and outlined everything he was doing including why the machine was taking so long to process the payment."

"he need a part and went directly to Home Depot,brought it back and installed it."

"quick to respond to a call and arrival"

"Everything was excellent. Very friendly and knowledgeable. Showed me everything they were doing and walked through on completion. The only reason for the 9 out if 10 is several dirty foot prints on our carpet to clean up. Not a huge deal just something to clean. Other than that everything was perfect. Thank you!"

"Extremely friendly very thorough"

"Service person was very good. I would have given a 10 rating, but I am still waiting for a call from a service manager to find out whether a wine cellar cooler that I have is serviceable by you or not."

"Knowledgeable, professional and friendly"

"Brendon tried to fix existing equipment before installing new parts. Very polite and friendly and appeared to be knowledgeably"

"Prompt response."

"The technicians caMe on time, Were very courteous and cleaned up after they were done."

"Friendly technician, on time"

"Great customer service from service, Sales and Installation team. Everything was well coordinated. The installation team led by Aden did an amazing job."

"This is the 3rd or 4th time in a row Cory has been the technician. He is well organized and thorough and I like the continuity of having the same technician who has worked on the furnace before and can recall what he did previously."

"Work was done efficiently. Technician was amenable."

"Cory was on time, very polite and was very efficient when doing his job. He then went over the bill with me and explained all of his findings."

"Nothing to add"

"The technicians were superb, worked in a timely manner, explained every move to us and were very polite."

"Service was quick and efficient."

"Murray has always been great."

"Punctuality, service, Answer my questions, cleanliness."

"Answered all my questions And actually has me changing my water tank"

"Chris was very helpful. He resolved the immediate problem with the thermostat then he put the humidifier into proper operation and also provided options to optimize/customize the humidifier and furnace operation in combination. Throughout, he provided excellent customer service with knowledgeable explanations."

"Technicians were wonderful - polite, respectful, efficient. It was a difficult job but not once did they complain and were always pleasant and cheerful. They are terrific representatives for your company."

"Eric was punctual, polite and efficient. No complaints at all."

"Cory was very professional and pleasant."

"The technician solved the problem quickly and efficiently."

"Great print and professional service from initial call to Joes timeliness, experience and efficient service."

"Jose is very personable and competent. And explains the work done and issues very well."

"Helge discovered a natural gas leak that was there on previous visits by Abbey Air personnel but who dismissed it as the smell coming from the water heater pilot light."

"Very friendly tech showed up early and was very professional and curtious."

"the heater had not been maintained. Your rep cleaned it thoroughly and tested it to the nth degree. I am confident the heater is safe to use"

"Fixed the problem quickly. Very helpful, knowledgeable, polite serviceman."

"Friendly, fast, on time"

"Customer Service"

"Quotation was done efficiently and at a time convenient to me, install team showed up on time, and dispite the terrible wet and muddy conditions kept the work area clean, install was completed efficently and very neatly."

"Brendan was very polite, very detailed and thorough."

"Very impressed with Brendan's professionalism and wealth of knowledge. He was able to quickly find the issue with the furnace, explained in details what was the problems and recommended few choices. He let me decide without putting any presure. It turned out that the best choice was to replace the old one and he called the sales consultant Gladson who was very helpful on helping me to choose the right product as replacement. Overall, great customer experience."

"Brendan very thoroughly explained how bad my furnace was - now why didn't anyone before him tell me it was so bad? It had to be getting bad sooner than yesterday."

"A very relaxed yet informative presentation. No pressure ... just information, and the odd laugh."

"Service was thorough, the technician was well organized and careful when he was cleaning the fireplace to ensure that nothing was marked and the area was left clean. In addition to the fireplace, we were also pleased with the servicing of the furnace and humidifier."

"Cory was very polite, helpful and knowledgeable."

"Cory was very thorough in explaining what was done. He pointed out that I have a leak at my water tank shutoff. To my knowledge no one has ever looked at this before. He pointed out where the pipe had been taped and exactly where the problem was."

