Abbey Air Service Experts Reviews

"Helge is always very pleasant and does a good job!"

"Brendan arrived as scheduled, was polite and professional."

"I was extremely impressed with Brendan and the service he provided. From the moment he walked in my home, he was very polite, friendly and knowledgable. He had a mask on when he came in and took his shoes off right away. He explained everything to me and had my a/c working in no time. What a relief! Being a woman who does not know one thing about a/c, I was really nervous that I might get taken advantage of . After all, he could have told me anything and I wouldn t have known any different. In the end, it was a very simple thing and Brendan also gave me a few other interesting facts that I should have been aware of. Thank you so much Brendan for your amazing customer service, I will surely recommend you to any of my family or friends who may need service."

"Technician was friendly, efficient and helpful."

"On time and very efficient!"

"Courteous, thorough"

"Helge is always on time, friendly and explains everything he does."

"Prompt, courteous and adhered to all the Corona Virus Health and Safety protocols."

"I was provided with thorough information, the sales associate was vey professional"

"Prompt and efficient"

"Extremely pleasant technician who answered all questions and went above and beyond to be helpful."

"Cory explained the process and what he did. He was friendly and professional."

"Very friendly and explained everything he was doing. Kept distance and wore face mask."

"AS always on all previous occasions no complaints ."

"Cory was pleasant, efficient and knowledgeable."

"Thorough and friendly. Very respectful of social distancing."

"efficient and through"

"I would have given 10 if the tech hadn't left our heating off when he left (it was on when he came), which we only discovered when we became cold"

"excellent service"

"happy to see technician wearing PPE."

"Good service."

"Very pleased with how Joe managed distancing with the maintenance process for the air conditioning system. He was quick and thorough. Very pleasant."

"The technician was polite, clean and seemed honest in his appraisal of the A/C and furnace."

"Brendan explained to us everything that he did, and evaluated the condition of the equipment as well"

"Chris is so personable hes an asset to Abbey I am so happy with everything"

"Aiden and Joe installed our new furnace and they were friendly and informative."

"Joe is always very thorough and detailed."

"The time between the call and Joe's arrival was quick and within the time frame we were told. He found the issue and fixed it quickly."

"Technician very careful, wore PPE and undertook precautions"

"He was great and knowledgeable"

"Cory was very conscientious and efficient, I have nothing to complain about"

"He seemed very efficient."

"On time, fully explained everything - the usual fine service..."

"Brendan arrived timely with the safety precautions needed, and respected the property and space. Courteous and efficient."

"Very personable & friendly. Was knowledgeable. I felt very comfortable with his suggestions & trusted his advice."

"The staff always provide detailed explanations and are polite and courteous."

"Milan was very punctual and prepared with proper Covide-19 safety apparel. He was friendly and efficient and very thorough. An excellent representative for your company."

"Because its the truth, Cory your Technician is very friendly, and knowledgeableThanks again George Alkhas"

"He was a nice guy, quick and efficient. Knew what he was doing. Also kept his covid-19 distance. My only issue is over the years my renewal date has gone from October to May. It seems when you got taken over I was a customer that fell between the cracks"

"Helge did a great job given the current circumstances. He was very considerate and implemented Covid protocol."

"Milan was respectful and efficient and answered my questions."

"Thorough"

"Very thorough and friendly as well wore mask and gloves and kept distant"

"Service guy (sorry forgot his name) was here at 8am sharp. He seemed honest and recommended a new unit."

"Very knowledgeable and explained things well. Also very tidy."

"Arrived on time, did what was required inside and out. Respected my home."

"We had an A/C tune-up during the COVID pandemic. The office explained the protocol to us to keep us and the technician safe. It was very well explained, and complete and the technician followed the protocol as it was explained. The technician, Cory Greenlaw was very professional and pleasant and took all the added protocols in stride and made us feel comfortable."

"thorough quote, extremely knowledgeable sales consultant and very efficient installation"

"Technician on time, very efficient, clearly communicated everything including all COVID preparation."

"Really nice kid. Knowledgable."

"Everything was good with new Furnace . I wish they would have tested the new AC. Waiting for a nice day now to try it. Hopefully its working well!"

"He persevered in tracking down the source of the noise that only occurred when the furnace was operating. I called Union Gas and they confirmed and fixed .the gas regulator. Helge was friendly, courteous and competent.."

"The technician practised social distancing and performed the inspection quickly and efficiently. He gave clear recommendations that I will implement once the AC season begins."

"The second last time Abbey Air serviced are furnace they installed the wrong size air filter . This was pointed out to me by the tech who came to our home past Thursday who I was very pleased with . He said that this should have been taken care of asap as it is not good for the furnace to have a to small air filter .."

"Excellent service"

"The technician was great, friendly and helpful. Helped with some advice on our water heater as well."

"He was polite and efficient"

"Friendly, professional, knowledgeable and efficient"

"Information provided to all my questions!"

"High price"

"Helge always does a great job and always takes the time to inform of the overall condition of our system,"

"Very professional"

"Hello - unless I am mistaken I already did this entire survey yesterday at about noon ie same day after your tech visit which started at 8am Friday April 24th 2020. So I am not sure why I would then get an email a day and a half later asking me to do the same survey again."

"On time! As scheduled! Completed job efficiently!"

"Brandon was polite and went about his business inside and outside."

"On time - actually was clearly the first appointments of the day as our appointment was 8am to 11am."

"Thorough job as usual."

"Quick and efficient. Obviously knowledgeable."

"We woke up Sunday morning to no heat - we were given a very short window and Brendan arrived early. He was great, we had him last summer when our AC wasn't working. Based on the age/condition of the furnace, he suggested we get a new one. He called Bill right away and he was also at our house very quickly. He went over all of the options and we decided to get a new AC unit at the same time. We hope to get Brendan again next time! Also, the guys who installed the Furnace and AC were awesome!!"

"Frank was totally open with us and explained the differences between the various models. Frank also answered all our questions and made us feel important and comfortable."

"The representative is throughout and detail-oriented."

"Brendan was courteous, practiced physical distancing (particularly in these times of covid-19) and explained in detail the service he performed. He also took the time to comment on condition of all the HVAC equipment."

"We are always happy with your service however Brendan discovered a minor gas leek at our meter while he was working at the Air Conditioner. We were happy that this did not go on undetected."

"Tech unable to complete work because of outside temp"

"On time. Fixed the problem quickly. Worked safely regarding Corona virus."

"Quick, courteous"

"Very professional. Always on time. Especially Chris is quite precise with the information he provides. We feel like he thinks of our safety like a family member."

"Chris continues to be efficient and thoughtful hes an accent to your company"

"Helge was very efficient and careful to cover his shoes when entering and exiting. He had the air filter needed for the furnace which prevented me from trying to get one form the office as the ones sold in retail (home depot canadian tire) just don't fit the same."

"Technician was knowledgeable and polite. Answered all questions. He was social distancing and using sanitizer. T"

"Fast reliable clean service"

"Brendan was very clear why it was time to change my furnace Gladson was clear on my best options Cory & Helge did a very good service"

"Quick to respond to my in initial call, quick to schedule site visit, quick to complete work at my home and all with professional courtesy and friendly customer service."

"Showed up on time. Finished work quickly as promised."

"Professional service!"

"Great sales assistance. And when the installation had some problems (leaking afterward and throttled pressure and delayed hot water), we got fast service to correct the issues."

"informative,timely,professional"

"Quick and friendly service"

"The technicians and Frank the sales rep were all very professional and explained things very well. I have always had great service from all your technicians."

"Did a good job ."

"Only concern is the Lyric water leak and freeze detection device- not working- mentioned it to Cory- suggested calling Honeywell - did that- was on hold for 20 minsstill call did not get answered- I dont have to waste like that- sensor has never worked properly - did mention this to Corey- believe this is a lemon - can it be replaced?"

"Problem was and still is, some times furnace goes on and off without fan. If we turn off everything and restart, it works. However, the problem is still there including one time this morning."