"I professional, pleasant, explains well"

"Excellent service. Jarred was thorough in his work and explained the service completed."

"Tech listened to my concerns and took the time to fix the problem. I didnt like using my fireplace because of the smell it produced. He troubleshooted and kept me updated as to his findings. He correctly diagnosed problem and for the first time since moving in 2.5 years ago I now enjoy using my fireplace. He cleaned it and set it up that it looks so much better when on."

"excellent service"

"Helge is very efficient, helpful and very pleasant. He answers all my questions and addresses any issues I have."

"The servicing of the furnace was fine but the technician did not bring the documents that show that the equipment is covered by a Plus Maintenance Agreement. We had called a month before for some documentation and were told that it would be be provided when the furnace was serviced."

"Polite, knowledgeable and helpful technician!"

"I had my fireplaces cleaned and Joe did a great job!"

"Courteous"

"Joe is simply the best!"

"This is why I have been a customer for over 20yr"

"Very professional and nice technicians. Neat installation. Thanks"

"Professional, efficient and everything explained"

"The service people were very nice and the job was done well but the length of time was longer than I expected but the furnace is very good."

"Always nice. Moving and have recommended Abby Air to the new owners. Abbey Air doesnt service the area where we are moving to so wont personally be continuing to use the service."

"Cory arrived on time and did an efficient job on my furnace an humidifier. He found and quickly fixed an issue that I was unaware of and changed the humidifier pad. He was friendly and personable. It was a very positive experience overall."

"Very pleased with the attitude and professionalism shown by Brendan."

"Milan was very knowledge about my heating system. He answered all my questions. I was very pleased with his service."

"Very professional, helpful, giving advice on our furnace. very polite and kind."

"The installers were amazing and did a great job."

"Servicing was done, as expected, and everything was explained to me satisfactorily. Advice was offered to better care of the system."

"Technician prompt, courteous and thorough."

"Technician was on time, friendly and courteous."

"thorough service, overview of issues and fixes"

"technician was very professional"

"Excellent service as always"

"On time....courteous........as far as I can tell,efficient"

"Always informative"

"The young man who came to service the furnace nce was very good, polite and did a great job"

"Very professional and clear on the job he performed"

"Polite and on time. Pleasant personality. Checked everything out and was very informative."

"Helge is a most competent, personable and professional technician. we are always pleased with his service. He is a great asset to your company."

"Tech on time, friendly, and efficient. Also, indicated needed changes for filters. Further, we were delayed getting home and he waited for us to arrive."

"Jarred was prompt, efficient, friendly and knowledgeable."

"Corey is very thorough and efficient in his work."

"Prompt professional service, less than 12 hrs from the initial call we had a brand new furnace!"

"Very thorough"

"Polite on time Both of my daughters also use this service for their homes ."

"Polite and informative"

"Was satisfied"

"Everything was done quickly and exactly as I wanted and expected."

"Jarred, was very thorough. I left him a note on concerns, he followed up and left a response. It was great to get the feedback."

"The technician was knowledgeable and all about customer service. Great experience."

"professional, knowledgeable.... thoughtful."

"They acted quickly, efficiently and professionally"

"Technician arrived on time, was neat, presentable, personable, and communicative"

"Tech was very personable"

"On time, courteous and friendly."

"Service excellent, techs were friendly, informative and very helpful, their installation and service were excellent"

"Was happy technician was able to come out within an hour of my call on Tuesday mid evening - he was polite and knowledgeable but didn't have the part needed. I received a call the next morning advising the part was out of stock and would not be available until Thursday. My profession is fulfillment and distribution so I questioned if it was possible to try to find the part in stock at another dealer. I was told again it was out of stock - I have an 81 year old mother in the house all day so there was no way I could leave her in a cold house all day. I asked to speak to a supervisor - after some more pushing she agreed to check around and called me back within 10 minutes to say she found the part in Brampton. I would have given the service a 10 had the effort been put in to find the part before telling me it wouldn't be available. Overall everything worked out and I am very grateful the part was found and we did not need to spend another night in the cold."