"Professional and informative"

"Our service technician, Brendan, whom we have had once before, in the last two years, was so professional, courteous, knowledgeable, patient, kind and helpful with our preventative furnace/fireplace review and cleaning. He provided excellent advice, service and all with a such a positive attitude. I have encountered many service professionals in my years as a homeowner, and never have I had any as exemplary as Brendan. I am well informed, and feel confident in services provided and should new heating, cooling and water tank purchases be made, I know I have truly found a solid match. Catherine Delis, Oakville, Ontario"

"I needed a quote. I was given one in a kindly manner."

"Prompt, knowledgeable, courteous, has clients best interest in mind, not trying to oversell, but identifies the value in services provided."

"Fast and efficient"

"Technician was right here on time and resolved the important problem area."

"Leo is very professional and made some valuable suggestions"

"Cory was thorough checking and clear explaining the condition of my furnace"

"I was very pleased with the work"

"Received the service that I have gotten used to--excellent !!!!!"

"Very professional"

"Told me info i was not sure about"

"Excellent sale consultant, who is very knowledgeable in the product he is selling, ... thanks Bill."

"Called to say he was on his way, friendly, helpful, knowledgeable & professional."

"Very friendly and knowledgeable staff."

"Joe was very informative"

"Prompt and professional service"

"Very informative, not pushy and true to his word. All of the service technicians who visited my home were friendly, courteous & efficient. They went above & beyond in doing their job from Brendan who diagnosed the problem to Todd, Cory & Steve who installed the new furnace & hot water tank."

"Technician was prompt, courteous and professional"

"Helge was professional and friendly. Helpful and informative"

"Excellent technical proficiency, customer service, courtesy, cleanliness, timeliness, responsiveness to customer questions. Overall very, very satisfied with both sales and technical sides of experience."

"Service man very professional."

"Jose has been to our home many times over the years & always pleasant & helpful."

"Professional service. Genuinely concerned with solving the problem while keeping the cost to the customer in mind."

"Your technician was very knowledgeable, courteous and friendly."

"Came on time, did a good job, gave some advice on buying a new water heater."

"reliaable"

"Great service with honest and knowledgeable technician"

"Punctuality"

"A very unprofessional visit by Abbey Air technician. The technician's diagnostic of our furnace was absolutely wrong. He put B tag on it without any reason. The furnace has been tested and found to be fine by Union Gas (Enbridge) and Reliance technicians who removed B tag."

"The service provided was very professional. The technician was very knowledgeable and efficient. The maintenance was completely in a timely manner. I appreciated the technician providing tips on energy efficiency and continual maintenance."

"Because Frank was very knowledgeable and helpful"

"Murray was thorough. He suggested a cost saving by enrolling for a three year term. And he made notation on our file regarding my wateheater"

"Chris was very thorough and gave us tips on humidty control and general useful information. He was very pleasant and answered all our questions."

"Polite , proficient, proactive"

"Corey was very thorough, very personable, very informative, very knowledgeable"

"Helge is always great; and Devon, who came along this time, was too."

"-technician arrived on time, serviced furnace and provided suggestions for new humidifier and water heater. -technician was friendly and professional."

"Todd and Ryan were pleasant, efficient and did a great job."

"very pleasant, efficient and helpful"

"Joe was very informative and gave easy to follow instructions for maintenance. It's really important to keep everything maintained so I signed up for the maintenance program so I will not be surprised with issues that can occur due to neglect."

"Cory is a repeat visitor and on every occasion he has taken the time to walk me through the work he has completed; listens to my questions and comments and responds in a helpful and considerate manner. He likes my blueberry jam."

"Very friendly, professional and came through in a pimch"

"Promptness and thorough"

"Technician, Joe, called to say he would be at our house within an hour and a half and he was. This was also on a Saturday. He also fixed our issue and made sure it was fixed before leaving"

"On time done on a timely manner"

"Dry knowledgeable as also understanding of the proper requirement of the issue at hand"

"Service call is always explained. We have seen Helge often throughout the years and he is always very efficient and friendly."

"Tech was very professional."

"friendly, knowledgable"

"Efficient, hard-working and through."

"The service was timely. The technician, Cory Greenlaw, could not have done a better job. He diagnosed the issue quickly. He explained the problem in easily understandable terms and made important furnace and hot water on demand system recommendations. Abbey could not have a better representative of the company than Cory. He was respectful, bright, and easy to deal with. I could not have been more impressed. ????"

"Branden was very helpful and polite"

"murray,was very helpful and was very professional."

"The technician was very thorough and helpful."

"Because when we called Abbey Air everything was done in a professional and speedy manner."

"Very professional, knowledgeable and competent. Listened and observant, accurately assessed problems and patiently shared information so I could clearly understand and feel confident in my decision to buy a new furnace. They were very courteous and respectful. It was nice having both Gladstone and Adam in the first visit. I was so pleased that Adam could come back the next day when the furnace was installed. I had years before bought a furnace in Oakville (probably recorded under Don Macleod on Greenridge Circle). I will continue to market Abbey Air. Thank you. Cora Macleod"

"Took time to clearly explain adjustments made to furnace and why"

"Service Tech was amazing.....polite...helpful"

"Chris, the tech was excellent!"

"Frank is a true professional; articulate, knowledgeable and approachable. We chose a competitor due to pricing for a similar system."

"Very prompt response even though it was Saturday evening. Very friendly and courteous, fixed our issue quickly"

"Quick, thorough and pleasant."

"We received an appointment on the same day as we called for an appointment. Our technician checked everything we asked, and he performed these tasks within a reasonable time and in a courteous manner."

"Tech was able to address our concerns and service the humidifier."

"Technician was knowledgable and polite and effective."

"Jay explained that my furnace was approx 20 yrs old and rusting and I should think of replacing it, also the air conditioner. He and his partner put down runners into the house and basement stairs. Very good."

"Look after him. If he leaves, I go where he goes."

"My technician, Murray is both friendly and professional. He arrived within the specified time frame and throughly completed my furnace check. I also appreciated that he was able to replace my furnace filter even though he did not know to bring a filter. Apparently, he keeps them in the truck for just in case."

"Chris helped me out last summer and went beyond his job to help me suss out a problem. Fixed what he could and explained what I needed beyond his expertise. He came back again in January for a maintenance call and helped me understand the procedure to replace an old hot water tank. Real nice dude."

"Helge is always professional, attentive and does an excellent job. He is knowledgeable and respectful."

"Quick and efficient service"

"They did what they felt was necessary,"

"Friendly and helpful in understanding how to extend furnace/ AC life combined with maintenance program."

"Was here on time, very helpful, polite and professional!"

"Murray was very knowledgeable and helpful with advice."

"On time, job done right & great technician !!!"

"Prompt courteous knowledgeable service"

"Friendly and receptive to my questions"

"He was professional, polite and helpful."

"Sales and installation people where very professional."

"Cory was friendly helpful and seemed genuinely interested in providing the best service."

"Office staff are courteous, helpful, prompt, and just nice"

"Professional, friendly, reasonable, no pressure, easy to do business"

"Quick response"

"PROMPT, EXCELLENT, THOROUGH SERVICE."

"The tech arrived on time, and explained everything he needed to do and outlined everything he was doing including why the machine was taking so long to process the payment."

"he need a part and went directly to Home Depot,brought it back and installed it."

"quick to respond to a call and arrival"

"Everything was excellent. Very friendly and knowledgeable. Showed me everything they were doing and walked through on completion. The only reason for the 9 out if 10 is several dirty foot prints on our carpet to clean up. Not a huge deal just something to clean. Other than that everything was perfect. Thank you!"

"Extremely friendly very thorough"

"Service person was very good. I would have given a 10 rating, but I am still waiting for a call from a service manager to find out whether a wine cellar cooler that I have is serviceable by you or not."

"Knowledgeable, professional and friendly"

"Brendon tried to fix existing equipment before installing new parts. Very polite and friendly and appeared to be knowledgeably"

"Prompt response."

"The technicians caMe on time, Were very courteous and cleaned up after they were done."

"Friendly technician, on time"

"Great customer service from service, Sales and Installation team. Everything was well coordinated. The installation team led by Aden did an amazing job."