"Dealt with the issue, answered my questions and then some."

"Call was placed around 9pm Sunday night and they arrived timely. Technican could not find a reason for the alert to be issued. Did several test to verify the system is operating fine."

"I have been a long time customer with you and your service is outstanding!"

"Best job yet done on our fireplace. Looks beautiful."

"Honours appointment and solved the issue."

"Very thorough, courteous, and good at explaining what was being done."

"Brenden showed me the oxygen and carbon dioxide levels in my home which was in excellent range in my home. I was impressed. I feel very safe in my home with your equipment that you installed and maintain. Brendan is very thorough and informative. He is great at his job."

"Overall, Glad was great to deal with, answering all of our questions promptly and in writing. As well, the installers were very good."

"Very quick and pleasant"

"Excellent service. Excellent job done"

"Technician arrived within prearranged time window, was pleasant and explained everything that he performed on the furnace."

"Furnace fan settings were installed incorrectly Air conditioner was disabled by technician attempting to make furnace more efficient"

"Explained what they were about to do. Finished on time no damages left everything clean"

"The most thorough and comprehensive service ever received."

"He was very polite, informative and friendly."

"Chris and Devon were punctual, and very professional."

"Tech was on time. Very courteous and polite. Spoke very well. Explained what he would do. Very respectful of our home. I worked in various industries where you live or die by customer service and Jarred was awesome."

"Helge is always punctual, professional & knowledgeable. Friendly & helpful."

"Good customer service skills and explanations"

"Knowledgeable staff that instill confidence and every decision we made."

"Courteous and professional service"

"First appointment was rescheduled as tech busy on emergency call."

"Technician was efficient and knowledgeable, also explained what he was doing as the inspection progressed"

"The engineer was courteous, informative and direct."

"The technician did a great job of cleaning up some of the silicone and taping done by the previous technician as well as doing the service for the furnace. He cleaned up well after all of his work was pleasant and personable."

"He did a great job with our HVAC system ensuring it was optimal for winter"

"I am wondering if the service man did or did not vacuum the furnace, as I did not hear an vacuum at all. I myself did not go down the stairs as I am disabled, but have good ears."

"Overall, the appointment was efficient and good"

"Your crew Marcel, Kane, and Ryan, did an excellent job. They were professional, polite, and tidy. They worked very hard till well into the evening, I didnt see them take any breaks. More importantly, their installation is like a piece of art, the way they hid all the mechanicals in the ceiling."

"Didnt receive summary of work performed. Normally I receive a yellow copy."

"Chris was polite, professional, diligent and completed his work thoroughly"

"Good service and personable"

"Technician was efficient and courteous."

"The technician was very thorough and helpful as we had other questions regarding a recently installed furnance which he answered"

"Still waiting for follow up call about parts availability. Have not heard a word in almost 2 weeks. Thankfully it's my gas fireplace and not my furnace. Did you forget about me ??"

"Technician was professional and knowledgeable"

"An efficient crew that did quality work. A thorough cleanup when they were finished."

"Cory answered all my questions and explained What he was doing. He also explained future options without any pressure sales techniques He was friendly and polite"

"Brendon was courteous and professional"

"we were very pleased with their attitude, covering carpets, and they were professional and extremely pleasant. One day later water working very well and if this continues we will be extremely pleased with the job they did."

"Most courteous and helpful ]in answering questions"

"We have been Abbey Air customers for decades. Brendan arrived promptly for our scheduled furnace check, was very personable and professional. Inspection was completely thoroughly."

"Knowledgeable, friendly, thorough, explained everything well, overall great service"

"Cory answered all my questions and took time to explain everything I wanted to know."

"The service seemed thorough and professional, and information given clear and complete"

"He was on time, knowledgeable, efficient."

"Brendan is a great guy, very knowledgeable and explains clearly the issue."

"While scheduling the visit used to take 2-3 weeks max, now takes more like 4-6, even when calling earlier in the season. That said, when they arrive, in our case Jarred, the work is performed professionally, with utmost respect for our home, taking the time to answer questions, explain things and go over the service call details with me. This is the second time Jarred had performed our semi annual service and we are absolutely satisfied with his service. Thanks Jarred!!"