"This is the 3rd or 4th time in a row Cory has been the technician. He is well organized and thorough and I like the continuity of having the same technician who has worked on the furnace before and can recall what he did previously."

"Work was done efficiently. Technician was amenable."

"Cory was on time, very polite and was very efficient when doing his job. He then went over the bill with me and explained all of his findings."

"Nothing to add"

"The technicians were superb, worked in a timely manner, explained every move to us and were very polite."

"Service was quick and efficient."

"Murray has always been great."

"Punctuality, service, Answer my questions, cleanliness."

"Answered all my questions And actually has me changing my water tank"

"Chris was very helpful. He resolved the immediate problem with the thermostat then he put the humidifier into proper operation and also provided options to optimize/customize the humidifier and furnace operation in combination. Throughout, he provided excellent customer service with knowledgeable explanations."

"Technicians were wonderful - polite, respectful, efficient. It was a difficult job but not once did they complain and were always pleasant and cheerful. They are terrific representatives for your company."

"Eric was punctual, polite and efficient. No complaints at all."

"Cory was very professional and pleasant."

"The technician solved the problem quickly and efficiently."

"Great print and professional service from initial call to Joes timeliness, experience and efficient service."

"Jose is very personable and competent. And explains the work done and issues very well."

"Helge discovered a natural gas leak that was there on previous visits by Abbey Air personnel but who dismissed it as the smell coming from the water heater pilot light."

"Very friendly tech showed up early and was very professional and curtious."

"the heater had not been maintained. Your rep cleaned it thoroughly and tested it to the nth degree. I am confident the heater is safe to use"

"Fixed the problem quickly. Very helpful, knowledgeable, polite serviceman."

"Friendly, fast, on time"

"Customer Service"

"Quotation was done efficiently and at a time convenient to me, install team showed up on time, and dispite the terrible wet and muddy conditions kept the work area clean, install was completed efficently and very neatly."

"Brendan was very polite, very detailed and thorough."

"Very impressed with Brendan's professionalism and wealth of knowledge. He was able to quickly find the issue with the furnace, explained in details what was the problems and recommended few choices. He let me decide without putting any presure. It turned out that the best choice was to replace the old one and he called the sales consultant Gladson who was very helpful on helping me to choose the right product as replacement. Overall, great customer experience."

"Brendan very thoroughly explained how bad my furnace was - now why didn't anyone before him tell me it was so bad? It had to be getting bad sooner than yesterday."

"A very relaxed yet informative presentation. No pressure ... just information, and the odd laugh."

"Service was thorough, the technician was well organized and careful when he was cleaning the fireplace to ensure that nothing was marked and the area was left clean. In addition to the fireplace, we were also pleased with the servicing of the furnace and humidifier."

"Cory was very polite, helpful and knowledgeable."

"Cory was very thorough in explaining what was done. He pointed out that I have a leak at my water tank shutoff. To my knowledge no one has ever looked at this before. He pointed out where the pipe had been taped and exactly where the problem was."

"I professional, pleasant, explains well"

"Excellent service. Jarred was thorough in his work and explained the service completed."

"Tech listened to my concerns and took the time to fix the problem. I didnt like using my fireplace because of the smell it produced. He troubleshooted and kept me updated as to his findings. He correctly diagnosed problem and for the first time since moving in 2.5 years ago I now enjoy using my fireplace. He cleaned it and set it up that it looks so much better when on."

"excellent service"

"Helge is very efficient, helpful and very pleasant. He answers all my questions and addresses any issues I have."

"The servicing of the furnace was fine but the technician did not bring the documents that show that the equipment is covered by a Plus Maintenance Agreement. We had called a month before for some documentation and were told that it would be be provided when the furnace was serviced."

"Polite, knowledgeable and helpful technician!"

"I had my fireplaces cleaned and Joe did a great job!"

"Courteous"

"Joe is simply the best!"

"This is why I have been a customer for over 20yr"

"Very professional and nice technicians. Neat installation. Thanks"

"Professional, efficient and everything explained"

"The service people were very nice and the job was done well but the length of time was longer than I expected but the furnace is very good."