"Technician is very thorough & explains/answers my questions in a way that is easily understood."

"The lead person involved in the furnace/air install seemed hardworking and capable, but his two assistants seemed much less so - possibly just too young and inexperienced?"

"Reliable and thorough as before"

"Cory was very knowledgeable and courtous"

"On time, great work, honest technician"

"Corey was incredible and very helpful"

"Brandon was thorough. Very informative. And very friendly"

"Your Technician are always very nice and know what they are doing. Cory was very informative and a pleasure to have in our home."

"He was very professional and answered all my questions as well as offering tips to maintain my furnace and tankless water system."

"Brendan was very efficient and professional."

"Brendon was very courteous and helpful, providing valuable suggestions on maintaining my existing equipment and improving functionality."

"Chris was incredibly well-versed on all things related to my air handler system! Intelligent, polite, considerate and superior social skills are just a few of his many talents."

"Promptly arrived and assessed on a Sat afternoon. Took steps to solve in minimal time."

"On time Courteous Quick"

"He was very patient with me being there while performing his tests. By doing so I avoided he could turn on the humidifier since we have issues with condensation in the winter. Also he was helpful in directing me on the type of furnace filter, 1500 being the right one."

"Thoroughly completed work"

"Fast and friendly."

"Technician explained the problem and was rectified. Unit was functioning well and Brendan Nuns will reschedule yearly maintenance service earlier than the appointed date. Do we get some discount for the repair and maintenance? Brendan will try to give us a quote for the water heater being rented from other company."

"Chris the service tech is excellent. Very professional. Great customer service."

"Helge was amazing and very thorough in his work. He explained what he was doing and did a great job."

"On time, professional, helpful, never leave a mess."

"Technician was prompt, knowledgable, and very informative with any questions raised."

"Quick service, friendly technician, explained the problem thoroughly"

"Tech was friendly, fast, and efficient. Brought a new filter without being asked, and tested our hot water temp to see how that was, although not required."

"Milan was very professional."

"Received a call just before tech arrived to inform me of arrival time. Tech completed work quickly and efficiently. Tech also noted a couple of recommendations not related to furnace for consideration and provided estimates for those."

"Courteous and efficient. Apologetic about the delay in arriving on time due to unavoidable issues. The office also called to let us know there would be a delay."

"It was Good"

"Milan was very professional in his approach and pleasant to deal with"

"Helge is always prompt, courteous and knowledgeable about the products and provides on how to maintain our equipment. However, would like staff to put booties on over shoes as just had carpets steam cleaned."

"Helge was on time and expalined all his work and left our home in a very clean environment he knows his business"

"Because the tech was amazing. I have done many tune-ups with Abbey Air and this was the only tech that took the time to do a proper and thorough tune-up. I now realize that the other tune-ups I received were not very good in comparison to the tech on this visit. Great job he did."

"The Technician provided a very detailed over view of my service"

"Professional and very is to talk with and have things explained and all questions answered to our satisfaction"

"It is a pleasure to have a first class professional like Helge service our equipment."

"Very fast friendly service."

"Cory was very professional and also very friendly. He reviewed everything with me, and also advised me about my hot water heater, which I am now having replaced with a new unit from Abbey Air."

"Arrived promptly,very courteous and professional Took time to explain and answered all questions, Cleaned up after job completed"

"Helga always does a great job."

"Quick and efficient service"

"From start to finish, Helge and the job he did was outstanding."

"Milan was very professional and provided adequate information on the work he carried out for me."

"Joe is alway the best"

"Everyone was very friendly and professional. I felt like Gladson really wanted to make sure we maximized our rebates and not to waste time fixing one thing when the furnace and AC were also old and would likely die soon."

"Bill is a very knowledgeable and professional person"

"Cory was very friendly and helpful and took the time to answer all my questions"

"Courteous staff and prompt service"