"Always nice. Moving and have recommended Abby Air to the new owners. Abbey Air doesnt service the area where we are moving to so wont personally be continuing to use the service."

"Cory arrived on time and did an efficient job on my furnace an humidifier. He found and quickly fixed an issue that I was unaware of and changed the humidifier pad. He was friendly and personable. It was a very positive experience overall."

"Very pleased with the attitude and professionalism shown by Brendan."

"Milan was very knowledge about my heating system. He answered all my questions. I was very pleased with his service."

"Very professional, helpful, giving advice on our furnace. very polite and kind."

"The installers were amazing and did a great job."

"Servicing was done, as expected, and everything was explained to me satisfactorily. Advice was offered to better care of the system."

"Technician prompt, courteous and thorough."

"Technician was on time, friendly and courteous."

"thorough service, overview of issues and fixes"

"technician was very professional"

"Excellent service as always"

"On time....courteous........as far as I can tell,efficient"

"Always informative"

"The young man who came to service the furnace nce was very good, polite and did a great job"

"Very professional and clear on the job he performed"

"Polite and on time. Pleasant personality. Checked everything out and was very informative."

"Helge is a most competent, personable and professional technician. we are always pleased with his service. He is a great asset to your company."

"Tech on time, friendly, and efficient. Also, indicated needed changes for filters. Further, we were delayed getting home and he waited for us to arrive."

"Jarred was prompt, efficient, friendly and knowledgeable."

"Corey is very thorough and efficient in his work."

"Prompt professional service, less than 12 hrs from the initial call we had a brand new furnace!"

"Very thorough"

"Polite on time Both of my daughters also use this service for their homes ."

"Polite and informative"

"Was satisfied"

"Everything was done quickly and exactly as I wanted and expected."

"Jarred, was very thorough. I left him a note on concerns, he followed up and left a response. It was great to get the feedback."

"The technician was knowledgeable and all about customer service. Great experience."

"professional, knowledgeable.... thoughtful."

"They acted quickly, efficiently and professionally"

"Technician arrived on time, was neat, presentable, personable, and communicative"

"Tech was very personable"

"On time, courteous and friendly."

"Service excellent, techs were friendly, informative and very helpful, their installation and service were excellent"

"Was happy technician was able to come out within an hour of my call on Tuesday mid evening - he was polite and knowledgeable but didn't have the part needed. I received a call the next morning advising the part was out of stock and would not be available until Thursday. My profession is fulfillment and distribution so I questioned if it was possible to try to find the part in stock at another dealer. I was told again it was out of stock - I have an 81 year old mother in the house all day so there was no way I could leave her in a cold house all day. I asked to speak to a supervisor - after some more pushing she agreed to check around and called me back within 10 minutes to say she found the part in Brampton. I would have given the service a 10 had the effort been put in to find the part before telling me it wouldn't be available. Overall everything worked out and I am very grateful the part was found and we did not need to spend another night in the cold."

"Dealt with the issue, answered my questions and then some."

"Call was placed around 9pm Sunday night and they arrived timely. Technican could not find a reason for the alert to be issued. Did several test to verify the system is operating fine."

"I have been a long time customer with you and your service is outstanding!"

"Best job yet done on our fireplace. Looks beautiful."

"Honours appointment and solved the issue."

"Very thorough, courteous, and good at explaining what was being done."

"Brenden showed me the oxygen and carbon dioxide levels in my home which was in excellent range in my home. I was impressed. I feel very safe in my home with your equipment that you installed and maintain. Brendan is very thorough and informative. He is great at his job."

"Overall, Glad was great to deal with, answering all of our questions promptly and in writing. As well, the installers were very good."

"Very quick and pleasant"

"Excellent service. Excellent job done"

"Technician arrived within prearranged time window, was pleasant and explained everything that he performed on the furnace."

"Furnace fan settings were installed incorrectly Air conditioner was disabled by technician attempting to make furnace more efficient"

"Explained what they were about to do. Finished on time no damages left everything clean"

"The most thorough and comprehensive service ever received."